Movado Customer Care: An Expert, Practical Guide

How to Reach Movado Customer Care (Official Channels)

The most reliable starting point for any Movado service, warranty, or order inquiry is the official site: www.movado.com. From there, use the Support or Repair/Service sections to submit a service request, initiate a return, or start a warranty claim. If you purchased from an authorized retailer rather than Movado.com, you can still use Movado’s service request flow—just be ready to upload your proof of purchase.

For corporate inquiries and escalations, Movado Group, Inc. (the parent company) is headquartered at 650 From Road, Suite 375, Paramus, NJ 07652, USA. Main switchboard: +1 201-267-8000. Note: this is a corporate line, not a retail customer-care hotline. For consumer support, start at the website; it will route you to the correct regional service team and the most current service center addresses, which do change over time.

What to Have Ready Before You Contact Movado

• Proof of purchase: a dated receipt or invoice from an authorized retailer or Movado.com (photos or scans are accepted for online submissions).
• Watch identifiers: model/SKU and caseback codes (often etched on the back) plus serial number if available; clear photos of the watch front/back help.
• Symptom details: when the issue began, whether the watch was exposed to water/magnetism/shock, and whether it has been serviced before.
• Ownership and shipping info: your full return address, email, and phone; preferred shipping method; and any deadline (e.g., a gift date) that affects timing.
• Order numbers: if purchased from Movado.com, include the order number and the email used at checkout for faster lookup.

Warranty Coverage, Eligibility, and Authorized Purchases

Movado’s limited warranty covers manufacturing defects in materials and workmanship for the watch head (movement, hands, dial) for a multi-year period beginning on the date of retail purchase. Wear items and accidental damage—such as straps/bracelets, crystals, water damage from improper use, damage from impacts, or normal battery depletion—are typically excluded. Warranty eligibility requires a dated proof of purchase from an authorized Movado retailer or Movado.com.

Purchases from unauthorized sellers or “grey-market” sources may not be eligible for Movado’s manufacturer warranty, and Movado may decline service or charge standard, out-of-warranty rates. If you’re unsure whether a seller is authorized, use the Store/Authorized Retailer Locator via www.movado.com to verify before you buy or submit a claim. For international purchases, warranty coverage applies, but service may be handled by your local Movado service organization; keep your original proof of purchase for cross-border claims.

Repairs and Maintenance: Process, Turnaround, and Typical Pricing

Movado’s service workflow generally follows four steps: intake (inspection and logging), estimate (you approve the work and price), service (repair, testing, and quality checks), and return shipment. Turnaround times depend on parts availability and service scope. As a practical planning range, simple battery-and-seal service can take 7–14 business days after estimate approval, while a full movement overhaul or cosmetic restoration may take 3–6 weeks. Seasonal peaks (e.g., pre-holiday) may extend timelines.

Pricing is determined after examination, but the ranges below reflect typical U.S. estimates as of 2025 for out-of-warranty work on Movado watches. Actual quotes may vary by model, materials (e.g., sapphire vs. mineral crystal), and parts availability, and will be confirmed in your official estimate before work begins.

• Battery replacement with pressure test (quartz models): $40–$95, depending on case construction and water-resistance rating.
• Gasket set replacement and water-resistance renewal: $45–$120, often bundled with battery service for sealed cases.
• Crystal replacement: $90–$220 for mineral; $150–$350 for sapphire; higher for specialty shapes or edge-to-edge glass.
• Crown/stem repair or replacement: $85–$220 depending on parts and case complexity.
• Quartz movement service/replacement: $120–$280 (brand-authorized movements only).
• Automatic/mechanical overhaul (where applicable): $220–$480, including disassembly, cleaning, regulation, lubrication, and testing.
• Bracelet sizing/repair or clasp replacement: $25–$150; link availability varies by model/collection year.
• Refinishing/polishing (light cosmetic): $50–$150; deep refinishing depends on material and finish.

Shipping Your Watch Safely to Movado Service

Use the service request flow from www.movado.com to generate the correct service address and reference number for your region. Always include the service/repair number inside the parcel and on the label if instructed. Pack the watch in a small inner box wrapped in cushioning, then place that box inside a rigid outer carton. Avoid shipping with the original presentation box unless specifically requested; it adds weight and risk and is typically not required for service.

Ship via a trackable, insured method with signature confirmation. Insure the package for the current replacement value of the watch (check your receipt or prevailing retail price on Movado.com for the same or nearest model). Photograph the watch and the packed parcel before shipping, and keep the tracking number until the watch is returned. If you’re shipping internationally, mark customs forms according to Movado’s instructions (often “watch for repair, no commercial value”) to avoid unnecessary duties on return.

Orders, Returns, and Exchanges from Movado.com

For orders placed on Movado.com, log in to your account or use your order confirmation email to access order status, request an exchange, or start a return. Return eligibility depends on the item condition (unworn, tags/films intact) and exclusions (engraved or personalized items are commonly final sale). Always follow the return authorization steps provided online to obtain the correct RMA and shipping label—returns sent without an RMA can be delayed.

Delivery times and carriers are shown at checkout; ground shipping within the contiguous U.S. typically runs 3–5 business days after dispatch, with expedited options available at additional cost. Once your return is received and inspected, refunds generally post to the original payment method within the timeframe quoted in your RMA instructions (banks can take several business days to finalize). Keep your return tracking until the refund posts.

Authenticity, Parts Policy, and Why Authorized Service Matters

Movado restricts genuine parts and technical documentation to its own service centers and authorized partners. This preserves water resistance, accuracy, and long-term reliability. Unauthorized repairs can compromise seals, misuse non-genuine parts, or affect future service eligibility. If water resistance is important for your use, explicitly request a pressure test to the watch’s rated depth after any case opening or battery replacement.

To avoid counterfeit or altered watches, purchase only from Movado.com or authorized retailers listed via the Store/Authorized Retailer Locator on the official site. Keep your original receipt; warranty cards stamped by an authorized seller plus the dated receipt form the strongest proof set for future claims and resale value.

Key Official Addresses and Links (Verify Before You Ship)

Corporate headquarters (not a walk-in service counter): Movado Group, Inc., 650 From Road, Suite 375, Paramus, NJ 07652, USA. Main phone: +1 201-267-8000. For consumer service, start at www.movado.com and navigate to Support or Repairs to generate the correct service submission, shipping instructions, and current service-center address for your region.

Useful links to bookmark: www.movado.com for product support, order help, and service requests; the Store/Authorized Retailer Locator on the same site to verify sellers and find local service partners; and www.movadogroup.com for corporate information, investor relations, and brand portfolio overviews. Service addresses and procedures can change—always use the latest instructions in your online service request or the email Movado sends after you submit your case.