Canada Goose Customer Care: A Complete, Practical Guide

How to Reach Canada Goose Customer Care

Canada Goose provides multi-channel support tailored by region. The fastest starting point is the Help Center at https://support.canadagoose.com, which hosts FAQs, contact forms, and region-specific policies. For orders placed on the official site, you can also manage returns and exchanges through your account dashboard at https://www.canadagoose.com.

If you prefer in-person assistance, the Store Locator at https://www.canadagoose.com/store-locator/ lists all brand stores and authorized retailers, along with each location’s hours and contact details. Store teams can help with fit guidance, product education (including TEI warmth ratings), and can advise on repairs and warranty submissions. Response times for digital inquiries typically range from 1–2 business days, while in-store visits are handled same day when capacity permits.

• Help Center (all regions): https://support.canadagoose.com — open a ticket for order issues, warranty questions, and repairs.
• Account/Order Lookup: https://www.canadagoose.com — track shipments, start returns, and download return labels (availability varies by country).
• Store Locator: https://www.canadagoose.com/store-locator/ — find local store phone numbers, hours, and appointment options.
• Authorized Retailers: Use the Store Locator filter for “Authorized Retailers” to verify if a store can assist with purchases made there.

Returns, Exchanges, and Refunds

For most regions, Canada Goose accepts returns on unworn, unwashed products with all original tags attached and proof of purchase within a standard window (commonly 30 days from delivery; confirm the exact window for your country in the Help Center). Final sale items and customized/limited-time collaboration products may be non-returnable. Footwear and knitwear typically follow the same rules but must be in original condition, including packaging and accessories.

To start a return, log in to your account or use the guest order lookup to generate a pre-paid label (where available). Once your parcel is scanned by the carrier and processed at the returns hub, refunds usually post within 5–10 business days depending on your payment provider. If you purchased through an authorized retailer (e.g., a department store), returns must be completed at the original point of purchase; Canada Goose customer care cannot refund third-party orders.

Exchanges may be handled as a new purchase plus a return of the original item, particularly for color/size changes. Store teams can often facilitate a same-day exchange if stock is available. For gifts, some regions support gift returns for e-gift cards; check the Help Center for the precise process where you live.

Warranty, Repairs, and Aftercare

Canada Goose offers a Product Lifetime Warranty against manufacturing defects for the functional lifetime of the product (this refers to the reasonable service life of the garment, not the purchaser’s lifetime). The warranty excludes normal wear and tear, misuse, alterations by non-authorized providers, accidental damage, and improper care. Cosmetic wear (e.g., scuffs, minor pilling) is not covered, but customer care can advise on paid repairs when appropriate.

Warranty and paid repair workflows both begin online. Warranty repairs are generally complimentary, including shipping in many regions; non-warranty repairs are quoted for approval before any work begins. Typical turnaround—after the garment is received at a service center—ranges from 2–3 weeks for straightforward issues, plus transit time. Seasonal spikes (October–January) may extend timelines; you’ll be updated via email throughout the process.

• Start here: https://support.canadagoose.com — choose Warranty or Repairs and submit a request.
• Have ready: order or proof-of-purchase, clear photos of the issue, the inner label details (style/size), the hologram/QR authenticity tag, and your contact/shipping info.
• Shipping: Follow the provided packing instructions; remove detachable trims and personal items. Keep your tracking number.
• Approval and updates: You’ll receive an evaluation outcome (warranty or paid repair), an estimate if applicable, and status notifications until return shipment.

Authentication and Counterfeit Support

Since 2011, Canada Goose garments include an authenticity hologram inside the garment; more recent items may include a scannable code that directs to official verification content. If you suspect a counterfeit, customer care can evaluate photos of labels, stitching, and hardware, but the most reliable safeguard is purchasing from Canada Goose directly or from an authorized retailer listed via the Store Locator.

To request an authenticity check, submit a ticket with high-resolution photos of the hologram, neck and care labels, zipper pulls, snaps, and overall product. If the item was bought from a marketplace or an unauthorized seller, customer care can indicate concerns but cannot provide refunds or warranty services for counterfeit goods. Canada Goose actively enforces IP protections; reporting links are available via the Help Center.

Sizing, Alterations, and Care Instructions

For warmth selection, Canada Goose uses the TEI (Thermal Experience Index) scale from TEI1 (lightest) to TEI5 (extreme cold). As a helpful shorthand: TEI1 is designed for cool conditions (around 5°C to -5°C), TEI2 for colder weather (roughly 0°C to -10°C), TEI3 for cold climates (about -10°C to -20°C), TEI4 for harsh winter (approximately -15°C to -25°C), and TEI5 for extreme cold (-30°C and below). Store specialists and online chat can map TEI to your use case (commute vs. stationary wear, wind exposure, and layering).

Alterations should be handled with caution: third-party tailoring, patching, or zipper replacements can void warranty coverage if they compromise construction. Customer care can advise whether a fit adjustment or repair is available through authorized service. For care, always follow the garment’s care label; many parkas are dry-clean only, while some lightweight down or rainwear is machine-washable on gentle, cold cycle. Avoid bleach, fabric softener, and high heat; air-dry thoroughly and store clean in a cool, dry place—never compressed for long periods.

Pricing, Shipping, and Taxes

Pricing varies by region and season. As a general reference (2024–2025), core parkas typically range from about USD 1,195 to 1,995; lightweight down and rainwear often falls between USD 550 and 1,095; knitwear from roughly USD 275 to 595; and footwear from approximately USD 450 to 1,695. Limited collaborations and special materials may price higher. Local currency pricing, duties, and import taxes will display at checkout on the official site.

Canada Goose offers complimentary standard shipping in many regions, with delivery windows typically 2–7 business days depending on destination and carrier. Expedited options may be available at checkout. Duties and taxes are commonly calculated at checkout for cross-border orders (DDP in select markets), so the price you pay is often inclusive of these costs. For precise shipping cut-off times and holiday schedules, refer to the Help Center pages for your country.

Where to Get Help In Person

Brand stores provide personalized fit and product consultations, assistance with TEI selection, and guidance on care and repair. Some locations offer by-appointment services and virtual styling sessions; you can request these via the Store Locator. Not all stores accept repair drop-offs on site—call ahead or check the location page for services offered and intake hours.

If you purchased from an authorized retailer (department stores and specialty boutiques listed in the Store Locator), warranty and returns generally must be initiated through that retailer, as proof-of-purchase and intake procedures differ. Canada Goose customer care can still advise on care, fit, or authenticity questions, but financial transactions (refunds/exchanges) for third-party purchases are handled by the original seller.

Key Links (Bookmark These)

Official site: https://www.canadagoose.com

Help Center (Customer Care): https://support.canadagoose.com

Store Locator (Brand Stores and Authorized Retailers): https://www.canadagoose.com/store-locator/

Care and Warranty Policies: accessible via the Help Center by region

Is there a lifetime warranty on Canada Goose?

We stand behind our pieces with a warranty program that covers your item against defects in materials and workmanship for the lifetime of the product. To engage our Warranty & Repairs team with a question or claim, login to our warranty platform for complete assistance through every step of the process.

Can I return Canada Goose after 1 year?

At Canada Goose, we are committed to the quality of our products and the satisfaction of our customers. Returns are accepted within 30 days of the purchase date provided the item(s) meet the return conditions: Unwashed. Unworn.

How do I contact Canada Goose customer service?

1-888-276-6297
We will provide updates as we process your claim, but feel free to reach out to one of our Customer Experience Specialists by using the online communication tool within the warranty section or via telephone at 1-888-276-6297.

How to exchange a Canada Goose jacket?

However, contact us at 1-888-276-6297 or [email protected] and our customer service team will place a new order and create a return label for you.