POF Customer Care Number: The Real Ways to Reach Plenty of Fish Support

Looking for a POF customer care number? As of 2025, Plenty of Fish (POF) does not provide customer support by phone. The company handles account, billing, and safety issues exclusively through its online Help Center and in-app support tools. This approach reduces fraud risk, protects personal data, and allows POF’s safety team to verify accounts and activity before taking action.

POF was founded in 2003 and became part of Match Group in 2015 (acquisition price reported at US$575 million). Like other large dating platforms under Match Group, POF centralizes support via web forms and email notifications. If you find a “POF customer care number” on a third-party website or ad, treat it as untrusted; the odds are high it’s a scam.

Is There a POF Customer Care Phone Number?

No. POF does not publish or operate a phone-based customer care number for general users, paid subscribers, or business inquiries. Any phone number claiming to be “POF customer care,” “POF helpline,” or “POF billing support” is not official. Common red flags include requests for remote access to your device, asking for full credit card numbers, or promising instant verification for a fee.

If you called or texted a number you found online and were asked to share one-time codes, card details, or your POF password, stop immediately and secure your account. Change your POF password, enable any available verification options, and update the email and passwords for related accounts. Report the incident to POF via the Help Center and, if payment information was shared, contact your bank to block or replace the card.

Official Ways to Reach POF Support

The primary support hub is the POF Help Center at https://help.pof.com. From there, you can search troubleshooting articles and submit a request to the support team. Expect responses by email through their ticketing system; you’ll receive confirmation after submitting the web form. Always check your spam or junk folder for replies.

In the POF app, go to Settings > Help & Support > Contact Us to file a ticket from your logged-in account. Submitting from the app helps POF capture device and app version details automatically, which speeds up troubleshooting. Include screenshots and precise error messages to reduce back-and-forth.

For account access problems (e.g., password reset), use the Forgot Password link on the POF sign-in page at https://www.pof.com. If you no longer have access to the email on file, open a ticket via the Help Center and provide ownership evidence (username, old email, recent activity details); the team may request additional verification before restoring access.

Billing, Cancellations, and Refunds

How you subscribed determines who can assist with billing and refunds. Purchases made in the iOS App Store are administered by Apple, Google Play purchases by Google, and subscriptions purchased directly on pof.com by POF. Support teams can only view transactions processed on their platform; POF cannot refund Apple or Google Play purchases.

• Apple App Store (iOS): Manage or cancel at Settings > Apple ID > Subscriptions. Request refunds via https://reportaproblem.apple.com. Apple reviews refund requests on a case-by-case basis.
• Google Play (Android): Manage or cancel at https://play.google.com/store/account/subscriptions. Self-refund options are often available within 48 hours of purchase; see Google’s policy at https://support.google.com/googleplay/answer/2479637. Keep your Google order ID (starts with “GPA.”).
• POF Web (credit/debit on pof.com): Log in on a desktop browser, go to Settings or Membership/Upgrade to cancel auto-renew. For refund considerations, open a billing ticket at https://help.pof.com with your POF username, the last four digits of the card, transaction date, and exact amount charged.

Note: Cancelling stops future charges but usually does not retroactively refund the current period. Always capture your order confirmation email and transaction ID on the day of purchase; providing exact dates and amounts significantly speeds up resolution.

Account Security, Reporting, and Recovery

To report a user or message, use the in-app Report function on the profile or chat screen. Include the reason and any relevant screenshots. Reports feed into POF’s safety tooling, which checks for policy violations (impersonation, scams, threats, underage accounts) and applies actions ranging from warnings to permanent bans.

If your account was compromised, reset your password immediately via the login page and revoke access to unknown sessions. Update your email account security (new password, enabled recovery methods). When opening a security ticket at https://help.pof.com, include: your username, the signup email, the date/time you noticed suspicious activity, and device types you use (e.g., “iPhone 14 iOS 17.5, Windows 11 Chrome”).

Escalations, Data Requests, and Safety

For privacy rights requests (access, deletion, or corrections), start with the Help Center (https://help.pof.com) and look for privacy or data requests guidance. POF, as part of Match Group, processes requests consistent with applicable privacy laws (e.g., GDPR, CCPA). You may be asked to verify account ownership before the request is processed.

Law enforcement inquiries are typically handled through dedicated channels listed on POF/Match Group safety or legal pages, not via consumer support. If you are a rights holder (e.g., DMCA or trademark), consult the Terms and Safety sections linked from the footer of https://www.pof.com or the Help Center for the correct webforms and required notices.

Always verify that you are on an official domain: pof.com or help.pof.com. Avoid lookalike domains such as p0f.com or plenty-of-fish.support. Official policy pages and contact links are consistently linked from the footer of the main site and the Help Center.

How to Get a Faster Reply from POF Support

Support teams resolve tickets fastest when they receive precise, verifiable information the first time. Before submitting, update your app to the latest version, retry on Wi‑Fi and mobile data, and take clear screenshots of any error states. If the issue is intermittent, note the exact local time and your time zone when it last occurred.

• Your POF username and the email tied to the account (spell both exactly).
• Device and OS: e.g., “Samsung S23, Android 14” or “iPhone 13, iOS 17.5.1.”
• POF app version (from App Store/Google Play) or browser name and version if on web.
• Exact steps to reproduce the issue (tap-by-tap), with timestamps.
• Billing issues: full receipt screenshot with order ID (e.g., “GPA.XXXX-XXXX-XXXX-XXXXX” for Google Play) and the amount, currency, and date.
• Security issues: when you noticed the change, suspected devices/locations, and whether you changed your email or password since.

Finally, be cautious of anyone offering to “speed up” support for a fee via phone or chat. POF does not charge to review safety reports, account recovery, or troubleshooting tickets. If you need to follow up, reply within the same email thread so your case history stays linked.