Sendwave Customer Care Number: How to Reach Real Support Quickly

If you need the Sendwave customer care number, the most reliable place to get the correct, current phone line for your country is inside the Sendwave app. Phone lines are region-specific and can change, so avoid searching random directories or social media posts. Instead, open the app and use the built-in “Call us” option to be routed to the official number for your location.

Sendwave is part of Zepz (the group behind WorldRemit) and supports millions of transfers each year. Because they operate across multiple countries, they publish different phone numbers by region and language. The app always reflects the latest details, including current hours and languages supported for your country.

Where to find the official Sendwave customer care number

From the Sendwave app: open the app, go to Profile (or Account) > Help & Support > Contact us > Call us. The app will display the correct number based on your registered country and may offer to dial it directly. This is the fastest way to avoid outdated or fraudulent numbers.

From the Help Center: if you don’t have the app handy, use the Help Center at support.sendwave.com. Search for “Contact,” “Phone,” or “Call” and select your sending country. The Help Center lists the current regional contact options and hours, and it will point you back to the in-app “Call us” button where relevant.

If the in-app number is busy or you prefer written communication, you can also use email: [email protected]. Email is useful for non-urgent issues, attaching documents for verification, or following up with a case ID.

Availability, languages, and typical response expectations

Sendwave operates phone support with coverage that varies by region and day of week. In major sending corridors (for example, the United States, Canada, and the United Kingdom), lines are typically staffed every day, with extended hours that cover evenings and weekends. Exact hours may change seasonally or by holiday—check the in-app “Call us” screen for today’s schedule in your time zone.

Language support depends on the regional line you dial. English is supported across all lines; French and Spanish are widely available in many corridors; additional languages may be offered depending on the destination markets currently supported by Sendwave. If you need a specific language, the Help Center article for your country often lists it explicitly.

When to call vs. when to use in-app chat or email

Call customer care if your transfer is time-sensitive (e.g., recipient is at an agent location waiting for cash pickup, or a bank/mobile wallet credit is overdue beyond the typical delivery window). Phone is also best if you need an urgent hold or cancellation placed on a transaction before it completes, or if you’re dealing with a suspected account takeover.

Use in-app chat or email ([email protected]) for tasks like submitting ID documents, updating your address, questions about fees/limits, or requesting account statements. Written channels create a paper trail and let you attach images, which can speed compliance review.

What to have ready before you call

Having a few details at your fingertips will shorten the call and help the agent authenticate you quickly. Most verification can be completed in under a minute when you provide the exact data on your account and the transfer in question.

• The phone number and full name on your Sendwave account, exactly as registered.
• The email address on your account, and the device you’re calling from (ideally the phone linked to your Sendwave account).
• The transfer reference or receipt number (found on the transfer receipt in the app), recipient’s full name, and the transfer amount and currency.
• Any error message text you saw, screenshots if applicable (for follow-up by email), and the approximate time you initiated the transfer.
• A government-issued ID if your question involves verification limits, a name change, or address confirmation.

Understanding fees, limits, and timing when you contact support

Customer care can clarify the fee and exchange rate that applied at the moment you submitted a transfer. Because rates can update multiple times per day, the figure the agent quotes will match the timestamp on your specific receipt. If you’re comparing costs, have your submission time ready so the agent can pull the exact quote that was locked in.

Agents can also advise on your account’s sending limits and what documentation would raise them. Limits vary by country of residence, destination, and compliance status, and may include daily, weekly, or monthly caps. If you’re planning a larger-than-usual transfer, calling first can prevent declines and delays.

Security: how to make sure you’re calling the real Sendwave

Fraudsters sometimes publish fake “customer care” numbers. Always start from the app or the Help Center (support.sendwave.com). Never trust a number forwarded in an unsolicited text, WhatsApp message, or social post, even if it uses Sendwave’s logo.

• Sendwave will never ask for your password, full card number, full one-time passcode (OTP), or to “test” a transfer to a new recipient. Hang up and call back via the in-app number if asked.
• Check the caller ID only as a convenience—numbers can be spoofed. If something feels off, end the call and redial using the in-app “Call us.”
• Do not screen share or install remote-access apps at anyone’s request. Legitimate agents do not need remote access to fix account issues.
• Keep your app updated; updates often include security improvements and fresher support links.

Escalations and formal complaints

If a case needs deeper investigation, ask the agent for a case ID and the expected follow-up timeframe. For many operational issues (e.g., bank delays, wallet reversals), reviews complete within 1–3 business days, but timing varies by destination bank or mobile wallet operator.

If you are dissatisfied with a resolution, reply to the email thread tied to your case ID or ask phone support to escalate. Keep all correspondence in one thread so the history stays intact. If a card charge needs to be disputed, your bank may set deadlines (often 60–120 days from the posting date) and may require you first to attempt resolution with Sendwave—your case ID and timeline will help.

Official links and references

Official website: https://www.sendwave.com

Help Center: https://support.sendwave.com

Customer care email: [email protected]

Corporate group: Zepz (https://www.zepz.com)

US money transmitter license lookups: NMLS Consumer Access (https://www.nmlsconsumeraccess.org) — useful if you need regulator details for your state. In the UK, consumers can review complaint rights with the Financial Ombudsman Service (https://www.financial-ombudsman.org.uk) if applicable to their country of residence and product used.

Bottom line: for the correct Sendwave customer care number, open the app and use Profile > Help & Support > Call us. That path ensures you reach the official, region-specific line with the right hours and language support for you.