JD Customer Care Phone Number: Verified Contacts, Hours, and How to Reach the Right Team

Quick reference: which “JD” do you mean?

“JD” commonly refers to three different brands: Justdial (India), JD.com (China’s Jingdong), and JD Sports (UK/international). Each has its own customer care system and phone contact policy. Use the references below to go straight to the right phone line or support channel.

• Justdial (India): 8888888888 (the “ten eights” line). This 24×7 line handles general search assistance and connects you to Justdial support for listing/advertiser queries. Website: www.justdial.com
• JD.com (China): 950618 (Mainland China, 24×7). Dial from a Chinese mobile or landline for orders, delivery, returns, and after-sales issues. App/web support: www.jd.com (Customer Service section in the JD app).
• JD Sports (UK/international): Primary support is via the online Help Centre and live chat. Website: www.jdsports.co.uk/customer-service. Corporate switchboard (not order support): +44 161 767 1000 (Bury, UK).

Phone availability, language options, and call charges depend on your location and carrier. If you are calling from abroad, online chat or in-app support is often faster and avoids international call costs. Always cross-check the number on the brand’s official website before dialing.

Justdial (India) — customer care by phone and how to get faster help

For Justdial users and business owners in India, the quickest voice contact is 8888888888. This iconic 10-digit number is staffed 24×7 and can route both consumer directory queries and account-related concerns for advertisers and listed businesses. Standard local call rates apply based on your carrier; there are no special service fees from Justdial for calling the number.

Have the details that identify your relationship with Justdial ready before you call. For consumers: note the city, category, or listing you’re inquiring about. For business owners/advertisers: keep your registered mobile number, Listing ID (if available), and any recent ticket or invoice numbers handy. This typically reduces verification questions and speeds up resolution.

Escalations and official correspondence may be directed to the company’s Mumbai office. Registered/Corporate address: Just Dial Limited, Palm Court, Building M, 501/B, 5th Floor, New Link Road, Beside Goregaon Sports Complex, Malad (West), Mumbai 400064, Maharashtra, India. For digital self-service (updating a listing, retrieving invoices, or managing ad plans), log in at www.justdial.com with your registered mobile number to avoid hold times.

JD.com (China) — customer service hotline and alternatives if you’re outside China

JD.com’s main consumer hotline in Mainland China is 950618, available 24 hours a day, 7 days a week. This line covers order placement, delivery status, returns/refunds, warranty/after-sales, and account issues for JD Retail and JD Logistics deliveries linked to your JD account. You’ll typically be asked for your order number and the mobile number registered to your JD account; prepare both before dialing.

If you’re traveling or living outside Mainland China, the most reliable way to reach JD.com support is via the JD app’s in-app customer service chat. Open the JD app, navigate to My Orders, select the order, and tap Customer Service to start a chat—this ensures the agent sees the exact order context. Web support is accessible through the Help/Service Center on www.jd.com. English-language support is available for most common issues, though response times for non-Mandarin queries can be slightly longer.

For cross-border purchases fulfilled via JD Worldwide, policies on returns and warranty may differ from domestic orders. Review the seller’s policy in the order details and use in-app chat to request a prepaid return label where applicable. Keep photos/videos of item condition, parcel labels, and unboxing evidence—JD’s after-sales teams often request these within 24–72 hours of claim submission.

JD Sports — phone options, online support, and when to escalate

JD Sports prioritizes online customer support for orders, deliveries, and returns across most regions. Start at www.jdsports.co.uk/customer-service for live chat, order tracking, returns portals, and store finder tools. This route is usually faster than email because the agent can see your order timeline, courier scans, and return authorization in real time.

If you need to reach the company for corporate matters (not consumer order support), the JD Sports Fashion plc head office is at Hollinsbrook Way, Pilsworth, Bury, BL9 8RR, United Kingdom. The main switchboard is +44 161 767 1000. Note that the head office cannot assist with individual order tracking, refunds, or store-level issues and will direct you back to the Help Centre or live chat for those requests.

For in-store purchases, locate the exact store using the Store Finder on the website and call the branch during its posted hours. Store teams can advise on stock holds and store-led exchanges, while courier-related problems for online orders are still best handled via live chat so a ticket is logged against your account.

Best practices to reach JD customer care faster and resolve issues on the first call

Whether you’re contacting Justdial, JD.com, or JD Sports, a bit of preparation dramatically shortens call times and avoids repeat follow-ups. The tips below reflect what frontline agents typically request before they can act on your case.

• Have identifiers ready: order number, registered phone/email, listing ID (for Justdial), and any previous ticket reference. Screenshots help.
• Time your call: avoid peak windows (often late mornings to mid-afternoons local time). Early mornings or late evenings generally have shorter queues.
• Use the official app when possible: in-app chat auto-attaches order data, courier scans, and device/IP checks that speed up verification.
• Document delivery issues immediately: photograph packaging, shipping labels, and the item on arrival. For damaged/incorrect items, submit within 24–72 hours as some policies are time-bound.
• Check policy pages first: return windows, exchange eligibility, and warranty terms differ by category and seller (especially on JD.com’s marketplace). Knowing the policy reduces back-and-forth.
• Confirm call charges: short codes like 950618 (JD.com) are typically billed as local calls within Mainland China; India’s 8888888888 (Justdial) is charged per your carrier plan. Use VoIP/chat when abroad.

Finally, always verify numbers on the brand’s official website before dialing to avoid impersonation scams. If a caller claims to be “JD support,” hang up and call back using the official number (e.g., 8888888888 for Justdial or 950618 for JD.com) listed on the company’s website or app.