Stellantis Customer Care Phone Number: How to Reach the Right Team Fast

Stellantis was formed in 2021 through the merger of Fiat Chrysler Automobiles (FCA) and Groupe PSA. Customer care is handled at the brand level, not by a single centralized number. In North America, that means you should contact the dedicated team for Chrysler, Dodge, Jeep, Ram, Fiat, Alfa Romeo, or the service/technology groups such as Mopar and Uconnect, depending on your issue.

Knowing which number to call saves time and ensures your case is handled by specialists who have access to the correct systems for your vehicle, warranty, and connected services. Below you’ll find the most commonly used, brand-specific phone numbers, typical hours, and practical guidance to prepare for a productive call.

Official Customer Care Phone Numbers in the U.S.

Use these numbers for owner support, warranty questions, feature help, account assistance, and general product concerns. If your situation involves connected services (navigation, remote start, subscriptions), contact Uconnect. For parts, accessories, and protection plans, contact Mopar. If your concern involves an urgent safety matter or an open recall, see the “Recalls and Safety” section below.

• Jeep Customer Care: 1-877-426-5337 (1-877-IAM-JEEP). Website: www.jeep.com. Typical hours: Mon–Fri 7:00 a.m.–11:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Ram Customer Care: 1-866-726-4636 (1-866-RAM-INFO). Website: www.ramtrucks.com. Typical hours: Mon–Fri 7:00 a.m.–11:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Dodge Customer Care: 1-800-423-6343. Website: www.dodge.com. Typical hours: Mon–Fri 7:00 a.m.–11:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Chrysler Customer Care: 1-800-247-9753. Website: www.chrysler.com. Typical hours: Mon–Fri 7:00 a.m.–11:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• FIAT Customer Care: 1-888-242-6342 (1-888-CIAO-FIAT). Website: www.fiatusa.com. Typical hours: Mon–Fri 7:00 a.m.–11:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Alfa Romeo Customer Care: 1-844-253-2872. Website: www.alfaromeousa.com. Typical hours: Mon–Fri 8:00 a.m.–10:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Uconnect Support (connected services, navigation, apps): 1-877-855-8400. Website: www.driveuconnect.com. Typical hours: Mon–Fri 8:00 a.m.–10:00 p.m. ET; Sat 9:00 a.m.–5:00 p.m. ET.
• Mopar Support (parts, accessories, protection plans): 1-800-399-2668. Website: www.mopar.com. Typical hours: Mon–Fri 8:00 a.m.–8:00 p.m. ET.

Note: Hours can vary by team and season. If you’re outside the U.S., use the brand website for your region (for example, www.stellantis.com → “Our Brands” → choose your brand → “Contact”). For Maserati, Opel, Peugeot, Citroën, DS, and Vauxhall, contact numbers are region-specific and typically listed under each brand’s site.

Best times to call and what to expect

Peak wait times are typically Monday mornings and the first business day after a major holiday. For shorter queues, try midweek between 10:00 a.m. and 3:00 p.m. ET. Calls related to recalls, buybacks, or complex technical concerns may be transferred to specialized teams; get a case number before ending any call.

For warranty or repair disputes, customer care will often coordinate with your servicing dealer. Having the repair order numbers, dates, and dealer contact information accelerates the process and reduces back-and-forth.

What to Have Ready Before You Dial

Preparation is the single biggest factor in getting fast, accurate help. Collect the following so the agent can locate your vehicle, verify coverage, and document your case without delays. If you have connected services (e.g., remote start, Wi‑Fi), be ready to confirm your email/username tied to the account.

• Vehicle details: full 17‑character VIN, current mileage (exact), model/year/trim, and any aftermarket modifications relevant to the issue.
• Ownership and service: purchase/lease date, selling dealer name/address, servicing dealer(s), repair order numbers, and dates of past visits. Photos or videos of the concern help.
• Warranty/coverage: powertrain/basic warranty status, Mopar Vehicle Protection contract number (if applicable), and any third‑party coverage info.
• Symptoms and history: when the issue occurs, warning lights/codes, weather/temperature, frequency, and what has already been attempted (TSBs, software updates, parts replaced).
• Connected services: Uconnect system version, app/email used to log in, mobile OS version, and the exact error message or feature that’s failing.
• Case info: any existing Stellantis/brand case number, names of agents you spoke with, dates/times, and promised follow-ups.

Alternatives to Calling: Online, Chat, Apps

If you prefer written support or need to upload documents, use your brand’s online contact form or owner portal. Start at the brand’s main site (e.g., www.jeep.com, www.ramtrucks.com, www.dodge.com, www.chrysler.com, www.fiatusa.com, www.alfaromeousa.com) and look for “Contact Us” or “Owners.” Many brands offer live chat during business hours, which is useful for simple account updates or feature questions.

For connected services, you can also manage subscriptions and troubleshoot via the Uconnect site (www.driveuconnect.com) or the mobile app associated with your vehicle. If the app isn’t functioning, reinstalling and ensuring your vehicle profile matches your VIN often resolves provisioning mismatches. Always record any on-screen error codes before contacting support.

Recalls and safety concerns

Check for recalls with your VIN at www.mopar.com/recalls or the U.S. government site www.nhtsa.gov/recalls. The NHTSA Vehicle Safety Hotline is 1-888-327-4236. For help specific to FCA/Stellantis recalls in the U.S., the Recall Information Center can be reached at 1-800-853-1403. Recall repairs are performed at authorized dealers at no charge; parts availability can vary by campaign and production batch.

If you experience a safety issue (stalling, fire risk, unintended acceleration, airbag concerns), schedule a dealer inspection immediately and also submit a report to NHTSA. Provide your case number to both Stellantis customer care and your dealer to keep all parties aligned on next steps.

Roadside assistance

Stellantis brands in the U.S. typically include roadside assistance for the duration of the powertrain warranty (commonly 5 years/60,000 miles for gas vehicles; diesel coverage may differ). For towing and lockout services, a common hotline is 1-800-521-2779 (have your VIN and location ready). Confirm your specific coverage terms in your Warranty Information booklet or the Mopar Owner’s website.

If you have Mopar Vehicle Protection with enhanced roadside or rental benefits, keep that contract number handy. Billing for tows outside coverage is usually the owner’s responsibility; ask for an estimate before authorizing non-covered services.

Escalation, Case Management, and Resolution Tips

Always ask the agent for a case number and the expected follow-up date. If the issue involves repeated repairs for the same concern, request that customer care engage your dealer’s service manager and the regional technical specialist. Provide clear documentation of dates, mileage, and repair attempts to support any goodwill, buyback, or replacement review.

If you’re not making progress, politely request escalation to a supervisor or a brand ambassador team. Keep communication in writing when possible (email summaries after calls). Some disputes may qualify for arbitration programs such as BBB AUTO LINE in certain states. State lemon laws generally look for a reasonable number of repair attempts (often 3–4) or extended out-of-service time (commonly 30+ days) within a defined period; check your state’s exact criteria and timelines.

For corporate correspondence in North America, the headquarters address is: Stellantis North America, 1000 Chrysler Drive, Auburn Hills, MI 48326-2766, USA. The global parent entity is Stellantis N.V., registered in the Netherlands (see www.stellantis.com for current corporate addresses and investor contacts). For the fastest help on a vehicle issue, however, the brand-specific customer care numbers listed above remain the best first step.

Numbers and hours can change. If a number doesn’t connect, verify on the brand’s official “Contact Us” page. When you do reach an agent with the right information in hand, most ownership and service issues can be routed to a resolution path on the first call.