ICICI Bank NRI Customer Care: Complete, Practical Guide

How to reach ICICI NRI Customer Care worldwide

ICICI Bank runs a dedicated NRI Customer Care desk with 24×7 phone support from many countries, secure web forms, and in-app service requests. The bank publishes country-wise toll-free and local calling numbers on its official NRI contact page. Always verify the latest numbers and hours before calling because carrier routing and toll-free availability can change.

For quick access, start at the official NRI contact page: https://www.icicibank.com/nri-banking/contact-us.page. From the United States or Canada, a commonly used toll-free line is 1-866-424-2448. If you are in India (for example, during a visit), you can reach retail customer care at 1860 120 7777 and ask to be routed to the NRI desk. For secure written queries, log in to Internet Banking and raise a “Service Request” so your case is linked to your customer ID and protected by two-factor authentication.

Phone and digital channels, hours, and best practices

Phone lines for NRI customers operate 24×7 for most retail banking queries such as NRE/NRO/FCNR accounts, debit/credit cards, remittances, and Internet Banking access. If your query requires backend verification (for example, KYC refresh, FATCA/CRS updates, or documentary validation), the helpdesk will generate a Service Request (SR) number and share an estimated turnaround time (TAT). Keep that SR number for tracking and escalation.

Digital channels include Internet Banking (Customer Services > Service Requests), the iMobile Pay app (Services > Account Services/Complaints), and secure web forms from the NRI contact page. For faster authentication on calls, dial from your registered mobile number and keep the last four digits of your account or card handy. Avoid email for sensitive data unless you are using an authenticated in-app or logged-in channel; ICICI Bank will never ask for your OTP, 3D Secure password, CVV, or full card number over phone or email.

• Official NRI contact hub: https://www.icicibank.com/nri-banking/contact-us.page
• USA/Canada toll-free (example): 1-866-424-2448
• Within India (retail customer care): 1860 120 7777
• Money2India (inbound remittances to India): https://www.money2india.com
• Money2World (outward remittances from India): https://www.icicibank.com/forex/money2world.page
• ICICI Bank SWIFT/BIC for wire transfers: ICICINBBXXX (confirm branch-specific details before wiring)

What NRI Customer Care can help you with

Account and KYC: Assistance covers opening and servicing NRE, NRO, and FCNR (B) deposits; conversion of resident accounts to NRO; re-KYC and FATCA/CRS self-certification; PAN/Aadhaar linkage guidance (where applicable to NRIs); and tax residency updates. For video KYC (where eligible), customer care can schedule and guide you through prerequisites such as a stable internet connection, passport in hand, and a blank paper for signature capture.

Cards, payments, and access: Teams can enable international usage on your debit/credit card, set country and channel controls, raise chargeback disputes on failed or fraudulent transactions, replace lost/stolen cards overseas, and reset Internet Banking and mobile app access. If you’re traveling, they can record a travel note, verify international merchant category blocks, and confirm FX markups and dynamic currency conversion (DCC) best practices so you avoid unnecessary fees.

Remittances, NRE/NRO credits, and documentary support

Incoming transfers: For overseas wires to your NRE/NRO account, customer care will point you to the correct beneficiary and intermediary bank details, including the ICICI SWIFT/BIC (ICICINBBXXX), your 15–18 digit account number, account name, branch IFSC, and any purpose codes required for credits. Always download the latest wire instructions from your logged-in portal or the NRI contact page because intermediary banks and Nostro arrangements may change.

Outbound transfers: For remitting funds abroad from India, use Money2World (limit and documentation depend on RBI’s Liberalised Remittance Scheme). The team can clarify purpose codes (e.g., education, maintenance of close relatives), LRS limits, and documentary proofs. For NRE to NRE transfers, they can explain source-of-funds and FEMA conformity, while for NRO repatriation they will list requirements such as Form 15CA/CB and TDS applicability based on income type.

Escalation matrix and turnaround times

When you log a query, insist on an SR number and note the promised TAT. Many transactional issues are resolved within 1–3 business days; KYC/document checks may take 3–7 business days; and chargebacks or complex compliance cases can take 30–60 days depending on counterparties. If your case is time-sensitive (for example, account freeze due to KYC expiry), inform the agent so it can be prioritized.

Escalations generally follow three levels: Level 1 via the frontline NRI Customer Care (phone/app/webform); Level 2 to the NRI/Customer Service team lead or dedicated grievance desk (accessed from the “Escalate” or “Grievance” option on the contact page); and Level 3 to the Principal Nodal Officer through the official grievance form. If unresolved after 30 days from the first written complaint or if you receive an unsatisfactory final response, you may approach the Reserve Bank of India’s Integrated Ombudsman via https://cms.rbi.org.in with your SR numbers, timelines, and copies of correspondence.

Security, privacy, and verification standards

ICICI Bank representatives will never ask for your OTP, card CVV, full card number, 3D Secure password, UPI PIN, or NetBanking password. Calls or messages asking for remote device access or QR code scans to “receive money” are fraudulent. Always initiate chats and calls from links on the official website, the iMobile Pay app, or the numbers printed on your card/account statement.

When you share documents for KYC or remittance, redact unnecessary data and upload only through logged-in channels. For email confirmations, ensure the sender domain ends with @icicibank.com and verify digital signatures where available. If you suspect account compromise, immediately block cards via iMobile Pay or Internet Banking, change passwords, and call customer care to place heightened monitoring on your accounts.

Addresses, branch locators, and document submission

NRI documentation (KYC refresh, account conversion, or notarized copies) is typically accepted through secure uploads in Internet Banking, by post/courier to addresses listed on the NRI contact page, or at select ICICI Bank branches with NRI desks. Because mailing addresses and processing centers can change, always pull the current submission address from the official NRI contact page before dispatching documents.

To locate a suitable branch while visiting India, use the branch/ATM locator on the official site and filter for NRI services. Carry your original passport, valid visa/OCI/PIO where applicable, overseas address proof (utility bill/bank statement not older than 3 months), and PAN or Form 60, so your request can be completed in one visit. If you need a pre-appointment, the NRI desk can schedule an in-branch slot and list exact documents based on your country of residence.

Tips to get faster resolution

Preparation reduces back-and-forth and shortens TAT. Before calling, consolidate your information so the agent can authenticate you quickly and file a complete SR on the first attempt. For remittances and complex regulatory queries, attach all documents up front and provide precise transaction timestamps and reference numbers.

• Call from your registered mobile and keep your customer ID, last 4 digits of the account/card, and passport handy for verification.
• For transaction issues, note exact timestamps, merchant names, locations, amounts, and reference/ARN numbers from SMS/app statements.
• For remittances, confirm the latest wire/Nostro details from the official page; include beneficiary address, purpose code, and supporting invoices/letters if required.
• For NRO repatriation, obtain Form 15CA/CB early and ask customer care for current TDS rules and documentation checklists.
• Always request and save the SR number; if the TAT lapses, escalate with the same SR and your call/chat logs for traceability.

Important: Country-specific phone numbers, mailing addresses, and process steps can be updated by the bank without notice. For the most accurate and current details, rely on the official pages listed above, your logged-in Internet Banking messages, and the iMobile Pay app notifications.