Tissot Customer Care: Complete, Practical Guide to Warranty, Service, and Support

How to Contact Tissot Customer Care

The most reliable way to reach Tissot is via the official Customer Service portal: https://www.tissotwatches.com/en-en/customer-service. From there, select your country to see region-specific options (contact form, email, or phone). For in-person assistance, use the Store & Service Center Locator at https://www.tissotwatches.com/en-en/store-locator and filter by “Service Center” to find authorized locations that can accept repairs, battery changes, and water-resistance tests.

For formal correspondence, Tissot’s headquarters address is Tissot SA, Chemin des Tourelles 17, 2400 Le Locle, Switzerland. This is the historic manufacture site (established 1853). Do not ship watches here unless explicitly instructed; consumer repairs are handled by regional service centers to ensure correct customs handling, spare parts availability, and faster turnaround. Always initiate a case through the website or your local authorized retailer first.

• Have ready: your model reference (starts with “T” and appears on the case back and warranty card), serial number, a clear proof of purchase from an authorized retailer, and the stamped/dated international warranty card.
• Prepare 2–3 photos or a short video showing the issue (e.g., condensation, timing variance, crown engagement). This speeds triage and prevents unnecessary shipping.
• If you’re outside warranty, ask for a written estimate and maximum budget cap before work begins; you can request return without service if the estimate exceeds your cap.

Warranty Coverage and Documentation

Tissot provides a 2-year international warranty from the purchase date when bought from an authorized retailer or the official online store. Coverage is contingent on a correctly completed warranty card (retailer stamp, date, and reference). The warranty follows the watch globally; you can obtain service in any country with a Tissot service center by presenting the card and proof of purchase.

The warranty covers manufacturing defects in the movement, hands, and dial, as well as defects in materials or workmanship. It does not cover normal wear and tear (for example, strap/bracelet wear), accidental damage (shocks, cracked crystal), misuse, cosmetic aging, batteries, or water damage resulting from improper crown use or post-impact seal failure. For water-resistant models, Tissot expects periodic seal checks; water damage may be denied if seals were not maintained.

Keep all documents: purchase receipt, warranty card, and any prior service invoices. If bought from non-authorized channels, warranty service may be refused. If your watch was previously serviced by a non-authorized party, subsequent warranty claims may require additional evaluation due to non-OEM parts or improper sealing.

Service Options, Pricing, and Turnaround

Typical service categories include: Battery Service (for quartz), Water-Resistance Service (gasket replacement and pressure test), Partial Service (regulation, cleaning, seals), and Complete Service/Overhaul (full disassembly, ultrasonic cleaning, lubrication, replacement of worn movement components, seals, pressure test, and final quality control). Polishing and cosmetic refinishing may be requested but is optional; many collectors prefer to retain original lines.

Turnaround depends on the watch type and parts availability. As a practical guide, battery service is often 3–10 business days through an authorized center; complete overhauls average 3–6 weeks for current models; vintage or discontinued calibers can extend to 6–10 weeks. Peak periods (pre-holiday and post-holiday seasons) can add 1–2 weeks. You will receive an estimate with an expected lead time after intake and diagnosis.

Service costs vary by country and model. As a broad reference range for 2024–2025, quartz battery-and-seal service is commonly modest, while complete service for quartz movements is typically lower than for mechanical or chronograph calibers. Mechanical three-hand complete service tends to be mid-range, and automatic or chronograph services are higher due to additional complexity. Always confirm your local “Service Price List” via the Customer Service page before approving work, as official rates and taxes differ by region.

Shipping Your Watch Safely

Request a case number or RMA via the Customer Service portal or your selected service center. Remove non-essential accessories (aftermarket straps, extra links you do not want polished). Pack the watch in its inner box or a padded microfibre pouch, then place it in a sturdy outer box with no rattle. Include your contact details, a concise problem description, and a copy of your purchase receipt and warranty card (never send originals if your center accepts digital copies). Avoid writing brand names on the exterior to reduce theft risk.

Use a tracked, insured courier service and insure for the current replacement value. In many countries, domestic round-trip shipping for service runs approximately the cost of tracked courier rates; international shipments can be higher and may require customs forms marked “Watch for repair, no commercial value.” Do not ship on a Friday or before public holidays to avoid weekend warehouse holds. Keep your tracking number and the intake confirmation email until the watch is returned.

Parts, Straps, and Accessories

To identify compatible straps or bracelets, note your model reference (“T” number) and lug width in millimeters (common Tissot lug widths are 18, 20, 21, and 22 mm). Tissot deployant clasps and bracelets are typically model-specific; mixing parts from other references can impair fit and water resistance. When in doubt, supply your model reference to an authorized retailer or service center and request the exact spare part reference.

OEM straps and bracelets maintain the intended fit and, in many cases, preserve water resistance. As a practical budget guide, leather straps generally fall in the moderate range, while steel bracelets and deployant clasps are higher due to materials and machining. Buying through authorized channels ensures you receive correct end-link geometry and spring bars. After installing a new strap or bracelet intended for swimming, ask for a pressure test to confirm sealing.

Care and Maintenance Best Practices

For quartz watches, expect battery life of roughly 2–5 years depending on the caliber and functions (chronographs and illuminated dials consume more power). For mechanical watches, a 4–6 year service interval is a commonly recommended cadence, but usage and environment matter; heavy sports, heat, or dust can shorten intervals. Have gaskets inspected annually if you swim or dive regularly, and replace seals approximately every 24 months or when the case is opened.

Magnetism is a frequent cause of sudden inaccuracy; many modern Tissot models mitigate this risk with anti-magnetic components, but strong fields (laptop speakers, handbags with magnetic clasps, phone cases) can still affect timing. A demagnetization procedure at an authorized center takes minutes and often restores normal performance. For water resistance, remember that 30 m is splash-resistant, 50 m supports light swimming, and 100 m+ is recommended for frequent water use; pushers should not be operated underwater unless specifically designed for it.

• Annually: pressure test if the watch sees water; clean bracelet/strap with fresh water after salt exposure.
• Every 24 months: replace caseback, crown, and pusher gaskets as needed; have a timing/regulation check for mechanical movements.
• Daily habits: avoid shocks; keep crown fully pushed/screwed; store watches dial-up in a dry place; keep away from strong magnets.

Key Links and Addresses

Official website and service: https://www.tissotwatches.com. Customer Service hub: https://www.tissotwatches.com/en-en/customer-service. Store & Service Center Locator: https://www.tissotwatches.com/en-en/store-locator. Use these links to open a service ticket, download regional service price lists, or locate an authorized center. When contacting support, reference your model and serial numbers for faster assistance.

Manufacture address (do not ship repairs here unless instructed): Tissot SA, Chemin des Tourelles 17, 2400 Le Locle, Switzerland. For phone support and local policies (business hours, language, and shipping instructions), select your country on the Customer Service page to see the current regional contact methods. Always obtain a written estimate and service confirmation before authorizing work, and keep copies of all documents for your records.

Does Tissot have a lifetime warranty?

Do Tissot watches come with a warranty? All Tissot watches are covered by a 2-year international warranty. Lightmaster Solar Technology and COSC certified models are covered by a 3-year international warranty.

Can Tissot watches be repaired?

Authorised Tissot Repairs
Watch Doctors offer a complete repair solution for automatic, manual, quartz and chronograph Tissot models. Our senior watchmakers are certified by the British Horological Institute to meticulously dismantle, replace, ultrasonically clean and lubricate all timepiece components.

How do I contact Tissot Customer Service?

However, in the case that you receive defective or incorrect merchandise, please reach out to Customer Service at 1-866-462-0050 within 48 hours of receiving your order so that we can assist accordingly.

How do I claim my Tissot warranty?

We recommend that you contact an approved TISSOT® Service Centre or authorised TISSOT® retailer, as they are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner.