Shaw Customer Care Phone Number: Complete, Up‑to‑Date Contact Guide

The primary Shaw customer care phone numbers

The main Shaw residential customer care number in Canada is 1-888-472-2222. This toll-free line covers technical support (internet, TV, home phone), billing and account changes, moves, and sales. It’s the fastest single number to reach a live agent for most Shaw-branded home services. Support is available in English and French, and the IVR will route you based on what you say (for example, “technical support” or “billing”).

Shaw operates distinct lines for business services and for Shaw Direct satellite TV. Use these if you’re calling about business connectivity or satellite accounts—agents have the right tools and authentication access for those services. All numbers below are toll-free when dialed from within Canada and the U.S.; standard roaming/long-distance rates apply if you call while outside North America.

• Shaw Residential/General Support: 1-888-472-2222
• Shaw Business (Internet, Phone, SmartWiFi, Dedicated): 1-877-742-9249
• Shaw Direct (Satellite TV): 1-888-554-7827
• Legacy Shaw Mobile customers now supported by Rogers: 1-888-764-3771 (or dial *611 from a Rogers SIM)
• Web contacts: shaw.ca/contact-us, shawbusiness.ca/contact, shawdirect.ca/support

Hours of operation and languages

Agent availability varies by department and region, but you can expect extended daily hours for billing, sales, and general customer care, with technical support offering the longest coverage (often late evenings and, for many regions, 24/7 for outage triage). When wait times spike during peak periods (typically early evenings and weekends), the callback option—when offered in the IVR—can save time. For today’s live hours by line and location, check shaw.ca/contact-us immediately before calling.

Service is provided in English and French, and most menus offer an immediate language selection. If you prefer French service, say “French” at the prompt or choose the French option from the first IVR menu. Statutory holidays may run on reduced staffing; during these periods, the MyShaw app and online tools are the quickest way to manage payments, view outages, or restart equipment while you wait for an agent.

Get through the IVR quickly (and avoid repeat calls)

Shaw’s phone system is voice-enabled; concise keywords work best. After the initial greeting, say a clear intent like “technical support,” “internet is down,” “billing,” or “move my service.” If you need a human right away, say “agent” or “representative” once you’re in the relevant department menu. For authentication, the system may ask for your service address postal code or account number; having those ready shortens the call.

• Have ready: your Shaw account number (from a bill or MyShaw), service address postal code, and the full name on the account.
• For technical issues: note light patterns on your modem or TV box, recent changes (new router, splitters, power outages), error codes, and timing (when the issue started).
• For billing questions: recent invoice total and date, payment method and timestamp, and any promo codes or plan changes made in the last 90 days.
• For moves or upgrades: your new address (including unit number), move-in date, and preferred installation windows; check building access details in advance.
• If calling from the affected line (e.g., home phone outage), use a mobile phone so you can power-cycle equipment and follow steps without dropping the call.

Special cases: business and satellite TV

Business customers should call 1-877-742-9249 for the fastest path to agents trained on business internet, SmartWiFi, static IPs, PRI/Hosted PBX, and managed services. When applicable, quote your site ID or circuit ID along with the account number; this is crucial for triage and dispatch. Many business products include enhanced SLAs—ask the agent to confirm your response targets for ticket creation, field dispatch, and restoration.

Shaw Direct satellite TV accounts are handled at 1-888-554-7827. Have your receiver serial number (DRE/IRD), smart card number (if applicable), and service address ready. Common calls include signal issues during weather events, reauthorizations after power interruptions, channel map changes, and dish realignment requests. Self-serve refresh signals and receiver pairing can be initiated on shawdirect.ca/support if you prefer not to wait on the line.

Corporate address and when to use it

Corporate correspondence (not customer support) can be directed to Shaw Court, 630 – 3rd Avenue SW, Calgary, AB, T2P 4L4, Canada. This is the long-standing headquarters address and is suitable for formal notices, legal mail, and executive relations escalations. Do not visit for walk-in service; reception is not a retail storefront and cannot process customer transactions or equipment.

If you need to escalate a service or billing matter, start with the appropriate customer care line above and ask for a case or ticket number. If the issue is not resolved after reasonable attempts, request an escalation to a supervisor. Keep a dated log of calls, names, and reference numbers; this documentation is required if you later pursue a formal complaint through Shaw’s escalation channel or a CCTS filing (for eligible telecom services).

After the Rogers–Shaw integration: who to call now

Rogers completed its acquisition of Shaw on April 3, 2023. Most Shaw-branded home services (internet/TV/home phone) continue to be supported at 1-888-472-2222. However, legacy Shaw Mobile wireless lines transitioned to Rogers support; if you are calling about a mobile plan or SIM originally sold as “Shaw Mobile,” contact Rogers at 1-888-764-3771 or dial *611 from a Rogers SIM. You can verify the correct support path by checking the top of your latest bill—if it shows Rogers branding, use Rogers support.

Equipment returns and exchanges also follow the brand shown on your account. If your account is still Shaw-branded, use Shaw-authorized return channels provided by the agent or through your MyShaw return label. If it has migrated to Rogers, follow instructions from Rogers support to avoid equipment fees. When in doubt, call the primary number associated with your current bill and confirm before shipping hardware.

Alternatives to calling (often faster)

For quick changes and troubleshooting, the MyShaw app and web portal (shaw.ca/myshaw) let you view and pay bills, manage auto-pay, restart your modem/TV box, change WiFi network names/passwords, and check for known outages affecting your area. Outage and maintenance notices usually appear directly in MyShaw and on the support site; verifying these can save a call during wide-area events.

If you prefer messaging, Shaw’s live chat is available via shaw.ca/contact-us for many queues, and agents can perform most of the same account actions after authentication. Shaw retail stores provide in-person equipment swaps and sales consultations; use the store locator on shaw.ca to confirm hours and inventory before visiting. For business customers, the customer portal and NOC-backed ticketing (accessible through the business care line) are the fastest escalation routes for service-impacting incidents.