Airtel Landline Customer Care Number: How to Reach the Right Support, Fast

If you use Airtel’s landline (fixed line) or Airtel Xstream Fiber with a landline, the quickest way to reach customer care from your Airtel connection is by dialing 121 for general queries and 198 for service complaints. These two short codes connect you directly to Airtel’s contact center for your circle, where your line details are recognized automatically by the IVR.

From a non-Airtel number, go to the official support page at https://www.airtel.in/support and choose your circle to see the current customer care phone number for landline/broadband. Circle-specific numbers can change, so checking the website avoids outdated information. You can also raise tickets without calling via the Airtel Thanks app.

The Official Numbers at a Glance

Dial 121 from your Airtel landline for plan changes, billing queries, shifting/relocation requests, add-on packs (like static IP, value-added voice features), and new connection enquiries. The IVR will usually recognize your number and present landline/broadband options. Depending on your circle and plan, IVR self-service is typically free while speaking to an agent on 121 has historically been chargeable (for example, up to 50 paise per 3 minutes). Always verify current call charges in your tariff pack or on https://www.airtel.in.

Dial 198 (toll-free from Airtel numbers) to register or chase a complaint: no dial tone, line noise/cross-talk, intermittent connectivity, broadband down, or landline not ringing. 198 is designed for service faults and generally operates 24×7. You will receive a complaint/docket number by SMS or in-app; note it exactly as provided for follow-ups and escalation.

Calling from Other Networks or When Your Landline Is Down

If your Airtel landline is unusable or you are calling from a different operator, use the “Contact Us” options at https://www.airtel.in/support to select your state/circle and product (Broadband/Landline). The site lists the current 10-digit customer care number for your location, plus e-mail and escalation contacts where applicable.

For new landline or fiber connections, the website also provides request forms and a call-back option that typically connects you to a local sales team within business hours. This avoids lengthy IVR navigation and ensures you’re routed to the correct city team for feasibility checks.

IVR Navigation and Reaching a Human Quickly

When you dial 121 or 198 from your Airtel landline, select your preferred language, then choose the Broadband/Landline option when prompted. Menu wording varies by circle, but you will usually see separate paths for “Existing connection” (faults, billing, plan changes) and “New connection.” If you are calling about a fault, choose the fault/complaint path first; the system may automatically run a line test and either raise a ticket or transfer you to an advisor with the test results attached.

If you prefer a call-back instead of waiting on hold, listen for the call-back prompt that appears after entering your landline number or selecting an option; this feature is common during peak hours. Make sure your caller ID is not hidden, so the system can link your call to the correct account.

What Happens After You Raise a Ticket

You will receive a complaint or service request (SR) number by SMS and/or in the Airtel Thanks app. Field visits for copper landlines are scheduled based on technician availability in your exchange area; for fiber, standard SLAs depend on the local partner’s slot availability. If you need to add access instructions (gate pass, apartment number, alternate contact), ask the agent to add them to the ticket remarks.

If you miss a technician call, your ticket may pause. Keep your phone reachable and consider adding an alternate number to the ticket when you first call. If the issue resolves on its own, you can still confirm closure via 121, 198, or the app to avoid repeated callbacks.

All Official Ways to Contact Airtel Landline Support

• From an Airtel line: 121 (general queries/requests; agent assistance may be chargeable) and 198 (complaints; toll-free). Available for Airtel landline/broadband accounts in your circle.
• From other networks or when unsure of your circle number: https://www.airtel.in/support → select your state/circle → Broadband & Landline → “Call us” to view the current phone number. This page also shows available chat/e-mail channels where applicable.
• Airtel Thanks app (Android/iOS): Log in with your Airtel landline/broadband account to raise faults, track tickets, change plans, request shifting, and download bills. The app can run basic line/router diagnostics before opening a ticket.
• Social support: X (Twitter) handle @Airtel_Presence for public/DM assistance. Do not post your landline number or personal data publicly; use DMs after they request details.
• Retail stores: Use the Store Locator at https://www.airtel.in/store to find a nearby Airtel store for bill payment, KYC updates, or plan changes. Technical line faults are still best raised via 198 or the app for a docketed response.

Escalation Path If Your Issue Isn’t Resolved

First, lodge the complaint via 198 or the Airtel Thanks app and obtain the docket/SR number. If the issue persists beyond the advised resolution window or you are dissatisfied with the closure, escalate to the Nodal Officer for your circle. The official Nodal Officer contact (phone/e-mail) and working hours are listed per circle at https://www.airtel.in/support under the “Contact Us” or “Escalations” sections.

If you remain unsatisfied after contacting the Nodal Officer, you may escalate to the Appellate Authority for your circle. Appellate contact details and the appeal form are also published on Airtel’s website. Keep your original complaint docket number, interaction dates, and any technician visit details ready; appeals without a valid docket number are typically not accepted.

Tips for Effective Escalations

State the problem clearly (for example, “no dial tone since 10 Sep, DSL light off, SR 1234567890”), the impact (can’t receive OTPs, business line down), and the outcome you need (fault repair, billing waiver for downtime). Attach speed test results or router light status photos via the app if relevant; this helps triage copper vs. fiber issues quickly.

During escalations, request written confirmation of the revised ETA or remedial action by SMS or e-mail. If you receive a closure message without resolution, reopen the ticket immediately via the app or 198 so the chronology remains intact for the Appellate review.

Preparation Checklist and Call Charges

• Have ready: your Airtel landline number with STD code, registered mobile number, recent bill date/amount (for verification), router/ONT model, and current light status (Power/LOS/LAN/Internet/DSL). Note the exact time the fault began and any error messages on your phone or modem.
• At home: keep your router/ONT powered on; if asked, be ready to reboot once. For copper lines, check the phone is connected to the primary socket without splitters and that the phone has power (if cordless).
• Charges: 198 is toll-free from Airtel numbers. IVR self-service on 121 is generally free; speaking to an advisor on 121 has historically been chargeable in some circles (e.g., up to 50 paise per 3 minutes). Check your current plan or https://www.airtel.in for the latest tariffs before calling from mobile to avoid surprises.
• Security: Airtel will never ask for bank OTPs or UPI PINs. Share only your landline number, registered mobile, and address verification if requested. Use official channels listed above; avoid numbers found on unverified directories or search ads.

Common Landline Issues and What to Tell Support

No dial tone or constant line noise suggests a last-mile issue (copper pair fault, loose termination, or fiber cut). Report whether your modem’s DSL/LOS/Internet lights are off or blinking. If you hear cross-connection (voices from another line), say so specifically; it points to jumpering faults at the exchange or distribution point.

For broadband-linked landlines, specify if voice works but internet doesn’t (or vice versa). Mention whether the problem is time-of-day specific, only on outgoing or incoming calls, or isolated to a particular handset. The more precise your first report, the faster the technician can isolate cabinet vs. in-home wiring vs. CPE issues.

When You Might Not Need to Call

Billing copies, plan changes, shifting requests, and add-on purchases can often be completed faster in the Airtel Thanks app than over the phone, with immediate confirmations and fewer authentication steps. The app can also reschedule technician visits and show live ticket status without waiting in a queue.

If you recently changed your plan or relocated, minor service interruptions can occur during backend provisioning. Check the app for planned activity messages; if none are shown and the outage exceeds the advised window, raise a 198 complaint to get a docketed response.