Royal Jordanian customer care number: how to reach support fast and get issues resolved

The primary Royal Jordanian customer care number

The fastest way to reach Royal Jordanian’s contact center is by phone. From Jordan, dial 06 510 0000. From outside Jordan, use +962 6 510 0000. This is the main customer care line for reservations, ticketing changes, baggage assistance, special services, and general inquiries.

Service on the main line is available 24/7 in Arabic and English. If you are calling from abroad, check your carrier’s international rates before dialing a +962 number; many travelers prefer using Wi‑Fi calling or a local country office number listed on the airline’s website to minimize cost.

Official website for current numbers and country offices: https://www.rj.com (navigate to Contact Us at https://www.rj.com/en/contact-us). Royal Jordanian updates local phone numbers and office hours there by country and city.

When to call and what customer care can handle

Peak times for calls are typically Sundays and Mondays 09:00–13:00 and 18:00–22:00 (Jordan time, UTC+3 year‑round). Off‑peak windows—often with shorter waits—are midweek mornings and late nights. For schedule changes or irregular operations, expect heavier call volumes within 24 hours of any disruption alert.

• New bookings, fare quotes, and payment on Royal Jordanian ticket stock (e‑tickets starting with 512‑xxxxxxxxxx).
• Date/time changes, voluntary refunds, involuntary rebooking after cancellations, and medical waivers where applicable.
• Seat selection, special meals (usually up to 24–48 hours before departure), and assistance requests (wheelchair, unaccompanied minors, medical clearance).
• Baggage tracing and claims initiation; agents can create a Property Irregularity Report (PIR) and guide follow‑up under the Montreal Convention timelines (report damage within 7 days; report delay/loss within 21 days after baggage delivery).
• Royal Club loyalty queries (mileage credit, retro‑claims, tier benefits) and oneworld partner credit issues.

If your itinerary includes partner airlines, have both the Royal Jordanian record locator (6‑character PNR) and any partner PNR ready. For tickets issued by other carriers (non‑512 ticket stock), some changes must be processed by the original ticketing airline or point of sale.

Official digital channels and verified pages

Manage most tasks online at https://www.rj.com. Use Manage Booking with your surname and PNR to change flights (when fare rules permit), add seats, request special meals, add frequent‑flyer numbers, and check baggage rules. For refunds, use the dedicated refund or feedback forms shown on the Contact Us page; these route your request to the correct back‑office queue and generate a case ID.

Royal Jordanian’s mobile app (search “Royal Jordanian” on iOS App Store and Google Play) supports booking, mobile boarding passes at many airports, push notifications for gate changes, and in some cases same‑day flight changes where fare rules allow. Keeping the app signed in with your Royal Club number helps agents locate your details faster during a call.

Social media can be useful for updates, but never share payment details or passport images over direct messages. Use only verified pages: X (Twitter) @RoyalJordanian and Facebook facebook.com/RoyalJordanian. For time‑critical ticketing or ID‑specific issues, the phone line or website forms are preferable due to verification needs.

Practical tips to get help faster

Having the right information ready can cut handling time by several minutes and reduce the need for call‑backs. It also helps agents apply the correct fare rules or baggage policy on the first pass.

• 6‑character booking reference (PNR) and/or e‑ticket number (starts with 512‑ for Royal Jordanian ticket stock).
• Passenger details exactly as on the ticket, plus a reachable phone and email.
• Preferred alternative dates/times and airports before you call—for rebooking during disruptions, agents can only hold options for a short time.
• For baggage issues: PIR number (e.g., AMMRJ12345), last seen location, bag description, and delivery address.
• For special assistance: medical certificates if required, equipment dimensions/weights, and lead times (ideally 48–72 hours before departure).

Call charges: international calls to +962 vary widely by carrier (often USD 0.05–0.30/min on mobile). Consider VoIP/Wi‑Fi calling or use the local country numbers shown at rj.com/en/contact-us. For in‑person visits to Jordan offices, remember Jordan operates on UTC+3 year‑round (no daylight‑saving changes).

In‑person help in Amman and at the airport

You can receive sales and airport assistance at Queen Alia International Airport (QAIA), roughly 35 km south of central Amman via Airport Road/Desert Highway. Royal Jordanian desks handle ticketing, standby, rerouting during irregular operations, and baggage service. Airport facilities operate 24/7; specific service counters may have shorter hours based on flight banks.

City sales offices in Amman handle ticketing, reissues, and complex itineraries, especially those involving multi‑stop or partner segments. Office locations and hours sometimes change; always confirm the current address and opening times at https://www.rj.com/en/contact-us before heading out, particularly around public holidays.

During major disruptions (weather, airspace restrictions, or ATC delays), airport counters and the call center experience surges. If your travel date is not within 24–48 hours, use the website forms or call during off‑peak hours to avoid queues while ensuring passengers with immediate departures get priority.

After‑call follow‑up, tracking, and refunds

Ask the agent for your Service Request or case ID at the end of the call. For baggage issues, you will receive a PIR code; keep it for online tracking. Track delayed baggage via the baggage section on rj.com, which links to WorldTracer for status updates and delivery arrangements once the bag is located.

Refund timing depends on your fare rules and payment method. For eligible card refunds, airlines typically process within 7–20 business days after approval; your bank may take one or two billing cycles to post the credit. If you purchased through a travel agency or online travel site, the refund must generally be requested through that original point of sale.

If your flight departs from the EU/EEA/UK and is delayed or cancelled, Regulation EC 261/2004 (or UK261) may apply even though Royal Jordanian is a non‑EU carrier; eligibility depends on exact circumstances (delay length, cause, distance). Customer care can advise on documentation and where to submit claims, but formal EU/UK claims are typically filed via the web forms referenced on the Contact Us page.

Summary: the number to remember

From Jordan: 06 510 0000. From abroad: +962 6 510 0000. Save the number under “Royal Jordanian” and keep your PNR and 512‑ ticket number handy. For local office numbers and the latest hours, always verify at https://www.rj.com/en/contact-us before you call or visit.