LOT Customer Care Number: How to Reach LOT Polish Airlines and Get Things Done Quickly

The Official Number and When to Use It

The primary LOT Polish Airlines customer care number is +48 22 577 77 55 (dial internationally as +48 22 577 77 55; inside Poland as 22 577 77 55). This is the central Contact Center line used for new bookings, changes, refunds, special assistance requests, baggage issues, and general inquiries. Support is available in Polish and English; additional languages may be available during regional business hours. Call charges depend on your telecom provider and calling location.

LOT also maintains country-specific access numbers and airport/ticket office lines. Because these change periodically, the most reliable source is the Contact page at lot.com (navigate: lot.com → Help → Contact). Use your local number when possible to reduce call costs and improve queue handling, and keep your booking details ready so the agent can authenticate and action your request without delay.

How to Get Through Faster

If your travel date is within 72 hours or you are dealing with a same-day disruption, call as early as possible and choose the option for “existing booking” or “flight today” if the IVR offers it. Outside of immediate travel, avoid peak times (morning commute hours in Central European Time and immediately after major schedule-change emails) to minimize wait times. If available on your local line, use the call-back feature rather than staying on hold.

Have an alternative plan in mind before you call—e.g., specific flight numbers or date ranges you would accept for a rebooking. Agents can secure limited seats quickly if you can approve an option on the spot.

What Customer Care Can Handle (and What Needs Another Channel)

Customer care can book and reissue tickets, process voluntary changes (date/time/routing), add ancillary services (seats, baggage, sports equipment), enter service requests (e.g., special meals, wheelchair assistance), and submit refund or goodwill requests according to fare rules. They can also open or update baggage irregularity files and advise on status.

For most transactions, the agent can only act on tickets issued on LOT ticket stock, which you can verify by the first three digits of your e-ticket number: “080-xxxxxxxxxx” indicates LOT-issued. If your ticket begins with another carrier’s stock (e.g., 220 for Lufthansa), you may need to contact that ticketing carrier for changes or refunds, even if your flights are operated by LOT.

If you are using miles, LOT participates in Miles & More. Award rebooking and many mileage-service issues are handled via Miles & More service channels; however, LOT can assist with operational disruptions affecting LOT-operated award segments on the day of travel.

Typical Changes and Fees—What to Expect

Voluntary changes generally follow fare rules: you pay any fare difference plus any applicable change fee or service fee specified in your fare conditions. Fully flexible fares often waive change fees; the lowest promotional fares may be non-refundable and restrictive. Agents can quote the exact amount once they pull your booking (they will need your six-character booking reference and passenger name as it appears on the ticket).

When LOT changes your schedule (involuntary change), you are typically entitled to a free rebooking to a comparable itinerary or a refund if alternatives are not acceptable. In these cases, ask the agent to annotate your PNR with the disruption reason so any fees are suppressed according to policy.

Refunds, Disruptions, and Your Passenger Rights

For canceled flights or significant schedule changes initiated by the airline, you may choose rerouting or a refund of the unused ticket portion. Under EU Regulation EC 261/2004 (applicable because LOT is an EU carrier), cash compensation may also be due for delays and cancellations, depending on notice and cause: €250 (up to 1,500 km), €400 (1,500–3,500 km), or €600 (over 3,500 km), with reductions possible if you accept rerouting that arrives within specified thresholds.

Refunds are processed to the original form of payment. Once approved, banks typically post within 3–10 business days; complex cases can take longer depending on the payment method and intermediaries. Keep your e-ticket number (080-…) and any correspondence handy to speed up verification. If you applied via a web form, note the case number and reference it when calling.

If your dispute concerns EC261 compensation rather than a ticket refund, LOT will assess eligibility and may request documentation (boarding pass, proof of arrival time, receipts). If you disagree with the outcome, you can elevate to the relevant National Enforcement Body in the EU state of departure; the European Commission lists contacts for each country.

Baggage Support and Tracing

If your checked baggage is delayed, file a Property Irregularity Report (PIR) at the arrival airport before leaving the customs area. You will receive a file reference (e.g., WAWLO12345). You can track status through the WorldTracer portal at worldtracer.aero using your last name and file reference. For updates or delivery coordination, customer care can add notes and contact your local baggage handling office.

Most delayed bags are located within 24–72 hours. After 21 days, baggage is considered lost and you can submit a claim for compensation. Under the Montreal Convention, airline liability for baggage is limited to up to 1,288 Special Drawing Rights (SDR) per passenger unless you declared higher value prior to travel and paid any applicable surcharge. Keep receipts for essential interim purchases; reasonable, itemized expenses are typically reimbursable up to local policy limits.

For damaged baggage, report within 7 days of receipt; for delayed baggage expenses, report within 21 days of delivery. Provide photos, receipts, and your PIR number. Customer care can direct you to the correct claim channel and confirm deadlines that apply to your itinerary.

• LOT Customer Care Number (global): +48 22 577 77 55 (Poland domestic format: 22 577 77 55). Charges per your phone plan.
• Official website: https://www.lot.com (Help → Contact for local numbers, live chat, and web forms).
• Manage booking and refunds: https://www.lot.com → My Booking (enter booking reference and last name) to request changes or refund assessment.
• Baggage tracing: https://www.worldtracer.aero (use your PIR reference and last name for status).
• Miles & More service (for mileage issues): https://www.miles-and-more.com (award changes depend on program rules; LOT can assist with day-of-travel disruptions on LOT-operated flights).

What to Prepare Before You Call

Having complete information ready shortens calls and reduces the need for follow-ups. For identity verification and accurate quoting, LOT agents will need your booking and ticket details, contact information, and any constraints (dates, airports, medical or assistance needs).

If you are calling about a disruption or baggage matter, note the exact dates, flight numbers, and any file or case numbers you have been given. Keep scans or photos of receipts and travel documents accessible so you can submit them promptly if the agent emails you a link to a claim form.

• Booking reference (6 letters/numbers) and e-ticket number (starts with 080-… for LOT-issued tickets).
• Passenger details as on passport (name, date of birth) and contact email/phone.
• Payment method (last 4 digits of card or transaction ID) for refunds or additional collections.
• Preferred alternative flights/dates and acceptable time windows if requesting a change.
• Special service needs (e.g., wheelchair WCHR/WCHS, special meal codes like VGML/KSML) and medical documentation if applicable.
• Baggage PIR number for delayed/damaged baggage and receipts for interim purchases.

Practical Calling Tips

Use a landline or a Wi‑Fi calling app to control costs if you are abroad. If your itinerary starts within 24 hours, keep your phone available after the call—agents may attempt to reach you back with options that have limited availability. When the agent offers a solution, ask for the new flight numbers and fare/tax breakdown before you consent, and request the updated e-ticket receipt by email immediately.

Finally, document every interaction: note the date/time of the call, agent’s first name, and any case or service request numbers. This record helps if you need to reference prior commitments or escalate through written channels later.