IndiGo Toll‑Free Customer Care: The Definitive 2025 Guide

Does IndiGo have a toll‑free customer care number?

As of 2025, IndiGo (InterGlobe Aviation Ltd.), India’s largest airline by passengers carried, does not advertise a nationwide “1800” toll‑free number for general inquiries. The airline’s primary contact center operates 24×7 on two Gurgaon-based numbers where standard carrier charges apply: +91 124 617 3838 and +91 124 497 3838. These are the numbers listed by IndiGo for reservations, changes, cancellations, special assistance, and post-travel support.

If a website, ad, or social post claims an alternative “toll‑free” line for IndiGo, treat it with caution. Phone scams around airline customer service are common, especially those announcing limited-time toll‑free hotlines. Always cross-check numbers on IndiGo’s official website (www.goindigo.in) or via the airline’s verified social handles before dialing or sharing payment details.

Official IndiGo contact details (phones, email, addresses, web)

Use only official channels to protect your booking and payment information. The telephone lines below are staffed around the clock, and the email addresses route to IndiGo’s customer relations workflow and regulatory escalation pathway.

• 24×7 contact center (India; call charges apply): +91 124 617 3838, +91 124 497 3838
• Website: https://www.goindigo.in (Manage: “View/Change Booking” with your 6‑character PNR and last name)
• Customer relations (post-travel issues, refunds, baggage): [email protected]
• Nodal officer (escalation): [email protected]
• Appellate authority (final airline-level escalation): [email protected]
• Registered office (mail/courier): InterGlobe Aviation Ltd. (IndiGo), Central Wing, Ground Floor, Thapar House, 124 Janpath, New Delhi 110001, India
• Corporate office: IndiGo, Tower C, Global Business Park, Mehrauli–Gurgaon Road, Gurugram, Haryana 122002, India
• Verified social handles (service updates): X (Twitter) @IndiGo6E; check the blue-verified profile before interacting

If you are calling from outside India, you can reach the same +91 124 numbers (international rates apply). When connectivity is spotty, use the website’s “Dottie” virtual assistant or the Manage Booking page to change flights, add baggage, select seats, or initiate service requests. Keep your PNR readily available; IndiGo PNRs are 6 characters, alphanumeric (for example, A1B2C3).

What kinds of issues the phone desk can resolve fastest

IndiGo’s agents can handle same-day and future-dated changes, cancellations, name corrections within policy, adding special service requests (wheelchair, meet-and-assist, unaccompanied minor), baggage irregularities (PIR follow-up), and refunds for refundable fares and eligible disruptions. If a schedule change or flight disruption originated with the airline, agents can provide re-accommodation options and, where applicable, process fee waivers.

For third‑party bookings (OTAs/travel agents), IndiGo can view your PNR but may direct you back to the issuing agency for refunds to the original form of payment. This is standard industry practice: the merchant of record controls the refund pipeline. In such cases, ask IndiGo for a Service Request or Case ID to share with your agent, which often accelerates resolution.

Escalation path and timelines (India)

If your issue is not resolved at the frontline, request a Case ID and a written update to your registered email. Should 7 calendar days pass without a satisfactory response, escalate to the Nodal Officer ([email protected]) with your PNR, full name, travel date, Case ID, and a concise summary (bullet points work well). Attach supporting documents such as payment proofs, baggage receipts, or medical certificates if relevant.

If the matter still remains unresolved after 30 calendar days from your first complaint or you receive a closure you disagree with, write to the Appellate Authority ([email protected]), referencing the same dossier. Beyond the airline, Indian passengers may also lodge grievances on the Ministry of Civil Aviation’s AirSewa portal (https://www.airsewa.gov.in), which tracks and monitors airline responses under DGCA oversight.

How to prepare before calling (to shorten handling time)

Having complete and precise data speeds up authentication and resolution. Agents must verify you and the booking, and for refunds/changes they need specific identifiers related to your payment and travel details.

• Booking details: 6‑character PNR, passenger name as on ticket, travel date(s), origin/destination, fare product (e.g., Saver, Flex)
• Payment details: last 4 digits of card used, transaction date and amount, payment gateway reference (if available)
• Contact info: registered email address and mobile number on the booking; alternative contact for call-backs
• Baggage issues: Property Irregularity Report (PIR) number, bag tag numbers, photos of damage, receipts for interim purchases
• Special assistance: medical fitness note or certificate (if requested), assistive device specs, lead time for wheelchair/UMNR
• Proof for waivers: screenshots of schedule change notifications, OTPs, or SMS/email alerts from IndiGo

Costs, hours, languages, and what to expect on the IVR

IndiGo’s call center runs 24×7, including national holidays. The IVR typically offers language choices first (English and Hindi; regional options may appear during peak seasons), followed by paths for new bookings, manage booking (changes/cancellations), flight status, and baggage irregularities. Keep your PNR ready to enter via keypad; it often routes you faster to the correct queue.

Since these are standard-rate numbers, your operator’s domestic or international calling tariffs apply. If you are on a limited plan, consider using the website or requesting email follow-up once the agent verifies your identity. For high-volume days (weather disruptions, air traffic restrictions, or major schedule changes), expect longer queues; using the website’s Manage Booking for routine changes can be faster and cheaper, as some web-change fees are lower than phone-assisted changes.

Practical refund and disruption notes

For voluntary cancellations on refundable fares, refunds generally post back to the original form of payment. Card refunds typically reflect within 5–7 working days after processing; bank transfers and certain wallets can take up to 10 working days, depending on the intermediaries. For third‑party tickets, the OTA’s timelines apply after IndiGo releases funds; ask for proof of refund initiation if needed.

For involuntary changes (e.g., flight cancellations or significant schedule changes initiated by the airline), ask the agent to quote your full set of options: free rebooking windows, alternate routes within a specified date range, or refund eligibility. Keep all SMS/email notifications, as agents use those timestamps to apply waivers correctly.

Security and fraud‑prevention checklist

IndiGo agents will never ask for your full card number, CVV, netbanking passwords, or OTPs. If someone does, disconnect immediately and report the incident to [email protected], attaching screenshots. When paying for ancillaries or changes, ensure the payment page URL resolves to goindigo.in and uses HTTPS, or request a secure payment link generated by the agent that clearly shows IndiGo’s domain.

Be wary of search ads or social posts that list “toll‑free IndiGo” numbers not present on the official website. Even small digit changes can redirect you to a scam line. Bookmark www.goindigo.in/contact-us (or the site’s Help/Support page) and re-check numbers before dialing, especially if you saved them a long time ago.

Bottom line

While IndiGo does not currently offer a nationwide toll‑free number in India, its 24×7 customer care at +91 124 617 3838 and +91 124 497 3838, along with the Manage Booking tools and formal escalation emails, covers the full spectrum of service needs. For the quickest resolution, prepare your PNR, payment particulars, and any supporting documents before calling, and verify all contact details on the official website to avoid scams.