Starbucks customer care phone number

The official Starbucks Customer Care phone number (U.S. & Canada)

The primary Starbucks Customer Care phone number for the United States and Canada is 1-800-782-7282. That’s 1-800-STARBUCKS, a toll-free line designed to help with Starbucks Rewards, mobile orders, store experiences, gift cards, the Starbucks app, and general questions. Calls are free from most U.S. and Canadian carriers; long-distance or roaming charges may apply if you’re dialing while traveling abroad.

Typical live-agent availability is posted as daily coverage in the early morning through the evening, roughly around 5:00 AM–8:00 PM Pacific Time. Hours can shift during peak seasons and holidays, so it’s smart to confirm current hours on Starbucks’ help site before calling: https://www.starbucks.com/customer-service or the help portal at https://customerservice.starbucks.com/.

If you are outside the U.S. or Canada, this toll-free number may not connect. Starbucks operates in 80+ markets worldwide; each market handles customer care locally. In those cases, use your country’s Starbucks website or the global help portal to locate the correct contact for your region.

When to call and what to prepare

Call when you need real-time help with account access, mobile order charges and refunds, missing Stars, gift card or balance transfers, or to document a store experience (positive or negative) that you want logged and resolved. Phone support can verify your account, look into transaction logs, and—when policy allows—issue reversals or Star adjustments on the spot or escalate to a specialized team.

Having the right details handy speeds resolution. If you’re calling about a recent visit or charge, pull up your digital receipt in the Starbucks app or your email. If the issue involves a Starbucks Card, have the card number (usually 16 digits) and the security code (PIN) ready. For a store-related matter, note the store number (on receipts and in the app’s store details), city, date/time, and what was ordered.

• Identity and account: full name, email on your Starbucks account, and the phone number linked to your profile; be ready to verify via a code sent to your email or phone.
• Payments and refunds: order date/time, total amount, last four digits of the payment method (e.g., card used in Apple Pay), and whether the charge shows as pending or posted in your bank.
• Rewards and Stars: receipt or order ID for missing Stars, item(s) purchased, and your current Star balance as shown in the app.
• Gift cards: 16-digit card number and PIN, last known balance, and where/when it was last used; for lost/stolen cards, include when you noticed the loss and whether the card was registered.
• Store experience: store number or address, date/time, team member names if known, and specifics of the issue (e.g., mobile order ready time vs. pickup time, product quality, accessibility concern).

Hours, response times, and tips to reach a live agent

Wait times vary by season. Early weekday mornings (6:00–8:00 AM PT, Tue–Thu) and late afternoons often see the shortest queues. Midday Monday and the first business day after a major promotion or app update tend to be busiest. Simple account or balance questions are often resolved in 5–10 minutes; more complex cases (e.g., multi-transaction refunds or cross-store reward issues) can take 15–20 minutes or involve a follow-up ticket.

If you reach the automated system, clearly state “customer service” or “agent” after the initial prompts. Use the phone number and email associated with your Starbucks account to speed verification. If a call-back option is offered, accept it—call-backs typically arrive within the quoted window and save you from holding during peak periods.

Ask for a case or reference number before you hang up. You should receive a confirmation email from a starbucks.com address summarizing the interaction if follow-up is needed. Keep that case number with any receipts or screenshots until your issue is fully resolved.

Refunds, Starbucks Rewards, and card issues handled by phone

Mobile or in-store charge corrections are common requests. If an item was unavailable, incorrect, or never received, Customer Care can review the transaction. Refunds to the original payment method generally follow your bank’s processing timelines (commonly 3–5 business days for cards; some banks post faster). Credits issued as Starbucks Card value typically appear in your app immediately once processed.

For Starbucks Rewards, agents can research missing Stars, incorrect redemptions, or Stars that didn’t post because of a technical error. Have your order ID or receipt. In the U.S., Stars generally expire 6 months after the calendar month in which they are earned; policy details are maintained at https://www.starbucks.com/rewards/terms. Approved Star adjustments usually post quickly, though some cases may require 24–72 hours.

Gift card and balance issues—such as consolidating balances to a primary card, transferring balance from a damaged card, or addressing a lost/stolen registered card—are handled by Customer Care. Registered cards offer the most protection; once you report a registered card lost or stolen, remaining balance can often be moved to a new digital or physical card after verification. Unregistered cards have more limited recovery options, so register cards in your Starbucks account for added security.

Alternative ways to contact Starbucks support

If calling isn’t convenient, submit a request via the online help portal at https://customerservice.starbucks.com/ or visit https://www.starbucks.com/customer-service for guided topics (Rewards, orders, cards, app/account, store feedback). You can attach screenshots of receipts or app errors to expedite review. Response times for web submissions typically range from same day to 2 business days depending on volume.

The Starbucks app also includes quick links to Help and Order History; from there you can report an issue with a recent mobile order without making a phone call. For in-store matters that need immediate attention—like an order remake—ask to speak with the shift supervisor or store manager on duty. They can often resolve product or experience issues on the spot and document the case for Customer Care.

Corporate correspondence is handled at Starbucks Support Center, 2401 Utah Avenue South, Seattle, WA 98134, USA. The main switchboard is +1-206-447-1575. Note that the corporate line is not a substitute for Customer Care; you’ll be directed back to the customer service channels for account, order, or rewards issues.

Quick reference: numbers, links, and addresses

Save these official contacts for fast access when you need help with your Starbucks account, orders, or rewards. Using the correct channel speeds resolution and ensures your case is tracked properly.

When you call or submit a form, include your account email, order date/time, store number, and any receipt or screenshot. Keep your case number until the issue is closed.

• Starbucks Customer Care (U.S. & Canada): 1-800-782-7282 (1-800-STARBUCKS); typical availability around 5:00 AM–8:00 PM PT, daily; holiday hours vary.
• Customer Service site: https://www.starbucks.com/customer-service
• Help portal (submit a request): https://customerservice.starbucks.com/
• Store locator (find store numbers/addresses): https://www.starbucks.com/store-locator
• Starbucks Rewards terms (U.S.): https://www.starbucks.com/rewards/terms
• Corporate address: Starbucks Support Center, 2401 Utah Avenue South, Seattle, WA 98134, USA
• Corporate phone (main switchboard): +1-206-447-1575