Airtel Nigeria Customer Care Number: Complete, Practical Guide (2025)

The primary numbers to reach Airtel Nigeria

The fastest way to speak with Airtel Nigeria is to dial 300 from any Airtel line. This is the NCC-harmonised customer care short code introduced nationwide in 2023; it connects you to Airtel’s IVR and agents and is toll‑free on Airtel. Airtel’s legacy care code 111 still works and remains toll‑free from Airtel lines. Both 300 and 111 are available 24/7 for prepaid, postpaid, SME, and enterprise customers.

If you’re not calling from an Airtel line, use Airtel’s long-form care number 0802 150 0111 within Nigeria, or +234 802 150 0111 from abroad. Standard network and international calling rates apply when dialing these numbers from non‑Airtel lines or outside Nigeria. Keep your Airtel mobile number, the name on the SIM registration, and recent transaction details (e.g., last recharge amount/date) handy to speed up verification.

• 300 — Harmonised customer care (toll‑free on Airtel; works on your own network to reach that network’s care)
• 111 — Airtel legacy customer care (toll‑free on Airtel)
• 0802 150 0111 — Airtel customer care from other Nigerian networks (standard call rates)
• +234 802 150 0111 — Airtel customer care from outside Nigeria (international rates)
• 622 — NCC complaints line for unresolved issues after contacting Airtel (toll‑free)
• 112 — National emergency number (not telco support; for police/medical/fire emergencies)

When and why to call: issues Airtel resolves by phone

Customer care can resolve most account and network issues without a store visit. Common requests include airtime/data recharge reversals (report as soon as possible, ideally within minutes of a wrong recharge), data bundle activation or migration questions, value‑added service (VAS) deactivation, tariff plan guidance, and international roaming activation. Agents can also help retrieve your PUK if your SIM is locked; you will need the registered line details.

For compliance-related matters, agents guide you through NIN–SIM linkage (mandatory since 2021) and can check linkage status. For SIM swap or replacement, they will outline the required documents (valid NIN and a government‑issued ID) and direct you to a service centre to complete biometrics as required by law. Porting support (moving your number to or from Airtel) is also available; ensure you have your active SIM, a valid ID, and that any outstanding obligations are cleared to avoid delays.

Business and postpaid customers can use the same care numbers for billing disputes, corporate account provisioning, and bulk or SME data plan queries. Have your account number, billing cycle, and recent invoice details ready. For quicker resolution, always request and record your ticket or complaint reference number during the call.

Alternative support channels (app, USSD, social)

The My Airtel app offers self‑service for balance checks, bundle purchases, transaction history, VAS management, and live chat with support. It’s available on Android and iOS; search for “My Airtel Nigeria.” Many routine tasks are faster in the app than by phone, especially during peak call times. You can also use the web self‑care via the main site at www.airtel.com.ng (navigate to Support or Self Care).

Nigeria’s harmonised USSD codes allow quick account actions without data. These work on Airtel and other networks uniformly since 2023. They are useful for off‑network support scenarios, for example, you can check balance or stop unwanted VAS even before calling an agent. Remember that some USSD sessions may incur minimal session fees per your tariff plan.

• *310# — Check airtime balance
• *311# — Recharge with PIN
• *312# — Buy data plans
• *323# — Check data balance
• *303# — Borrow airtime/data (subject to eligibility)
• *305# — STOP VAS; manage/opt out of unwanted services
• *321# — Share services (e.g., airtime/data transfer)
• *996# — NIN services (verify/link NIN to SIM)
• 2442 — Do‑Not‑Disturb (SMS “HELP” to 2442 to set DND preferences)

Escalations, regulatory avenues, and in‑person help

If an issue is not resolved to your satisfaction, escalate within Airtel by asking for a supervisor and ensure you obtain a case or complaint reference number. Keep a concise log of dates, times, agents’ names (if provided), and promised timelines. For billing and recharge disputes, screenshots of bank debits or voucher PINs help. Many cases are closed within 24–72 hours, depending on complexity.

When internal escalation fails, contact the Nigerian Communications Commission (NCC) on 622 (toll‑free) or file online at consumer.ncc.gov.ng with your Airtel ticket number and supporting evidence. The NCC will liaise with the operator and typically provides feedback via SMS/email. Note that you must first give Airtel a fair chance to resolve the complaint before involving the NCC, except in urgent cases like security or chronic service outages.

For SIM replacements, complex KYC problems, device financing issues, or corporate services, visit an Airtel Service Centre with a valid ID and your NIN. The head office address is Airtel Networks Limited (Airtel Nigeria), Airtel House, Plot L2, Banana Island, Ikoyi, Lagos. Typical service centre hours are Monday–Friday 8:00–17:00 and Saturday 10:00–14:00 (hours can vary by location and public holidays). Use the store locator via www.airtel.com.ng to find the nearest centre and current hours.

Costs, hours, and practical calling tips

Calls to 300 and 111 are toll‑free on Airtel. Calls to 0802 150 0111 from other Nigerian networks are billed at your network’s standard rates; calls to +234 802 150 0111 from abroad attract your provider’s international call rates. Airtel’s contact centre operates 24/7, but wait times are generally shorter outside peak periods (mid‑morning or mid‑afternoon on weekdays).

Have these details ready: your Airtel number, registered full name, mother’s maiden name (if used during registration), recent recharge amount/date, last three dialed numbers, and the SIM serial (printed on the SIM card carrier). For payment disputes, keep bank transaction IDs and timestamps. For NIN issues, have your 11‑digit NIN and a valid government ID.

To speed resolution: state the problem succinctly, reference any error messages, and ask for a complaint/ticket number before ending the call. For VAS or unauthorized deductions, use *305# to stop services first, then call if refunds are needed. For marketing SMS reduction, configure DND via 2442 and then verify changes after 24 hours. For recurring network issues in your area, provide a landmark address and timestamps so the agent can raise a network trouble ticket for the cell serving your location.

Security and fraud‑prevention reminders

Airtel agents will never ask for your full one‑time passwords (OTPs), bank card PINs, or mobile banking passwords. Do not disclose these on calls or social media. Only use the official numbers listed above, the My Airtel app, or www.airtel.com.ng. If you receive a suspicious call claiming to be Airtel with prize offers or requests for payment to “release” a benefit, hang up and report it to Airtel via 300/111.

If your phone/SIM is lost or stolen, call 300 or 111 immediately to block the line and your mobile money wallet (if applicable), then visit a service centre with your NIN and ID for a SIM replacement. Prompt action reduces the risk of SIM‑swap fraud and unauthorized transactions.