MTN customer care numbers: the right number depends on your country

MTN operates as separate companies in each country, so there is no single global customer care number. The hotline you should dial depends on where your SIM is registered. Below are the official, widely used MTN care numbers for major markets, plus practical guidance on charges, hours, and how to reach MTN if you’re calling from a different network or from overseas.

MTN Group, founded in 1994 and headquartered in Johannesburg, serves over 290 million subscribers across 19 countries in Africa and the Middle East (group disclosures, 2023). Because regulations, short codes, and call routing differ by market, always use your country’s specific contact number.

Quick answer: the most-used MTN customer care numbers

These are the primary, officially recognized MTN customer care lines as of 2024. They are typically toll-free from an MTN line inside the same country; standard network or international rates apply from other networks or when abroad.

• South Africa: Dial 135 free from an MTN line. From any other phone, call 083 135. From outside South Africa, call +27 83 135. Website: www.mtn.co.za (see “Contact us”).
• Nigeria: Dial 180 free from an MTN line. Nigeria’s harmonised call centre code 300 also reaches support from any network nationwide. Website: www.mtn.ng (see “Help” or “Support”).
• Ghana: Dial 100 free from an MTN line. From other networks or abroad, call 024 430 0000 (international format +233 24 430 0000). Website: www.mtn.com.gh (see “Contact us”).

If your country isn’t listed here (e.g., Uganda, Rwanda, Cameroon, Côte d’Ivoire, Zambia, Benin, eSwatini), visit your local MTN website (links via www.mtn.com/operating-companies) and check the “Contact us” page for the current care number.

South Africa: how to reach MTN customer care

From an MTN South Africa SIM, dial 135 for free, 24/7. This interactive voice response (IVR) menu covers the most common requests—checking balances, managing bundles, upgrading or cancelling, SIM swap guidance, and reporting network or billing issues. If you’re calling from a non-MTN phone inside South Africa, use 083 135; standard call charges from your provider apply. From outside South Africa, call +27 83 135; international rates apply.

You can also get help via the MTN App and web self-service (www.mtn.co.za). For store assistance or device support, use the store locator on the website to find hours and addresses before you visit. Keep your MTN number, ID or passport (for RICA queries), and any recent invoice or reference numbers handy to speed up resolution.

Nigeria: how to reach MTN customer care

From an MTN Nigeria line, dial 180 (toll-free) for the customer care IVR and live agent support. In addition, the Nigerian Communications Commission (NCC) introduced a harmonised short code scheme; dialing 300 now routes to your operator’s call centre from any network nationwide. Both 180 (MTN-only) and 300 (any network) operate 24/7 for general support, bundle management, and account queries.

If you’re travelling, call from abroad using your roaming line to access the IVR or use the web Help Centre at www.mtn.ng for chat and self-service options. Social and digital care handles are linked from the official site to help you avoid impersonators. Have your MTN number, NIN-linking status (if relevant), and recent transaction details ready.

For Mobile Money (MoMo) or value-added services, navigate the 180/300 IVR to the appropriate menu, or use the Help Centre pages where service-specific contacts and forms are listed. Standard roaming charges apply if you call from overseas.

Ghana: how to reach MTN customer care

From an MTN Ghana line, dial 100 for free, 24/7. The IVR supports account inquiries, bundle purchases, Mobile Money assistance, and reporting service or fraud concerns. For calls from other Ghanaian networks or from outside Ghana, dial 024 430 0000 (international format +233 24 430 0000); standard or international calling rates apply.

MTN Ghana maintains updated contact options on www.mtn.com.gh, including store locations and digital support links. For Mobile Money issues, have your MoMo number, last transaction ID, and a valid ID document ready if the agent needs to verify ownership.

Calling MTN from overseas or a non-MTN line

If you are outside your home country or using another operator’s network, use the long-form or international format for your local MTN care number. Examples: South Africa +27 83 135; Ghana +233 24 430 0000. In Nigeria, the harmonised 300 code works domestically across all networks; from abroad, use web chat or your roaming line to dial the standard care IVR (check www.mtn.ng for the latest overseas-dial options).

Charges from other networks follow your provider’s standard rates, and international calls will be billed according to your roaming or long-distance plan. If your call drops, many MTN care systems can call you back when you reach the front of the queue—stay on the line to activate the callback, where available.

• Have key details ready: your MTN number, SIM serial (on the SIM jacket), recent top-up or invoice references, device IMEI (dial *#06#), and a brief issue summary.
• Use official channels: numbers listed above and the “Contact us” pages on mtn.co.za, mtn.ng, and mtn.com.gh. Avoid numbers posted on unofficial forums or social media comments.
• For lost/stolen SIMs, ask the agent to bar the line immediately and guide you through SIM swap requirements (ID/RICA or KYC rules vary by country).

Corporate MTN Group contacts (not for consumer queries)

MTN Group Limited headquarters: 216 14th Avenue, Fairlands, Johannesburg, 2195, South Africa. Group website: www.mtn.com. These are corporate and investor relations contacts; they do not handle day-to-day consumer or SME account support.

For consumer queries, always contact your in-country MTN operating company using the customer care numbers and websites listed above. Corporate channels can’t access subscriber systems and will direct you back to your local customer care team.

Verify before you dial

Phone numbers can change due to regulatory updates and platform migrations. Before calling, verify the latest care number on your country’s official MTN website (navigate to “Support” or “Contact us”). In Nigeria specifically, note the NCC’s harmonised short code 300 for call centres across all networks; in other countries, short codes vary.

Beware of phishing: MTN will never ask for your full PIN/OTP or Mobile Money secret codes over the phone. If a purported agent requests sensitive data or payment to “speed up” service, hang up and call the official number listed on the MTN site. Keeping to the official numbers above will ensure you reach the real MTN customer care team.