Bajaj Finance Customer Care Number: Verified Ways to Reach Support Fast

Where to find the official customer care number (and why it changes)

Bajaj Finance Limited publishes its current, official customer care phone line on its website and inside the Bajaj Finserv App. Because telecom routes, product-specific helplines, and hours are periodically updated, the most reliable place to get the latest number is the company’s own “Reach Us” or “Customer Care” page. Start at https://www.bajajfinserv.in and use the site search for “reach us” or “customer care.” The number is typically displayed alongside self-service options and contact hours.

If you have the Bajaj Finserv App (Android/iOS), open the app, go to Help & Support, and tap Call Support. The app fetches the current helpline and connects you to the right desk for your profile (e.g., EMI Network Card, personal loan, home loan, business loan). This is often faster than dialing a generic number, especially if you have multiple relationships with Bajaj Finance.

Important tip: Search results and third-party directories may list outdated digits. Always cross-verify any number you find with the contact details shown on https://www.bajajfinserv.in/reach-us (or the in-app Help section) before calling.

Step-by-step: Call customer care and reach the right queue

Before dialing, prepare your verification details: the mobile number registered with Bajaj Finance, your date of birth, and any one of the following—Loan Account Number (LAN), Customer ID, PAN, or the last four digits of your EMI Network Card. Having these ready reduces time spent on IVR and agent verification.

When the call connects, select your language and follow the menu for your product: EMI Network Card, personal loan, home loan, two-wheeler or consumer durable loans, loan against property, or co-branded credit cards. Many routine actions—downloading an interest certificate, fetching a repayment schedule, blocking an EMI card, or checking next EMI date—are available via the IVR 24×7 without waiting for an agent.

• Best time to call: Avoid 10:00–13:00 IST on weekdays if possible; call during late afternoons (15:00–18:00 IST) for typically shorter queues.
• What to keep handy: Registered mobile number, PAN, LAN/Customer ID, recent EMI amount (for quick verification), and your email address for receiving documents.
• Call charges: Standard carrier rates per your telecom plan. Bajaj Finance does not levy a separate fee for phone support.

Alternatives to calling: App, web requests, and branch support

If your query isn’t urgent, the simplest path is to raise a service request online. From the website, go to https://www.bajajfinserv.in, open Reach Us / Customer Care, and select your product to submit a ticket. You’ll receive a reference number via SMS/email, and you can track the status in the Bajaj Finserv App under Help & Support. Most common requests—NOC download, statement/interest certificate, foreclosure/part-prepayment request, address/email update—can be completed entirely online.

For in-person assistance, use the Branch Locator on the website to find the nearest location. Carry a government ID and any product documents for faster service. The company’s registered office address (for statutory correspondence) is: Bajaj Finance Limited, Bajaj Auto Ltd. Complex, Mumbai–Pune Road, Akurdi, Pune 411035, Maharashtra, India. For general service queries, you’ll be better served by the helpline or app rather than writing to the registered office.

Many retailers in the Bajaj Finserv EMI Network can also help with card-related concerns at the point of sale, but for account-specific changes or payments, the app and official customer care remain the authoritative channels.

Security, verification, and fraud prevention on calls

Bajaj Finance will authenticate you before discussing account details. Expect verification via your registered mobile number, date of birth, and one additional identifier such as PAN, Customer ID, or LAN. If any detail doesn’t match, the agent may ask for an alternate identifier or request that you update your KYC via the app or a branch visit.

For your safety, customer care will never ask for your full one-time password (OTP), UPI PIN, net banking password, complete debit/credit card number, or CVV. If anyone requests these over a call or message claiming to be from Bajaj Finance, disconnect immediately and report the incident using the official website/app channels.

When paying dues or foreclosure amounts, use only the payment links within the Bajaj Finserv App or the payment gateway on https://www.bajajfinserv.in. Verify that the URL has https and the domain is bajajfinserv.in before entering any details.

Complaint escalation and statutory timelines

If your issue is not resolved to your satisfaction via customer care, use the Grievance Redressal section on the Bajaj Finserv website to escalate (Level 1 → Level 2 → Nodal Officer). The escalation page lists designated officers and expected response timelines for each level. Keep your service request number and all prior communication handy while escalating.

Under the Reserve Bank of India’s Integrated Ombudsman Scheme (2021), you may approach the RBI Ombudsman if the NBFC has not resolved your complaint within 30 days from the date of first filing, or if you are dissatisfied with the final response. File your complaint via the RBI CMS portal at https://cms.rbi.org.in. Submitting complete documentation (account details, chronology, copies of emails/SMS, and any payment proofs) helps expedite review.

For charge disputes, wrongful debits, or reporting suspected fraud, raise a complaint immediately and request a written acknowledgment with a ticket number. Time-stamping matters—reporting within the same billing cycle typically improves resolution outcomes.

Common queries you can resolve faster (often without waiting for an agent)

Many high-volume requests don’t require a live agent if you use the app, IVR, or web self-service. This is not just faster; it also gives you a clear download trail for records and tax submissions. Below are common actions you can complete digitally or by following IVR prompts from the official helpline obtained via the Reach Us page.

• Statements and certificates: Download loan account statements, repayment schedules, and interest certificates for FY filings.
• EMI Network Card: Block/unblock the card, view available limit, and check upcoming EMIs.
• Payments: Make a due EMI payment, clear overdue amounts, or download a payment receipt immediately after payment.
• Foreclosure/part-prepayment: Get a settlement quote and pay online. Note: Charges and cooling-off rules vary by product—refer to your Sanction Letter and the Schedule of Charges on the website.
• Profile updates: Update email, correspondence address, or opt-in for e-statements and alerts. Some updates may require eKYC or document upload.
• NOC and lien release: Request and download a No Objection Certificate after closing a loan; initiate hypothecation/lien removal for vehicle loans.
• Refunds and charge reversals: Track refunds for excess payments or bounced EMI reversals; attach bank proofs for faster reconciliation.
• Dispute and fraud reporting: Lock the account/card, raise a dispute for an unknown transaction, and request an investigation reference number.

Quick verification checklist before you call

Because helpline numbers can be updated, take 30 seconds to verify you’re dialing the most current contact. First, open https://www.bajajfinserv.in/reach-us and confirm the number and working hours shown there. Second, cross-check by opening the Bajaj Finserv App → Help & Support → Call Support; the app should present the same number and route you to the correct queue for your product.

If the digits you have don’t match what’s listed on the official site/app, treat them as unverified. Never share sensitive information on an unverified call. When in doubt, initiate the call from within the app itself or request a callback through the official web form so the system connects you to a validated line.