New Jersey E‑ZPass Customer Care Number: How to Reach Help Fast

If you need assistance with your New Jersey E‑ZPass account, the primary customer care number is 1‑888‑AUTO‑TOLL (1‑888‑288‑6865). This line supports individual drivers and business/fleet accounts for tolls on the New Jersey Turnpike, Garden State Parkway, Atlantic City Expressway, and other participating E‑ZPass facilities used by NJ E‑ZPass customers. The Interactive Voice Response (IVR) system is available 24/7 for common tasks; live-agent hours vary and are posted on the official website.

The official website for secure self-service is https://www.ezpassnj.com. Use it to check your balance, update your payment method, add or remove license plates, order or replace transponders, review trip history, and resolve many types of violation notices. If you are hearing‑ or speech‑impaired, you can connect through New Jersey Relay by dialing 7‑1‑1 and requesting 1‑888‑288‑6865.

Customer Care Numbers, Hours, and Language Support

The main line, 1‑888‑288‑6865, routes you through an automated menu that can authenticate you by account number, transponder serial number, license plate, or phone number on file. You can typically reach a human agent by following prompts for “Customer Service” or “Account Representative” after authentication. If the queue is long, listen for a callback option if it’s offered.

Live-agent hours are periodically adjusted; check the “Contact Us” or “Customer Service” page at https://www.ezpassnj.com for current weekday and Saturday availability. The IVR supports balance inquiries, one‑time payments, and lost/stolen tag suspensions at any time. Spanish language support is commonly available via menu prompt; other language assistance may be available when you reach an agent.

When to Call vs. When to Use Online Tools

Use the phone number for time-sensitive issues such as reporting a lost or stolen transponder, disputing a recent violation when a payment deadline is close, or correcting an urgent account hold that could lead to plate-based tolling or added fees. Calling is also helpful when you need to merge duplicate accounts, move multiple tags between vehicles, or get help with complex commuter plan questions.

Use the website for routine needs: updating your credit card before it expires, reviewing trip-by-trip tolls, changing your replenishment amount, ordering additional tags, or adding temporary rental car plates. Online requests generally post immediately, while some mailed or faxed changes can take several business days to process. If you open a web “Case/Inquiry,” note the reference number and keep related emails for your records.

What to Have Ready Before You Call

Having the right details at your fingertips speeds up authentication and reduces hold time transfers. The system usually verifies at least two identifiers tied to your account or plate.

• Account info: Account number (from statements or your online profile), primary phone number on file, and billing ZIP code.
• Transponder data: Tag serial number (typically printed on the device label), and the vehicle license plate(s) currently assigned.
• Personal verification: Your account PIN or security answer if set; last four digits of your driver’s license or a document you used during enrollment may be requested.
• Payment details: The last four digits and expiration date of the card on file, or routing/account number if you use ACH. Never share your full card number with anyone who called you—only provide details when you initiate the call to 1‑888‑288‑6865.
• Violation notices: The notice number, license plate, date, location, and amount due from the letter or email. Keep screenshots or PDFs handy if you filed an online dispute.

Resolving Violation Notices and Plate‑Based Tolls

If your transponder didn’t read and the system billed your plate, you’ll typically receive a notice by mail. Call 1‑888‑288‑6865 or go to https://www.ezpassnj.com promptly—the sooner you respond, the more options you usually have. Many agencies allow you to transfer the toll to your active E‑ZPass and pay just the toll if you act before the deadline on the notice.

Administrative fees and penalties vary by agency and can escalate if notices are ignored. Some notices may start with a modest administrative fee if resolved early, then climb to $25–$50+ per toll event if unpaid and may be referred to collections if you do not respond. Always read the specific deadline and fee schedule shown on your notice, as terms are subject to change.

Payments, Replenishment, and Costs

Most NJ E‑ZPass accounts use automatic replenishment by credit/debit card or ACH. Replenishment thresholds are typically set to cover several days or weeks of travel and can be adjusted online. For many passenger accounts, a common replenishment amount falls in the $25–$50 range per transponder, but your amount is based on actual usage and may be higher or lower. You can make one‑time payments by phone at 1‑888‑288‑6865 (IVR or agent) or online through your secure account.

Some E‑ZPass agencies charge monthly account maintenance or tag fees, and there may be deposits or replacement costs for lost/damaged transponders. Program terms, commuter plans, and discounts are updated periodically—review the “Plans/Fees” section at https://www.ezpassnj.com before changing your plan. Keep your card current to avoid failed replenishments and potential administrative fees.

Lost, Stolen, or Malfunctioning Transponders

Report a lost or stolen tag immediately by calling 1‑888‑288‑6865 or logging in online to suspend the device. Quick suspension prevents unauthorized use from being charged to your account. If you later find the tag, you can reactivate it from your online profile or with an agent, but do not use a tag that appears damaged or that has a depleted battery.

If toll readers frequently “miss” your tag, verify that it’s mounted correctly per the instructions supplied with the device, that your windshield is not metallized in the mounting area, and that the license plate on file matches the vehicle you’re driving. If problems persist, request a replacement—agents can help determine whether a replacement fee applies.

Best Times to Call and How to Reach a Live Agent

Call volumes spike on Monday mornings, the first business day after holidays, and during evening commute hours. If your issue isn’t urgent, try mid‑morning or mid‑afternoon Tuesday through Thursday. Keep your call concise and have your documents ready; most account updates take under 10 minutes once you’re authenticated.

• Use the IVR first: Many tasks—balance inquiry, one‑time payment, card update, tag suspension—are faster in the automated menu than waiting for an agent.
• Aim for off‑peak: Late morning (10–11 a.m. ET) or mid‑afternoon (2–4 p.m. ET) on Tue–Thu often has shorter waits.
• Try the callback: If offered, request a callback instead of holding; keep your phone available and unblocked for unknown numbers.
• Escalate politely: If your issue needs a specialist (e.g., complex violation disputes, multi‑tag business changes), ask to be transferred to the appropriate team and request a case/reference number.

For Business and Fleet Accounts

Business accounts use the same customer care number (1‑888‑288‑6865) and website but may have additional features like bulk tag ordering, plate file uploads, and cost center reporting. Before you call, prepare your tax ID, fleet roster, and any POs or internal reference numbers. Larger fleets often benefit from ACH replenishment to avoid card expiration failures.

Set up internal controls: assign tags to specific vehicle IDs, keep plates current, and regularly audit unassigned tags. If a vehicle is sold or retired, immediately remove the plate from your account and suspend or reassign the tag to prevent plate-based tolls or violations from posting to the wrong unit.

Key Takeaways

The fastest way to resolve most issues is to combine self‑service with a well‑prepared call. Start at https://www.ezpassnj.com, and if you need human assistance, call 1‑888‑AUTO‑TOLL (1‑888‑288‑6865). Act promptly on any violation notice, keep your payment method up to date, and document your case numbers after each interaction. These steps minimize fees and keep your travel uninterrupted.

How do I contact E-ZPass?

‼️ STAY ALERT AND CHECK THE ADDRESS! E-ZPass or Tolls By Mail WILL NEVER send a text or email requesting sensitive personal information. If in doubt, call E-ZPass at 1-800-333-8655 or Tolls by Mail at 1-844-826-8400 – or email: [email protected] for assistance. For more, go to http://thruway.ny.gov.

What is the phone number for E-ZPass collection in NJ?

NJ Violations Mailing Addresses:
All non-violations telephone inquiries may be made toll free by dialing 1-888-AUTO-TOLL (1-888-288-6865). Violations telephone inquiries may be made by dialing 1-973-368-1425.

How do I contact the NJ Turnpike Authority?

Contacting us by phone:
To request roadside assistance or to report a maintenance issue, call #95 for the New Jersey Turnpike or #GSP for the Garden State Parkway. (If those numbers are not available, call 1-800-213-9419) To reach Customer Service, call 1-732-750-5300, extension 8750.

How to talk to someone at E-ZPass NJ?

If you suspect your tag is not functioning properly, please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).