Hotpoint Customer Care Phone Number: How to Reach the Right Team Quickly

First things first: which “Hotpoint” do you own?

Hotpoint operates under different parent companies depending on where you live, and the correct customer care phone number depends on your region. In the United States, Hotpoint is a GE Appliances brand (GE Appliances is owned by Haier since 2016). In the UK and much of Europe, Hotpoint is part of Whirlpool/Indesit. Because the support organizations are separate, you’ll save time by calling the line that corresponds to your country and brand owner.

Two official websites to bookmark: United States support is handled at geappliances.com/support (Hotpoint-branded products appear under GE Appliances). United Kingdom support and product registration are at hotpoint.co.uk/help-support. If you’re outside these regions, look for your local Hotpoint or Whirlpool/Indesit website and navigate to Help/Support for the current phone numbers and hours.

Official customer care phone numbers

Below are the primary, manufacturer-operated numbers for the two most common Hotpoint regions. These lines handle warranty questions, service scheduling, product registration, and troubleshooting. If your appliance is out of warranty, these teams can still arrange paid repairs or direct you to authorized service partners.

Always verify the latest hours of operation on the official site before you call; holiday schedules and staffing windows can change. If you’re calling from outside the listed country, use the website’s “Contact” page for a local number.

• United States (Hotpoint, a GE Appliances brand): 1-800-GE-CARES (1-800-432-2737). Website: geappliances.com/support. For parts sales and availability (model-specific), call GE Appliances Parts at 1-877-959-8688.
• United Kingdom (Hotpoint, part of Whirlpool/Indesit): 0330 333 0066 for customer service and repairs. Website: hotpoint.co.uk/help-support.

What to have ready before you call (to speed up your case)

Having complete product information reduces back-and-forth and helps agents get you to a technician or parts solution faster. Most calls that result in a same-day booking or parts quote include a verified model and serial number, basic purchase details, and a clear description of the fault or error code. If you’re arranging service for someone else (e.g., a rental unit), prepare access details in advance.

Your model and serial number are on the appliance’s rating plate. Typical locations: refrigerators (fresh food compartment wall, behind a crisper, or ceiling); freezers (interior wall); range/cooker (frame behind the door, drawer, or rear panel); cooktops (underside); dishwashers (door edge or tub side); washing machines (inside the door frame or back panel); tumble dryers (door frame). Serial formats vary, but often begin with letters followed by numbers. Keep a photo of the rating plate on your phone for future reference.

• Model and serial number (from the rating plate) and approximate purchase date.
• Exact symptoms or error codes displayed (e.g., beeps, lights, code text), plus when they occur.
• Proof of purchase if the unit might be under warranty (receipt/invoice or order confirmation).
• Your full service address, best callback number, email, and preferred appointment windows.
• Any prior service case numbers, and steps already tried (breaker reset, filter clean, etc.).

Warranty and service options at a glance

United States: Most Hotpoint large appliances sold under GE Appliances carry a 1‑year limited warranty on parts and labor from the date of original purchase. Specific categories may have component-specific coverage beyond one year (for example, sealed refrigeration systems on some models), but terms vary by model and year. Always consult the written warranty in your user manual or the PDF on geappliances.com/support by entering your model number.

United Kingdom: Hotpoint commonly offers a 1‑year manufacturer’s warranty, plus a 10‑year parts guarantee when you register the appliance (labor is not included after the first year). Registration and full terms are at hotpoint.co.uk/help-support/product-registration. If you’re out of warranty, Hotpoint UK can quote a one‑off repair or a repair-and-protect plan; pricing depends on model, parts availability, and your postcode, so obtain a written quote before booking.

Common reasons to call and quicker alternatives

Use the customer care number to schedule in-warranty repairs, confirm coverage, or get guided troubleshooting for issues like no-cool refrigerators, washer drain faults, oven temperature inaccuracies, or dryer heating problems. If you’re experiencing intermittent faults, note the frequency and any conditions (load size, cycle, temperature setting); this helps triage your case.

For many routine needs you can self-serve faster online. In the US, use geappliances.com/support to book service, download manuals, check parts, and live chat. In the UK, hotpoint.co.uk/help-support provides product registration, spares and accessories lookup, safety notices, and booking flows. Online scheduling typically offers the same network of authorized technicians you’d reach by phone, and you’ll see first-available dates without hold time.

Safety notices and recalls

If you’re calling about a potential safety issue (burning smell, smoke, scorching, or a product subject to a safety notice), mention this immediately so the agent can prioritize your case. For the most current information, consult the official safety pages before or while you call: in the UK, check any safety notices via hotpoint.co.uk/help-support/safety-notices; in the US, review manufacturer notices at geappliances.com/support and also search the U.S. Consumer Product Safety Commission database at cpsc.gov/Recalls.

When a unit is covered by a safety campaign, the manufacturer will give you a dedicated process that may include model verification, free repair, or replacement programs. Having your serial and model to hand is essential, as eligibility is model- and production-date specific.

Practical call tips from the field

Call volumes spike on Mondays and during lunch hours. If your matter isn’t urgent, dialing midweek after 2 p.m. local time often results in shorter waits. Keep your phone available for callbacks; service teams sometimes use a different outbound number than the inbound line, and missed calls can delay scheduling by a day.

For out-of-warranty repairs, ask for: the diagnostic/visit fee, a labor rate or fixed-price structure, whether parts are new OEM, any warranty on the repair (commonly 90 days on parts/labor, but confirm), and the soonest available appointment by postcode. In the US, typical industry diagnostic fees run roughly $99–$149 before parts and labor; in the UK, fixed-price repair offers and monthly protection plans are common—get the quote in writing via confirmation email or SMS link.

Summary: the fastest path to help

Use the right number for your region, have your model/serial and purchase info ready, and leverage the official websites for real-time scheduling and manuals. For the US, call 1-800-432-2737 (GE Appliances) or visit geappliances.com/support. For the UK, call 0330 333 0066 or visit hotpoint.co.uk/help-support. Verifying hours online before you call and preparing the details above will typically cut your resolution time significantly.