Yatra Flight Customer Care: A Practical, Expert Guide

Yatra’s flight customer care is designed to solve time‑sensitive problems such as rescheduling, cancellations, name corrections, involuntary changes by airlines, and refund follow‑ups. Because flight inventory and fare rules change by the minute, getting the process right—and contacting the right channel—can save you hours and significant money. This guide explains exactly what Yatra can do, how to reach them fast, how fees and refunds are calculated, and how to escalate when needed under Indian passenger‑rights rules.

Yatra Online Limited is headquartered in Gurugram, Haryana, and operates 24×7 assistance for urgent flight issues. While airlines control the seat inventory and the final refund release, Yatra handles agent‑side actions: applying airline waivers, processing voluntary changes/cancellations on your behalf, and coordinating with carriers for schedule changes or disruptions. Keep your airline PNR and Yatra booking reference ready; almost every resolution starts with these two identifiers.

What Yatra Flight Customer Care Can Resolve

For voluntary changes (you decide to change flight/date/time), Yatra can quote the total cost, which typically includes the airline’s change fee (if any), fare difference, and an agent processing fee. For voluntary cancellations, they can process refunds according to the fare rules; convenience fees and some ancillary purchases are usually non‑refundable. Typical refund timelines on domestic tickets are 5–10 business days from airline approval; international tickets often take 7–15 business days.

For involuntary cases—airline schedule changes, cancellations, or operational disruptions—Yatra can request fee waivers, same‑day rebooking, or full refunds as per airline policy. Under India’s DGCA passenger charter (introduced 2019; updated periodically), passengers are entitled to options when flights are rescheduled or canceled by the airline. Yatra’s role is to raise and track those requests with the carrier, document the waiver codes, and ensure you receive the option you choose (rebooking or refund) within the policy window.

The Fastest Ways to Reach Yatra for Flight Issues

Using the App or Website (fastest for bookings already in your account)

Log in to the Yatra app or yatra.com, open My Bookings, select your flight, and choose “Change/Cancel,” “Reschedule,” or “Chat with support.” The self‑serve paths will show live fare differences and any applicable airline fees. If an airline has issued a waiver for a disruption, the interface may show “No change fee” (fare difference may still apply). Submitting requests from inside the booking speeds up verification because your PNR, passenger names, and fare rules are auto‑attached.

If you booked as a guest, use the itinerary retrieval page (by email/phone + PNR) so your request is tied to the correct record. In urgent day‑of‑travel cases—missed connection, denied boarding, or long delay—use the in‑booking chat or call option; these are prioritized and often reach an agent within 5–10 minutes off‑peak. During major disruptions (weather/ATC), waits can extend to 20–40 minutes; submitting the request in‑app first and then calling with the case ID is usually the fastest path.

Phone Support and Call‑Backs

Yatra operates 24×7 phone assistance for flight emergencies. The official phone numbers and any call‑back links are listed on your booking confirmation email/SMS and in the Contact/Help section of your logged‑in account at https://www.yatra.com. Always confirm you are dialing a number displayed inside your booking to avoid scams; Yatra will never ask for your full card OTP over the phone.

If you cannot access your booking online (e.g., email typo at purchase), use the “Forgot/Find booking” flow or request a call‑back via the help center. Provide your airline PNR, travel date, and last four digits of the payment card to verify ownership. For corporate/CMS accounts, call the dedicated corporate line listed in your company’s Yatra travel policy for faster SLA handling.

Refunds, Changes, and Fees—How They Actually Work

Every change or cancellation touches three layers of rules: airline fare rules (primary), Yatra’s processing policy (agent handling), and payment/refund rails (timelines via card/bank/UPI). Airline rules decide whether a ticket is changeable or refundable and at what charge; Yatra then applies those rules and passes mandatory charges through to you. Convenience fees charged at checkout are typically non‑refundable, even when the base fare is refunded by the airline.

In India, a “free look‑in” period of up to 24 hours from booking (if booked at least 7 days before departure) is generally supported under DGCA guidance; airlines may allow penalty‑free cancel/change during this window, but convenience fees can be retained. Outside that window, typical domestic change fees can range from zero (flex/waiver) to airline‑published amounts, plus any fare difference. International itineraries are more variable; promo fares can be strictly non‑changeable/non‑refundable. Yatra displays the exact numbers before you confirm.

• Cost components you may see itemized: airline change/cancellation fee; fare difference (if the new fare is higher); Yatra processing fee per passenger/sector; airline or airport taxes/fees adjustments; convenience fee (usually non‑refundable); ancillary items (meals, seats, bags) per airline policy.
• Typical refund timelines (from the date the airline approves the refund): domestic 5–10 business days to the original payment method; international 7–15 business days. Bank statement posting can lag by 1–3 days. If you used a wallet/UPI, credits often appear faster (1–3 business days) after Yatra receives airline funds.

Documentation You Should Keep Handy

Preparing the right details before you contact support reduces back‑and‑forth and speeds up resolution. For name corrections, many airlines allow minor spelling fixes (for example, up to 3 characters) with proof of identity; major name changes are usually not permitted on the same ticket. For medical waivers or bereavement requests, airlines typically ask for dated hospital or death certificates, and decisions rest with the carrier.

• Have ready: airline PNR and Yatra booking reference; passenger names and DOB as on ID; travel dates and flight numbers; screenshots of airline messages about schedule changes/cancellations; payment proof (last 4 digits or UTR for UPI); any waiver codes or case IDs already issued.
• For day‑of‑travel issues: photos of airport delay boards, airline counter receipts, or baggage irregularity reports (PIR). For visas/transit requirements affecting rebooking, keep passport and visa pages handy. Submit documents in the in‑booking “Upload/Attach” section so they link to your case.

Response Times and Realistic Expectations

Off‑peak, chat/phone connects often occur within 5–10 minutes; email tickets receive first responses in 6–12 hours. During weather or ATC disruptions, expect 20–40 minute queues. Reissues (date/time changes) on domestic tickets are commonly completed within 30–90 minutes after payment; international reissues can take longer (2–6 hours) if airline approval or partner queues are involved.

Refunds for airline‑cancelled flights are usually initiated quickly once you choose “Refund” over “Rebook,” but funds only move after the carrier releases them. If your refund has not posted after 15 business days (international) or 10 business days (domestic), ask Yatra for the ARN/UTR to trace with your bank. For GDS/ARC/BSP‑based international tickets, partial refunds may require manual proration by the airline—plan for the longer end of the window.

Common Scenarios and Exact Next Steps

Airline rescheduled your flight by 2+ hours: open the booking, choose “Flight changed by airline,” and select rebooking or refund. If you need a different date/time than the auto‑offered option, ask Yatra to apply the airline’s waiver; fare difference may still apply if you switch to a higher cabin or much higher fare class.

Misspelled name: if the error is minor, contact Yatra with a passport/ID scan. If the airline allows a free correction, Yatra will process it; otherwise, a correction fee may apply. If the airline does not permit name changes at all, you may need to cancel (per fare rules) and rebook.

Medical emergency before departure: send supporting documents promptly and request a medical waiver. Approval is at the airline’s discretion. Yatra will submit and track the case; expect 3–7 business days for a decision on international itineraries.

Escalations, Passenger Rights, and External Help

Escalate within Yatra first: reply to the existing case thread and ask for a supervisor review, quoting your case ID and deadlines (e.g., flight within 24 hours). If you believe airline rules were misapplied, request the relevant rule text or waiver code to be cited. Maintain one case thread to avoid split handling.

If you need external escalation in India, you can raise a complaint on the Ministry of Civil Aviation’s AirSewa portal/app (https://airsewa.gov.in) for airline/airport service lapses. For marketplace/agent disputes (delayed refunds beyond policy, charges not as disclosed), use the National Consumer Helpline at 1800-11-4000 or 14404 and file online at https://consumerhelpline.gov.in. Keep your booking confirmation, correspondence, and any ARNs/UTRs handy to support your claim.

Pro Tips to Save Time and Money

When fares are rising fast, place a hold or start a change quote inside the booking; this timestamps the request and sometimes preserves inventory while you finalize. When IRROPs hit, calling in the late evening or early morning India time can shorten queues. If your itinerary contains multiple airlines (code‑share), ask Yatra to confirm which carrier “owns” the ticket; having changes done by the plating carrier usually reduces back‑and‑forth.

Before you confirm a change, compare “rebook” versus “refund and rebook yourself”; on some routes, a fresh ticket can be cheaper than paying a high fare difference. Finally, always verify contact details shown inside your Yatra booking or on https://www.yatra.com and avoid third‑party numbers found on search engines; this single step prevents most fraud and misrouting problems.

Is Yatra refunded for cancellation of flight ticket?

On cancelling the booking, Yatra will process refund within 7 days from the date of cancellation. Q: What are the criterias to follow for claiming an Instant refund on Yatra.com? 1 – Passengers can only claim an Instant refund for Domestic Flight booking (except Air India).

How to download a flight ticket from Yatra?

Follow the following steps.

1. Go to www.yatra.com website .
2. Go to my account.
3. Now enter your mobile number or e-mail address which you have entered at time of booking.
4. An OTP will be sent to your mobile number.
5. Now you will see the upcoming journey , click on it.
6. Here is some option related to your itinerary.

How do I contact ticket to India customer care?

0208 518 9100
Contact us at Tickets to India | Call 0208 518 9100. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.

What is the customer care number of Yatra India 24×7?

What steps I need to follow to raise a query with Yatra.com regarding airfare discrepancy? The lower fare must be available to be booked online at the time you call on our customer care number 1860 200 0500, between 0630 to 0030 hours. Share the complete information about the flight with identical itinerary.