OkCupid Customer Care: An Expert Guide to Getting Help Quickly and Safely

What OkCupid Customer Care Is (and Isn’t)

OkCupid is a large dating platform founded in 2004 and acquired by Match Group in 2011 in a deal valued at approximately $50 million. Its customer care model is primarily self-serve and ticket-based, centered on an online Help Center and in-app request forms rather than live phone or chat support. This approach scales globally and lets the Trust & Safety team prioritize urgent issues like harassment, scams, and account security.

There is no official OkCupid customer support phone number. Any website or listing claiming a phone hotline for OkCupid support is almost certainly a scam. The official domains you should rely on are okcupid.com and help.okcupid.com. Submitting requests through those channels protects your account and ensures your case is handled by the correct team with proper authentication.

Official Ways to Contact OkCupid

The fastest way to reach OkCupid support is from within the app or website: open your profile, go to Settings, select Help or Support, and use the Contact or Submit a Request option. You will be authenticated automatically, which helps the team locate your account and activity. Typical first-response times range from 24 to 72 hours, and urgent safety reports are triaged first.

You can also use the web Help Center at help.okcupid.com/hc/en-us and the direct request form at help.okcupid.com/hc/en-us/requests/new. Include the email associated with your account and any relevant screenshots, order IDs, and device details. OkCupid’s social handles (for example, twitter.com/okcupid and instagram.com/okcupid) provide announcements, but they generally redirect support cases back to the Help Center for privacy and verification.

• In-app support: Profile > Settings > Help/Support > Contact. Use this for account, billing, safety, and technical issues; your account context is included automatically.
• Help Center: help.okcupid.com/hc/en-us. Search articles on billing, account access, photo verification, and safety, then select “Submit a request” if you still need help.
• Submit a request (web form): help.okcupid.com/hc/en-us/requests/new. Best when you cannot log in; provide the exact account email and any alternate contact if your primary email is compromised.
• Official site: okcupid.com. Use the website to manage subscriptions purchased on web, update profile settings, and request account deletion or data export.
• Beware: There is no phone support. Do not share verification codes, payment details, or your password with anyone contacting you “from OkCupid” by phone or unsolicited email.

Billing, Subscriptions, and Refunds

OkCupid offers subscription tiers that vary by location and currency. As of 2025 in the United States, Basic commonly starts around $19.99 per month, while Premium often starts around $39.99 per month. Multi-month plans (for example, 3 or 6 months) reduce the monthly rate. Add-ons such as Boost and SuperBoost are sold separately and may range roughly from $1.99 to $59.99 depending on quantity and promotions. Always check the price shown in your app or on okcupid.com at checkout for the most current local pricing and taxes.

Subscriptions are managed by the store you used: iOS purchases are controlled by Apple, Android purchases by Google Play, and web purchases directly by OkCupid. To cancel auto-renew: on iOS use Settings > Your Name > Subscriptions; on Android use play.google.com > Payments and subscriptions > Subscriptions; on web go to okcupid.com > Settings > Subscriptions. Cancel at least 24 hours before the renewal date to avoid the next charge.

Refunds must be requested from the original payment provider. For iOS, use Apple’s portal at reportaproblem.apple.com; Apple handles refunds independently of OkCupid. For Google Play, see support.google.com/googleplay/answer/2479637 (automated refunds are often available within 48 hours, with manual review after that). For web purchases made on okcupid.com, submit a request at help.okcupid.com/hc/en-us/requests/new. OkCupid generally doesn’t issue discretionary refunds except where required by local law (for example, limited rights in certain jurisdictions); include your order ID, purchase date, and the email on the account to speed review.

Account Access, Bans, and Identity Checks

If you cannot log in, first try the “Forgot password” option and check the inbox (and spam folder) for your account email. If you signed in with Apple or Google previously, use the same method again. When contacting support, provide the exact email you used when registering, the approximate date you created the account, device type and OS version, and any recent changes (new phone, new SIM, or VPN use) that could trigger security checks.

If your account is disabled or banned, you can appeal by submitting a support request with a clear explanation. Include timestamps, screenshots, and message IDs if you believe a moderation error occurred. OkCupid uses a mix of automated and human review to enforce policies; decisions focus on safety, authenticity, and policy compliance. Photo or selfie verification, if requested, helps establish authenticity and may be required to restore access in some cases; verification is used for identity assurance and does not share private documents publicly.

Safety, Reporting, and Evidence

To report harassment, scams, or policy violations, open the user’s profile or the message thread and select Report. Use Block to immediately stop contact. Provide specific details: what happened, when (include time zone), the offender’s profile name, and any screenshots or message quotes. Clear, timestamped evidence shortens investigation time. Urgent threats to safety should be reported to local law enforcement first; then inform OkCupid via the Help Center so the account can be restricted quickly.

OkCupid’s Trust & Safety team can preserve account data in response to valid legal requests. Law enforcement and legal representatives should consult the procedures referenced from the OkCupid Privacy Policy at okcupid.com/legal/privacy to understand the scope of data, preservation windows, and the proper channels for requests. For everyone else, remember that content removed for safety reasons may not be restored, and repeated violations can result in permanent bans to protect the community.

Data Privacy and Formal Requests

To delete your account, use Settings > Account > Delete. Deletion is permanent and removes your profile, messages, and matches, subject to limited retention required by law or for safety and fraud prevention. If you just want a break, consider disabling or hiding your profile instead. For a copy of your data, use the privacy or data tools linked from Settings on the website or submit a Help Center request specifying “Data access request.”

OkCupid processes privacy requests under GDPR, CCPA/CPRA, and other applicable frameworks. Verify your identity when asked; this protects your data from unauthorized access. By law, responses to data access or deletion requests can take up to 30 days (with possible extensions in complex cases). To avoid delays, submit requests from the email on your account and be explicit about what you’re asking for (for example, full data export versus message deletion).

Tips to Get Faster Resolutions

Precision and proof speed things up. In your first message to support, include the platform (iOS, Android, Web), app version, device model (for example, iPhone 14 iOS 17.5 or Pixel 7 Android 14), time and date of the issue with time zone, and steps to reproduce the problem. For billing, add the exact order ID: on Apple, the Document No. from reportaproblem.apple.com; on Google Play, the GPA.xxxx-xxxx-xxxx-xxxxx identifier from play.google.com; on web, the transaction ID from your email receipt. Screenshots of errors and renewal dates help the team verify what happened.

If you haven’t heard back after three business days, reply to the same ticket with a concise update rather than opening a duplicate request; duplicates can slow resolution. Keep communications in the Help Center thread so the full case history is in one place, and avoid sharing sensitive data over social media DMs, which can’t authenticate your account safely.

• Use in-app Contact first so your account context auto-populates; it cuts back-and-forth identity checks.
• Attach evidence: screenshots, timestamps, profile names, message IDs, and exact error text.
• For billing, include the original purchase method and order ID (Apple Document No., Google GPA.*, or web transaction ID).
• State the resolution you want (refund, restore access, remove impersonator) and a brief justification.
• Avoid changing emails mid-case; consistency helps the agent find your history and verify you.

Corporate Details and When They Matter

OkCupid is part of Match Group, Inc. The corporate headquarters address is 8750 North Central Expressway, Suite 1400, Dallas, TX 75231, USA (mtch.com). This address is not used for customer support and mailing physical correspondence there will not speed up account or billing issues. Use the Help Center for all consumer-facing matters.

The lack of a public support phone line is by design; it reduces impersonation risk and keeps account verification secure within authenticated channels. If you encounter any third-party “support” sites asking for payment, remote access, or your password, disengage and report the scam via help.okcupid.com/hc/en-us/requests/new. For all routine needs—billing, account access, safety reports, and privacy requests—the Help Center and in-app contact remain the authoritative and safest paths.