ICICI Customer Care Contact Number (Toll‑Free): Practical, Up‑to‑Date Guidance

If you are looking for a toll‑free way to reach ICICI Bank customer care, it helps to understand how the bank publishes its phone support. In India, ICICI’s primary customer care line uses an “1860” prefix, which is typically charged as per your telecom plan and is not toll‑free. Domestic toll‑free numbers are generally offered only for select products or specific campaigns, while truly toll‑free access is more consistently available for Non‑Resident Indian (NRI) customers calling from certain countries.

The most reliable, cost‑free options for most customers today are the official call‑back feature inside ICICI’s digital channels, WhatsApp Banking for simple requests, and NRI toll‑free numbers (if you are calling from those countries). Always verify numbers on the official customer‑care page before dialing, as banks occasionally update lines and routing.

Does ICICI Bank have a toll‑free number in India?

As of recent years, ICICI Bank’s widely publicized India customer care number is 1860 120 7777. This is a 24×7 line for most personal banking queries, but it is not toll‑free; your operator may apply local or national call charges. Several third‑party sites list “toll‑free” numbers for ICICI that actually belong to group insurance entities (ICICI Prudential Life or ICICI Lombard) or to older campaigns, which do not route to bank customer care for deposits, cards, or loans.

For a truly toll‑free experience within India, the bank drives customers toward app/web call‑back requests and digital self‑service. If you specifically need a free telephone route and are calling from overseas, ICICI operates country‑specific toll‑free NRI phone lines in markets such as the US, Canada, the UK, and Singapore. Those NRI numbers connect to the bank’s dedicated NRI helpdesk, which can also assist with regular retail banking where applicable.

The best ways to reach ICICI without paying for a call

Use the iMobile Pay app (Login → Help → Contact/Request a call back). When you submit a call‑back request, an ICICI representative calls you on your registered mobile number, typically within the same business day for standard queries. This method is free at your end and ensures the agent already has your account context, reducing the time on the line.

ICICI WhatsApp Banking is another zero‑cost channel for many routine needs such as balance, last transactions, credit card due date, and blocking a card. Save the official ICICI WhatsApp number and start a conversation with “Hi” from your registered mobile. You can verify the current WhatsApp number from the official customer‑care page to avoid spoofed accounts; look for the green verified badge and the icicibank.com reference.

Verified contacts and quick links (India and overseas)

Below are core contacts and links that ICICI publishes for retail customers. Keep in mind that toll‑free availability depends on your location and product, and that the bank may update phone lines from time to time. Always check the official customer‑care page before you call.

For India residents, the main phone banking line is chargeable; for certain overseas locations, toll‑free access is provided via local in‑country numbers to the NRI helpdesk. Official digital links are included for one‑tap use and verification.

• All‑India phone banking (retail): 1860 120 7777 (24×7; not toll‑free; charges as per your plan)
• NRI toll‑free examples (country‑specific helpdesk; check current list before dialing):
  – USA/Canada: +1 866 424 2448 (toll‑free)
  – UK: 0 808 1 314 151 (toll‑free)
  – Singapore: 800 101 2553 (toll‑free)
• Official customer‑care page (latest numbers by product/region): https://www.icicibank.com/customer-care
• WhatsApp Banking (verify via official page before saving): Look for the ICICI‑verified number listed on the link above from your registered mobile
• FASTag issues while on the highway (national toll‑free, NHAI helpline): 1033 (works for any issuer’s FASTag, including ICICI)
• Registered Office (for written correspondence): ICICI Bank Limited, ICICI Bank Towers, G‑Block, Bandra‑Kurla Complex, Bandra (East), Mumbai 400051, India

If you can’t connect to the 1860 line (some VOIP or international carriers block it), use the call‑back option via iMobile Pay/Internet Banking, or navigate to the customer‑care page for an alternative city code number or country‑specific line. For card‑loss emergencies, the app allows instant blocking without waiting for an agent.

How to get faster resolution on the phone

Call from your registered mobile number. ICICI’s IVR recognizes it and can authenticate you with fewer steps. Keep your last four digits of the account/card and your date of birth handy; for certain requests the system may also ask for your debit/credit card PIN or a one‑time password. Never disclose full card numbers, full PINs, CVV, or OTP to a human agent—legitimate staff won’t ask for these.

State your request crisply (for example, “credit card limit increase” or “UPI dispute for INR 2,450 on 14‑Aug‑2025”). If you’re following up, note the previous service request (SR) number and the date raised. A clear SR trail typically shortens handling time and helps if you need to escalate.

Escalation path if the first call doesn’t resolve the issue

Level 1: Raise a formal complaint via the Customer Care page or the “Service Request/Complaint” section in iMobile Pay/Internet Banking. You should receive an SR number by SMS/email. Most straightforward issues are closed in a few business days, and the bank will communicate the resolution.

Level 2: If you’re unsatisfied or the response timeline lapses, escalate to ICICI’s Service Quality team (details and web‑form available on the same customer‑care page). Provide the original SR number, dates, and any documentary evidence (statements, screenshots of failed transactions, merchant correspondence).

Level 3: After 30 days from lodging a complaint with the bank—if you have not received a satisfactory resolution—you may approach the Reserve Bank of India’s Integrated Ombudsman Scheme (IOS, 2021) via the RBI Complaint Management System at https://cms.rbi.org.in. Keep your SR and all correspondence handy; the Ombudsman will require those references.

Security and fraud‑safety checklist before you dial

Phone scams often piggyback on “fake toll‑free” numbers shared on search ads or social posts. Always fetch phone numbers from ICICI’s official website or the iMobile Pay app. Treat any unsolicited call that asks for OTPs, CVV, or full PIN as fraudulent, even if the caller claims to be from the bank or law enforcement.

When in doubt, disconnect and initiate contact yourself using the official links below. If you suspect you shared sensitive information, immediately block your card via the app and inform the bank through an official channel. Rapid action limits your liability under card network rules.

• Never share OTPs, CVV, NetBanking passwords, or full card/PIN over phone, SMS, email, or chat—ICICI staff will not request these.
• Save the official customer‑care link in your browser/app and use it every time you need a number; avoid numbers found in comments/forums.
• Prefer app‑initiated call‑backs and in‑app service requests; they are authenticated, logged, and safer than ad‑hoc outbound calls.

Finally, remember that “1860” lines are not toll‑free. If a toll‑free route is essential for you, use the app call‑back, WhatsApp for simpler tasks, or the NRI toll‑free lines when calling from supported countries. For the latest, verified contact numbers, the single source of truth is always ICICI’s customer‑care page.