OurTime customer care number: the fastest, official ways to get support

Does OurTime have a customer care phone number?

OurTime does not publicly list or advertise a customer-care phone number for day‑to‑day account support in the United States, Canada, or the UK. Like most Match Group brands, OurTime routes customer service through its in‑app help and web Help Center. If you see a phone number on third‑party sites claiming to be “OurTime phone support,” treat it with caution—many are not affiliated with OurTime and may attempt to solicit payment or personal data.

If a billing descriptor on your card statement includes a phone number, it may connect to a general billing line related to the payment processor. However, the official and consistently supported path is online. For verified assistance, start at the official Help Center: https://help.ourtime.com/hc/en-us or via the in‑app Support/Help menu when logged in.

Official support channels (recommended)

Web Help Center: go to https://help.ourtime.com/hc/en-us and select “Submit a request.” You’ll be prompted to choose a category (Billing, Technical Issue, Account Access, Safety/Reporting, etc.) and enter your email (ideally the one on your OurTime account), device type, screenshots, and a description. Typical first responses arrive within 24–48 hours, with complex billing or safety reviews taking up to 3 business days.

In‑app support: sign in to the OurTime app, tap Profile or Settings, then Help or Support, and choose Contact Us. In‑app requests automatically include key device/app metadata (app version, OS version), which often speeds up troubleshooting.

What to include so your case is solved on the first reply

• Identity and contact: account email, your profile display name, and the city/region on your profile.
• Device and app details: iOS/Android version, app version number, or browser + version if on desktop.
• Billing specifics (if applicable): last 4 digits of the card, exact charge amount, currency, and date/time; or the Apple/Google Play order ID (e.g., GPA.XXXX‑XXXX‑XXXX‑XXXXX).
• Issue timeline and evidence: when the issue began, steps to reproduce, and clear screenshots (error messages, renewal screens, receipts).
• Safety/reporting: links to profiles, message timestamps, and why the content violates OurTime guidelines. For imminent risk, contact local authorities first.

Billing, cancellations, and refunds

Where you bought your subscription determines how you manage it. Purchases made in the Apple App Store or Google Play must be canceled through Apple or Google; OurTime’s agents can’t cancel those directly. Direct web purchases (on OurTime.com) can be canceled on the site. OurTime subscriptions are typically set to auto‑renew unless you turn off renewal before the renewal date.

Cancel on iPhone/iPad: Settings > [your name] > Subscriptions > OurTime > Cancel. Cancel on Android: Play Store > your profile icon > Payments & subscriptions > Subscriptions > OurTime > Cancel. Cancel on Web: log in at OurTime.com > Account Settings > Manage Subscription (or Payment Settings) > Turn off Auto‑Renew. Allow a few minutes for status to refresh; you keep paid benefits until the end of the current term.

Refunds: policies vary by platform and region. App Store and Google Play handle their own refund decisions; submit requests via Apple (reportaproblem.apple.com) or Google (payments.google.com > Activity). Direct web purchases are generally non‑refundable once the term starts, but OurTime may review cases involving duplicate charges, unauthorized transactions, or technical issues preventing use—submit within 24–48 hours for the best chance. Always include your order ID and timestamps.

Typical pricing snapshots (subject to change)

Pricing changes with region, term length, and promotions. In 2024–2025, typical U.S. promotional ranges observed were roughly $15.99–$39.99 per month, with longer terms (3–6 months) lowering the monthly effective rate. Add‑ons such as profile boosts or message highlighting are usually priced separately and can vary week to week.

To see your exact price: sign in, go to Upgrade or Subscription options, and review taxes/fees before confirming. The confirmation screen will show the renewal date and total charge; take a screenshot for your records.

Account access, resets, and safety

Password reset: use the “Forgot password?” link on the login screen; resets arrive within minutes. If you don’t see the email, check spam or search for “OurTime” in your inbox. If your account email is inaccessible, open a Help Center ticket with proof of ownership (e.g., last 4 digits of card used, last successful login date, and approximate signup date).

Account review and verification: if your account was paused or under review for safety reasons, replies usually arrive within 24–72 hours. Provide clear, concise context and any requested ID verification promptly to avoid delays.

Reporting suspicious activity: use the in‑app Report function on profiles and messages. Keep communication inside OurTime; do not move to private email, cash apps, or crypto. If you believe you’ve encountered fraud and lost money, file reports with your bank immediately and contact your local authorities.

Company background and official details

OurTime is a dating service focused on singles 50+, launched in 2011 and operated within Match Group’s portfolio (NASDAQ: MTCH). People Media, Inc.—a Match Group entity—has historically been associated with several niche dating brands, including OurTime.

Corporate correspondence (not consumer support) for Match Group, Inc. is commonly directed to: 8750 North Central Expressway, Suite 1400, Dallas, Texas 75231, USA. Do not send payment or sensitive documents here for support cases; use the Help Center channels for faster resolution and proper authentication.

Avoiding phone‑support scams

Because OurTime does not publish a routine customer care number, scammers sometimes post “helpline” numbers online. If you call one, you may be asked for remote access to your device or pressured to pay “verification fees.” OurTime will never require remote desktop access for support.

• Always start at https://help.ourtime.com/hc/en-us or the in‑app Help menu.
• Never share full card numbers, one‑time codes, or passwords by phone or chat.
• Verify the URL is ourtime.com before logging in or submitting documents.
• If a representative asks you to pay outside the app/website checkout, stop and report it.

Bottom line

There is no publicly listed, official “OurTime customer care number” for everyday support. For the fastest, verifiable help, use the OurTime Help Center at https://help.ourtime.com/hc/en-us or the in‑app Support flow. Provide complete billing or device details with your first message to cut resolution time from days to hours.

If you’re facing an urgent safety concern, contact local authorities first, then report the profile in‑app so OurTime’s Trust & Safety team can take action.