IndiGo Airlines Customer Care Number: The Complete, Practical Guide

Official Customer Care Numbers and Channels

The official IndiGo Airlines customer care numbers for India are +91 124 617 3838 and +91 124 497 3838 (you can also dial 0124-6173838 or 0124-4973838 from within India). These lines operate 24×7 and support queries related to new bookings, changes, cancellations, refunds, add-on services, baggage, special assistance, and schedule disruptions. Standard carrier call charges apply; IndiGo does not levy a per-minute support fee.

Always verify contact information on the official website before calling: https://www.goindigo.in. For quick online help, go to the Support section at https://www.goindigo.in/support. IndiGo’s verified handle on X (Twitter) is @IndiGo6E for flight updates and service notices. If you are calling from outside India, dial the same numbers with the +91 country code.

Scam alert: Do not rely on random search results or third-party listings for phone numbers. Bookmark the numbers above or retrieve them from your e-ticket/booking confirmation. IndiGo agents will never ask you to share OTPs for payment authorization over a call, to pay via QR codes, or to install remote-access apps.

How to Reach the Right Agent Faster

Have these details ready before you dial: your six-character PNR (alphanumeric), passenger name as in the booking, flight number (starts with 6E, e.g., 6E123), travel date, origin and destination, the phone number/email used while booking, and your payment reference (last 4 digits of card or UPI reference/transaction ID). For name corrections, keep a photo ID handy; for medical/special assistance, have medical certificates or requirements summarized.

Peak call volumes occur around major schedule disruptions and during morning and evening banked departures. If your travel is not immediate, try calling between 1100 and 1600 IST on weekdays. Use the IVR carefully: select “existing booking” and enter your PNR to route the call to a team with the right tools for changes and refunds. If offered, request a call-back rather than waiting on hold. For wheelchair or medical assistance, choose the “special assistance” option to reach trained staff faster.

Common Requests Customer Care Can Resolve

Changes and cancellations: Agents can help you reschedule flights, modify routes, add prepaid baggage, or cancel tickets. Fare differences apply when rebooking to a higher fare. Depending on your fare family and the timing of your request, change/cancellation fees may apply, and taxes are refunded per the fare rule. Refunds generally return to the original form of payment; allow 5–10 business days for most card and UPI refunds (wallets and some international cards can take a little longer).

Add-ons and services: You can buy or modify seats, meals, priority services, sports equipment handling, and extra baggage over the phone. If you need to link bookings, split PNRs, or add infant travel (under 2 years), the agent can action it and collect the balance securely via a payment link that resolves to the goindigo.in domain. For group bookings (usually 7+ passengers), you may be redirected to the dedicated group desk or a web form for quotes and fare validity timelines.

Irregular operations and baggage: If your flight is delayed, rescheduled, or canceled, the contact center can rebook you on the next available IndiGo service as per policy. For delayed or damaged baggage, file a Property Irregularity Report (PIR) at the arrival airport as soon as you notice the issue, and keep the baggage tag and boarding pass. Under international conventions, written claims for damage should generally be made within 7 days and for delays within 21 days of receiving the bag; for domestic India, similar timelines apply—submit supporting documents promptly to avoid rejection.

WhatsApp, Chat, and App Support

For quick self-service, use the IndiGo mobile app (Android and iOS) or the web Support page. You can retrieve bookings, change seats, add baggage, and request invoices without calling. The in-site chat on goindigo.in can assist with common tasks and hand off to an agent when needed. If you receive a WhatsApp claiming to be IndiGo, verify that it references your actual PNR and directs you only to the goindigo.in domain for payments.

When paying for changes initiated over chat, always confirm that the payment link domain is exactly goindigo.in or a payment gateway linked from that domain. Never share card CVV or full OTP with an agent; secure payment flows will prompt you directly in your browser/app and mask sensitive details.

Escalation Path if Your Issue Isn’t Resolved

Step 1: Obtain a case ID or email acknowledgment from the first-line support interaction. If the call is dropped, ask for the agent’s name and note the time you called; this helps when referencing your case later. Most straightforward requests receive an initial response within 24–72 hours.

Step 2: Email [email protected] with your PNR, case ID, clear description of the issue, and supporting documents (tickets, receipts, photos for baggage damage, medical notes if relevant). Use a concise subject line like “PNR ABC123 – Refund not received – UPI ref 1234.” You should get an auto-acknowledgment; keep it for records.

Step 3: If unresolved, escalate to the airline’s Nodal Officer/Appellate Authority via the forms linked on the official Contact/Support pages at https://www.goindigo.in/support or https://www.goindigo.in/contact-us.html. Final recourse in India is the DGCA AirSewa portal (https://airsewa.gov.in), where you can file a grievance using your airline case ID and attach evidence. Maintain a single, chronological thread of communication to speed up resolution.

Important policy numbers and limits to know before you call

• Baggage (most domestic fares): 1 cabin bag up to 7 kg plus a small personal item; 1 checked bag up to 15 kg included on standard fares. Oversize/overweight fees apply at the airport.
• Check-in timelines: Web/app check-in typically opens 48 hours before departure; airport check-in counters for domestic flights generally close 60 minutes before departure; boarding gates close about 25 minutes prior.
• Refund timing: Most card/UPI refunds post within 5–10 business days; international cards and some wallets can take longer depending on the bank.
• Name corrections: Minor spelling corrections (often up to 3 characters) may be permitted; full name changes are generally not allowed. Have an ID that matches your intended correction.
• Infant policy: Under 2 years on the date of travel; must be accompanied by an adult. Birth certificate or passport (for international) required.
• Special assistance: Request wheelchair or medical assistance at least 48 hours in advance when possible; carry medical fitness certificates if recently hospitalized or for specific medical conditions.

Beware of Scams: How to Verify You’re Talking to IndiGo

Use only the official numbers +91 124 617 3838 and +91 124 497 3838, and the website https://www.goindigo.in. Any agent-led payment must redirect you to a goindigo.in page or a recognized payment gateway initiated from that domain. IndiGo will not ask you to pay via QR codes sent over chat, to share your full OTP over a call, or to install remote-access/anydesk-type apps.

When in doubt, hang up and redial the official number or start again from the Support page. Cross-check social media accounts: the verified X handle is @IndiGo6E. If you’ve interacted with a suspected fraudulent number, immediately contact your bank to secure your card/UPI, and notify IndiGo’s customer relations with screenshots and details so they can advise next steps.

Quick reference (bookmark these)

• IndiGo customer care (India, 24×7): +91 124 617 3838; +91 124 497 3838
• Official website: https://www.goindigo.in
• Support portal: https://www.goindigo.in/support
• Contact/Forms: https://www.goindigo.in/contact-us.html
• Customer relations email: [email protected]
• X (Twitter): https://twitter.com/IndiGo6E
• Registered office (as per public filings): InterGlobe Aviation Ltd., Central Wing, Ground Floor, Thapar House, 124 Janpath, New Delhi 110001, India
• Corporate office (indicative): Global Business Park, MG Road, Gurugram 122002, Haryana, India
• Government grievance portal (India): https://airsewa.gov.in

If you need help phrasing your request before calling, draft a short note with your PNR, exact ask (e.g., “rebook to 6E202 on 15 Oct”), and any constraints (must arrive by 1600, aisle seat preferred). Clear, specific requests lead to faster, more accurate outcomes with the contact center.