Spotify Customer Care Number: What Exists, What Doesn’t, and How to Get Real Help

Is there an official Spotify customer care phone number?

Short answer: No. Spotify does not publish or operate a general customer service phone line for consumer support. If you see a “Spotify support number” on a search engine or a directory (often toll‑free 800/888 numbers), assume it’s unofficial. Users report that many such listings route to third‑party upsell or scam centers that are not affiliated with Spotify.

Spotify directs all account, billing, and technical issues through its online support ecosystem: live chat, support articles, the community forum, and social care. These channels authenticate your account safely and can review subscription details, charges, and device data—capabilities a random phone line cannot provide. Always start at https://support.spotify.com/ or from the in‑app Help route.

Official ways to reach Spotify Support (no phone required)

Use the channels below for verified assistance. These are maintained by Spotify and will never ask you to share your password over the phone. For most billing or account issues, the guided contact flow leads to live chat with a Spotify advisor after you log in and select your issue category.

Tip: Have your Spotify login email, last 4 digits of the payment method, and recent charge dates/amounts ready. If you manage a Family or Duo plan, confirm the plan owner account before contacting support.

• Support site and contact flow: https://support.spotify.com/ → Log in → “Account & Payment” or your issue → “I still need help” to reach chat.
• Account pages: https://www.spotify.com/account/ (Overview, Subscription, Receipts, Sign out everywhere, and Apps authorized).
• SpotifyCares on X (Twitter): https://x.com/SpotifyCares — DM for help; they’ll move you to secure channels for account‑specific info.
• SpotifyCares on Facebook: https://www.facebook.com/SpotifyCares — Use Messenger for initial triage; expect to verify your identity.
• Community forum: https://community.spotify.com/ — Solutions, known issues, device tips, and escalation paths via moderators.
• For artists/labels: Spotify for Artists support via https://artists.spotify.com/help — sign in to submit a case.
• For podcasters: https://podcasters.spotify.com/support — account and distribution assistance.
• Legal/official notices (not customer support): https://www.spotify.com/legal/ — includes up‑to‑date corporate addresses and policies.

When you might need a phone number—and who to call instead

If your Premium subscription is billed by a third party, that partner controls the charge and may need to fix payment issues, cancellations, or refunds. In those cases, contact the partner directly by phone and/or through their support portal. You can confirm who bills you at https://www.spotify.com/account/subscription/ (look for “Your plan” → “Payment”).

Below are commonly used partner contacts for U.S. customers. Only use these if your Spotify subscription shows the partner as your payer (e.g., “Billed via Apple,” “Billed via Google Play,” or your mobile carrier). Otherwise, go through Spotify Support.

• Apple (if subscribed via App Store): 1‑800‑275‑2273; manage at https://reportaproblem.apple.com/
• Google Play (Android in‑app billing): support via https://support.google.com/googleplay/gethelp
• PayPal (if your Spotify is paid with PayPal): 1‑888‑221‑1161; https://www.paypal.com/us/smarthelp/home
• Verizon: 1‑800‑922‑0204; https://www.verizon.com/support/
• AT&T: 1‑800‑331‑0500; https://www.att.com/support/
• T‑Mobile: 1‑800‑937‑8997; https://www.t-mobile.com/support
• Your bank or card issuer: Use the number on the back of your card if you suspect fraud or unrecognized charges (descriptor often appears as “SPOTIFY” on statements).

Pricing, billing facts, and refunds (United States, 2025)

As of 2025, typical U.S. list prices for Spotify Premium are: Individual $11.99/month; Duo $16.99/month (two people); Family $19.99/month (up to six accounts), and Student $5.99/month (verification via SheerID required; four‑year eligibility limit). Prices can vary by country, tax/VAT, and promotional offers. Always verify your active price at https://www.spotify.com/account/subscription/.

Charges post at the start of each billing cycle and auto‑renew monthly until canceled. Changing plans can prorate the current cycle or start a new cycle immediately depending on the offer. Receipts and charge history appear at https://www.spotify.com/account/receipts/ once you’re logged in.

Refunds: Spotify generally does not issue refunds for partial months or unused time once a cycle has started, but they may assist with clear mistakes (e.g., duplicate accounts charging the same person) after verification. If you subscribed through Apple, Google Play, or a carrier, refund decisions are governed by that partner’s policy and must be requested from them.

Security and account recovery steps before contacting support

If you suspect account compromise (new playlists you didn’t make, unfamiliar locations, or unexpected charges), take these steps before or alongside contacting support. They help secure your account and speed up resolution:

1) Reset your password: https://www.spotify.com/password-reset/ and enable two‑factor authentication on your email. 2) Sign out everywhere: https://www.spotify.com/account/ (Overview → “Sign out everywhere”). 3) Revoke unknown app access: https://www.spotify.com/account/apps/ and remove anything you don’t recognize.

For billing clarity, check which email owns the subscription (especially with Family/Duo). Family plan owners can manage members and verify the service address in https://www.spotify.com/account/family/. Note that Family requires members to reside at the same address and may periodically re‑verify—members outside the household risk being removed.

How to cancel, switch, or move your Premium plan

Cancel Premium: https://www.spotify.com/account/subscription/ → “Manage” → “Cancel.” You retain Premium until the end of the paid period; afterward, the account reverts to Free without deleting playlists or followers. If you don’t see a cancel option, you are likely billed by a partner—follow that partner’s cancellation steps.

Switch plans (e.g., Individual to Duo/Family): Do it from the same subscription page. If the system indicates your plan is managed elsewhere, first cancel with the partner and wait for the current period to end, then resubscribe directly on spotify.com to manage it in one place.

Moving countries: Update your profile country when you relocate. If you pay with a card issued in a new country, you may need to cancel and resubscribe to align pricing and tax rules. See https://support.spotify.com/ for country‑specific guidance.

Important cautions about phone numbers you may find online

Spotify will not ask you to call a number to “unlock” your account, pay support fees, or install remote‑access software. If someone on a call asks for your password, SMS codes, or full card details, hang up and secure your account. Report phishing to https://support.spotify.com/ → “Safety & Privacy.”

For official corporate addresses (for legal notices only), see https://www.spotify.com/legal/. Example: Spotify AB, Regeringsgatan 19, SE‑111 53 Stockholm, Sweden. Do not mail support requests or payment details—use the online support channels noted above for fastest help.

Can you contact Spotify by phone?

Can’t find the solution you’re looking for? Here’s how to get help from our experts. Note: We currently don’t offer support by phone.

Is there a way to talk to someone on Spotify?

You can’t talk or chat on Spotify.

Is there a help desk for Spotify?

Contact our Customer Support if you don’t find a solution on our support site or Community. @SpotifyCares. Feeling sociable? Simply tweet the team and they’ll do all they can to help.

How can you talk to Spotify?

Here you can send Spotify a message through Facebook or alternatively. You can sign into Twitter and send them a tweet. If you still can’t find an answer to your query.