Moniepoint Customer Care Number: How to Reach Real Support Safely in 2025

If you are looking for the Moniepoint customer care number, the most reliable way to get it is inside your Moniepoint Business app or POS dashboard. Moniepoint does not consistently publish a single, permanent hotline on public webpages, precisely to reduce fraud and to ensure that merchants and account holders get routed to the correct queue. That means the number you should call may be shown contextually in your app or dashboard and can change over time.

Avoid phone numbers listed on random blogs or social media comments—these are frequent sources of scam lines that attempt to harvest PINs or OTPs. Always confirm any number through an official Moniepoint channel: the Business app, your merchant dashboard, a recent email from [email protected], or the helpline sticker on your issued POS terminal.

The Official Moniepoint Customer Care Number — How to Obtain It

Moniepoint surfaces the correct, current support phone number to verified users from within the Business app and dashboard. This ensures you’re connected to the right team (merchant services, POS support, settlements, chargebacks, account recovery) and that you’re recognized when you call. In many cases, the fastest resolution is via the in-app chat, followed by a scheduled call-back from a specialist if needed.

You can also find a verified phone line on the sticker attached to your Moniepoint POS terminal (if you’re a merchant). That sticker is issued by Moniepoint or your assigned Business Relationship Manager (BRM) and typically includes the most up-to-date escalation line and your terminal ID. If the number on your terminal and the number in your app ever differ, use the one displayed inside the app.

• Moniepoint Business app: Open the app, go to Profile or Settings, then Help & Support. The official customer care number shown here is current for your account and location. You can start a chat and request a call-back if preferred.
• Merchant dashboard (web): Log in, select Support or Help, and check the contact panel. You’ll see the verified phone option alongside ticketing and chat. Use this number; it may differ by issue type.
• POS terminal sticker: Check the support sticker on your Moniepoint terminal. Confirm that the number matches what you see in the app or dashboard before calling.

Alternative Official Channels (When You Can’t Call)

If you don’t have the app at hand or prefer not to call, use Moniepoint’s official digital support routes. Email support is best for non-urgent matters and for sending attachments (evidence, receipts, IDs). Live chat inside the app or dashboard is typically fastest for transaction issues. For awareness and platform notices, check Moniepoint’s official website and verified social handles.

Use these only; do not send sensitive information to any address or handle that is not on this list. Moniepoint will never ask for your full card PAN, full PIN, full OTP, or mobile banking password over email, chat, or phone.

• Email support: [email protected] (keep your ticket ID in the subject line for faster follow-up). Typical first-response times are faster during business hours (WAT).
• Website: https://moniepoint.com — links to the Business app, merchant login, and help resources. Only trust the moniepoint.com domain.
• In-app/dashboard chat: Open the Business app or web dashboard and start a live session with Support. You can request a call-back from the same thread.
• Official social: X (Twitter) — https://twitter.com/Moniepoint, Facebook — https://facebook.com/Moniepoint, Instagram — https://instagram.com/moniepoint. These are for announcements and basic guidance; they will direct you back to in-app support for account-specific help.

Hours, Escalation, and What to Expect

Support availability is designed for Nigerian businesses operating in West Africa Time (WAT, UTC+1). In-app chat and ticketing generally run extended hours. Phone support and call-backs for high-priority incidents (failed settlements, POS downtime, card-present disputes, suspected fraud) are prioritized, and urgent cases are usually triaged immediately. Non-urgent account updates and documentation reviews are typically handled during weekday business hours.

After you contact support, you’ll receive a ticket ID. Keep that ID; it’s essential for escalations and follow-ups. If a case requires investigation (for example, settlement delays or chargeback reviews), you may be asked for transaction details and copies of receipts. You can request escalation if a ticket breaches the timeline indicated by the agent. For incidents affecting many merchants at once, check official channels for advisories before opening duplicate tickets.

Security Checklist Before You Dial

Fraudsters often post fake “Moniepoint customer care numbers” online. Before you call any number, run through this quick verification to protect your funds and customer data. Remember: the safest place to fetch the number is inside your Moniepoint Business app or merchant dashboard.

• Domain check: Only trust numbers shown in-app or on moniepoint.com. Ignore numbers from third-party blogs or unsolicited DMs.
• Cross-verify: If your POS sticker lists a line, confirm it matches what you see in-app. If not, use the in-app number.
• No sensitive data: Moniepoint will never ask for your full card PAN, full PIN, full OTP, BVN, or mobile banking password. If a caller asks, hang up immediately.
• Callback control: If someone calls claiming to be Moniepoint, end the call and dial back using the number from your app/dashboard.
• Evidence-ready: Keep only the last 4 digits of a customer’s card and the RRN/transaction reference handy. Never store or share full card details.

Common Reasons to Contact Moniepoint Customer Care and What to Prepare

Typical issues include POS transaction reversals not reflecting, settlement delays to your Moniepoint MFB account or other banks, terminal activation or swap requests, limits and compliance reviews, and dispute/chargeback handling. For each of these, precise details speed up resolution and reduce back-and-forth.

Before you call or start a chat, prepare the following: your registered business name and phone number; terminal ID (printed on your POS and receipt); the exact transaction amount (in naira and kobo), date and time (WAT), masked card digits (last 4 only), and the Retrieval Reference Number (RRN) or transaction reference shown on the receipt or dashboard. For settlement issues, have your account name, account number, and the receiving bank ready. For device issues, note the terminal serial number, app version, and any error codes displayed.

About Moniepoint (Context That Helps With Support)

Moniepoint began as TeamApt in 2015 and, after securing a microfinance bank license, expanded to offer end-to-end banking and payment services tailored to Nigerian businesses. In 2023, the group brand consolidated under “Moniepoint,” reflecting its focus on powering payments, accounts, cards, and credit for merchants at scale. The company has built nationwide coverage with on-the-ground Business Relationship Managers supporting merchants across Nigeria’s 774 local government areas.

Moniepoint operates as a licensed financial institution in Nigeria and participates in national payment rails. That regulatory posture is why identity verification and secure, in-app support channels are emphasized—and why the official customer care number is best retrieved from within your authenticated session. For the most accurate and current contact options, use the Moniepoint Business app, your merchant dashboard, or email [email protected], and only trust information found on moniepoint.com.

What to dial for Moniepoint?

Moniepoint USSD Banking – Dial *5573# For Easy Mobile Banking | Moniepoint MFB.

Can money customer care number?

You can also contact us through the “Contact Us” link available on our website or call us on our toll free number 1800 103 1369 / 022 4360 3800.

How do I contact OKash customer care number Nigeria?

Please forward your enquiries to the OKash department via telephone 08097755512 and chat on whatsapp 09019099999, 09011577777 or send an email to [email protected] / [email protected]. Regards, A.M,.

What is a customer care number?

A customer care number is a direct line to a company’s support team. Often toll-free, it offers customers an easy, cost-free way to connect. Prominently displayed on websites and products, it serves as a critical touchpoint for enhancing trust and ensuring seamless communication.