Lebara Customer Care Number: How to Reach the Right Team Quickly

Lebara operates in multiple countries as an MVNO (mobile virtual network operator), and the customer care number you call depends on the country where your SIM is registered. This is important: dialing the wrong country’s line often means extra wait time or being redirected. Always start by confirming your local contact details on Lebara’s official site at https://www.lebara.com and selecting your country.

Charges, working hours, and the scope of support (prepaid, eSIM, porting, international calling) also vary by market and plan. When you call from a Lebara SIM, some short codes are free; when you call from another network or from abroad, you’ll usually pay your provider’s standard geographic or international rates. If you’re roaming, check your plan first—calling a care number may incur roaming voice charges unless you use the in-app chat or web chat over Wi‑Fi.

How to Find the Correct Number for Your Country

The fastest way to get the right number is to use the country selector on https://www.lebara.com. Once you choose your country, open Help, Support, or Contact Us. Most pages list a “from your Lebara phone” short code and a standard landline/mobile number to use from other networks or from overseas. These pages also show current opening hours and any special lines (e.g., lost/stolen, business customers).

If you have the original SIM pack or a recent invoice, check the back panel or footer; Lebara typically prints the customer care number there. You can also open the MyLebara app and go to Account or Help—many regions show a tap-to-call button that automatically uses the correct short code for your SIM profile.

Quick-Dial Examples (verify on your local Lebara site)

The following numbers are widely published by Lebara as of recent years. Because support lines can change, verify on your country’s official support page before dialing, especially if you’re calling from abroad.

• United Kingdom: 5588 (from a Lebara mobile; typically free) or +44 20 7031 0791 (from other phones/abroad; charged at standard rates). Website starting point: https://www.lebara.com → United Kingdom → Help/Contact.
• Australia: 126 122 (from a Lebara mobile) or 1300 126 122 (from any phone within Australia). Start at https://www.lebara.com → Australia → Help/Contact for current hours and any IVR options.

If your country isn’t listed above, use the country selector on https://www.lebara.com to get the current customer care number and hours. For some countries, live web chat is the default support channel outside phone hours.

Other Ways to Contact Lebara Without Calling

MyLebara app: In most countries, the app lets you manage plans, top up, view usage, change payment methods, and start a chat with support. Search “MyLebara” in the Apple App Store or Google Play. Using the app over Wi‑Fi avoids any voice or roaming call charges and lets you attach screenshots when troubleshooting.

Web help and chat: Open your country site via https://www.lebara.com and navigate to Help. Many regions offer live chat or a request form. If chat is closed, you can usually submit a ticket; you’ll receive a confirmation by email with a case number. Keep that case number handy when you call later—it shortens verification and transfers.

Call Costs, Wait Times, and the Best Time to Get Through

From a Lebara SIM, short codes (like a three- or four-digit customer care number) are often free; standard geographic numbers are typically charged at your plan’s domestic rate. If you dial from another network, calls are charged at that network’s rate to the destination number (for example, UK 01/02/03 or AU 13/1300 numbers). From abroad, international and roaming voice rates can apply. To avoid charges, use in-app or web chat over Wi‑Fi when possible.

Across the telco industry, peak wait times tend to be weekday mid‑mornings and early evenings. You’ll often get faster pickup early on weekdays (for example, within the first two hours after lines open) and outside lunch hours. If your issue isn’t urgent, try mid‑week (Tue–Thu) early morning local time; this can reduce hold times versus Monday rush periods.

What to Have Ready Before You Call

Having the right details at hand will speed up security checks and resolution. For account-specific issues (porting, lost SIM, billing disputes), agents will ask for identifiers and recent activity. For technical issues (no data, can’t receive SMS, eSIM setup), exact error messages and timestamps help a lot.

• Your Lebara mobile number MSISDN (e.g., +44…, +61… as applicable) and the full SIM ICCID (19–20 digits starting with 89… printed on the SIM or shown in the app).
• Personal verification: full name on the account, billing address, and the email used to register. If your market requires SIM registration (many do), have ID details ready.
• For top‑up or billing issues: last top‑up method and amount (e.g., £10/€10/A$10), last four digits of the card used, or the voucher PIN (usually 12–16 digits).
• For porting: the number you’re moving, the donor/recipient network, and your PAC/STAC if you already have one. Keep your SIM serial handy if activation is pending.
• For network faults: location (postcode/GPS), date/time of the issue, error text, and whether voice/SMS/data fail on 2G/3G/4G/5G. Note if the problem occurs on another device/SIM.

UK-Only: Text-to-Switch Shortcodes (work even if phone lines are busy)

If your Lebara SIM is in the UK, Ofcom’s “Text to Switch” rules give you three universal SMS shortcuts that work with all UK mobile providers. These are sent from the number you want to switch and typically return a reply within 60 seconds (subject to network conditions).

Text PAC to 65075 to get a PAC (Porting Authorisation Code) to move your number to another network; it stays valid for 30 days. Text STAC to 75075 to get a STAC if you want to end your number and start fresh elsewhere. Text INFO to 85075 to receive contract status and any exit fees. These codes are free to use in the UK and bypass the need to call customer care for basic switching information.

If Your Phone Is Lost or Stolen

Act immediately to protect your number and credit. If you can access the MyLebara app or web portal, request a SIM block or suspension. Then contact customer care to arrange a replacement SIM or eSIM. If you can’t access the app, use your country’s customer care number from another phone and ask the agent to bar the SIM and IMEI if supported.

Note down the time you reported the loss; your provider may use this timestamp when assessing any usage that occurred after you reported the incident. For insurance claims, you’ll usually need a crime reference number and the IMEI (15 digits, printed on the box or retrievable from your cloud backup/device purchase receipt).

Security and Fraud Precautions

Only call numbers listed on the official Lebara website for your country. Be wary of third‑party sites and ads that list “support” numbers; spoofed lines often try to harvest payment details. Lebara support will never ask for your full card PIN, online banking credentials, or one-time passwords for transactions you did not initiate. If someone does, hang up and redial the official number from https://www.lebara.com.

When sharing voucher PINs or SIM serials, do so only after you have verified the agent via the official line or in‑app chat. For email follow‑ups, check the sending domain carefully and keep your case number. If you suspect account takeover (SIM swap, unexpected port request), contact customer care immediately and request an urgent security review and number lock.

How do I contact Lebara outside the UK?

Other network or outside the UK : +44 207 0310791 (cost depending on your operator). Available from 8am to 9pm (UK time), seven days a week.

How do I activate Lebara?

Do it: Via the Lebara app. Online at lebara.com.au/activate. By phone on 1300 126 122 with our customer-service team.

What is the phone number of Lebara helpline KSA?

Top up and Balance
Activating expired Lebara SIM If you find that your Lebara SIM card may have expired and need help on what to do next, contact our Customer Service team on 1755 or 0576001755 and they can support you on further options.

What number to dial for Lebara?

5588
If you have not registered online with us before and do not have your original Lebara SIM linked to your account, please contact our customer services team (via chat or dial 5588 from your Lebara SIM to speak to an advisor).