Kuda Customer Care Number: The Right Ways to Reach Kuda Support

If you’re searching for a Kuda customer care number, here’s the most important fact: Kuda does not operate a public customer service phone line. To protect customers from phone fraud, Kuda handles support through its in‑app chat and official email addresses. Any phone number circulating on social media or messaging apps that claims to be “Kuda support” is almost certainly a scam.

Kuda Microfinance Bank launched in 2019 in Nigeria and is licensed by the Central Bank of Nigeria (CBN). Deposits are insured by the Nigeria Deposit Insurance Corporation (NDIC), typically up to ₦500,000 per depositor for microfinance banks. Because of the high rate of impersonation and social engineering in phone-based scams, Kuda leans on secure, authenticated channels where it can verify you safely and keep your data protected.

Does Kuda Have a Customer Care Phone Number?

No—Kuda has not published an official customer care phone number in Nigeria or the UK as of the latest public information. This is by design. It reduces the risk of fraudsters posing as agents, requesting PINs, OTPs, or card details over the phone. If someone calls you claiming to be from Kuda, hang up and contact Kuda through the app or official email.

A genuine Kuda representative will never ask for your full card PAN, PIN, CVV, or OTP under any circumstance. If you have already shared such details with a caller or on a suspicious website, immediately freeze your card in the Kuda app and contact Kuda via the in‑app chat or email for urgent assistance.

Official Kuda Support Channels and Quick Links

The fastest and safest way to get help is directly from your logged‑in account inside the Kuda app. This allows Kuda to validate your identity without exposing sensitive data. Email support is also available, particularly if you need to share documents or you no longer have access to your registered device.

Keep these verified channels and tips handy. Bookmark them, and avoid any look‑alike domains or phone numbers posted on forums or unofficial groups.

• In‑app chat (recommended): Open Kuda app > Profile/More > Get Help/Contact Support > Start Chat. Use this for urgent issues like disputed charges, failed transfers, card freezing, or account access problems.
• Email support (official): [email protected] for Nigeria; [email protected] for UK customers. Include your registered name, Kuda‑registered phone number or email, a clear description of the issue, relevant transaction references, and screenshots where appropriate.
• Website: kuda.com for product information, legal policies, and links to the mobile apps. Always type the URL yourself; do not click random links sent via DMs.
• App stores: Download only from Apple App Store or Google Play via links from kuda.com. Avoid APKs or third‑party download sites.

What to Prepare Before Contacting Kuda

Having the right details ready shortens resolution time. Gather your registered phone number and email, your Kuda username or account number (found in the app), and a precise description of the problem. For transaction issues, note the exact date and time, the amount, the beneficiary name/bank, your transaction reference (if shown), and any on‑screen error messages.

If you’re reporting a card or ATM issue, include the card type, the merchant or ATM location, and whether the charge was card‑present, online, or contactless. For app or device problems, share your device model (for example, iPhone 13, Samsung A54), operating system version (for example, iOS 17.5, Android 14), and Kuda app version. Screenshots of error messages, bank receipts, or SMS alerts are helpful—redact sensitive data like full card numbers and CVVs before sending.

Common Issues Kuda Support Handles and Typical Timelines

Failed transfers or card payments that debit your account but don’t reach the beneficiary are usually auto‑reversed. For most NIP transfers within Nigeria, reversals often complete within 24–72 business hours if the receiving bank confirms failure. If not auto‑reversed, raise a ticket in the app; provide the transaction reference so Kuda can nudge the interbank reconciliation.

Card disputes follow card‑scheme rules. Local disputes can resolve in a few business days if the merchant confirms failure. International card disputes or chargebacks can take longer—often up to 30–45 business days—due to scheme timelines and evidence exchange. If you suspect fraud, freeze the card immediately in the app and notify Kuda so they can secure your account and guide next steps.

• Account access issues: Use “Forgot Password/Reset” in the app; if you’ve changed devices or numbers, contact support with valid ID for re‑verification.
• Card issues: Freeze/unfreeze in app instantly; request new card in app if lost or compromised; disputes handled per scheme timelines.
• Failed or pending transfers: Provide date/time, amount, beneficiary, and reference; typical resolution 24–72 business hours after investigation.
• Charge reversals and refunds: Merchant‑initiated refunds post when the merchant sends them; share the merchant’s proof to accelerate tracing.
• Profile or KYC updates: You may need a valid government ID, selfie liveness check, and proof of address, depending on your account tier.

Escalation and Regulatory Recourse

If a case exceeds the stated service window, reply to the same email thread or chat and request escalation. Always keep your ticket ID visible in the subject line or message so the case history stays linked. If you have multiple related transactions, ask support to bundle them under one parent ticket to avoid duplicate investigations.

For unresolved complaints after you’ve followed Kuda’s escalation path, you can contact the Central Bank of Nigeria Consumer Protection Department. Use the CBN Contact Centre on 0700‑225‑5226 (0700‑CALL‑CBN) or email [email protected]. Provide your Kuda ticket ID, your full name as registered with Kuda, and a concise chronology of events. Regulatory escalation should be a last resort after giving Kuda reasonable time to investigate.

Security Checklist: Avoid Impersonation and Phishing

Never share your PIN, OTP, CVV, or full card number with anyone—Kuda will not ask for these. Kuda does not provide support by phone; treat any “Kuda” phone call or WhatsApp message as suspicious, even if the caller ID looks convincing. If you clicked a suspicious link, change your password and device unlock code immediately, freeze your card, and notify support.

Verify you’re on kuda.com before entering credentials, enable biometric sign‑in on your device, and set reasonable transaction limits in the app. If a message pressures you to act “within minutes” or threatens account closure unless you call a number, it’s likely a scam. When in doubt, stop and contact Kuda through the in‑app chat or [email protected] for confirmation.

Bottom Line

There is no Kuda customer care phone number. Use the in‑app chat or email [email protected] (Nigeria) or [email protected] (UK) for secure, trackable support. Keep your ticket IDs, provide precise details, and follow the escalation steps if timelines slip. Staying on official channels protects you and speeds up resolution.

How to get Kuda number?

How to Find Your Kuda Business Account Number

1. Open your Kuda Business app and log in.
2. Look for your profile picture on the dashboard and tap it.
3. Voila! Your account number will appear just below your name.

Does Kuda have a WhatsApp number?

We sometimes send overdraft repayment reminders through WhatsApp, but we never use WhatsApp for customer support. There is no public Kuda WhatsApp number.

How do I contact Kuda customer service?

If you need help with investments, chat with us on your Kuda app, send a message to [email protected] or call 0700022555832 between 8:00 am and 5:00 pm on weekdays.

How do I complain about a transaction on Kuda Bank?

To report a transaction:

1. Open Kuda.
2. On your dashboard, tap the transaction you want to report.
3. Tap Report this transaction and we’ll automatically get a message from you.
4. Wait for a response from us.