Cleartrip customer care number: the safest, fastest ways to get help

If you’re searching for a Cleartrip customer care number, the most important thing to know is that Cleartrip primarily supports customers through its online Help Center and in‑app support, not through a publicly advertised, always-on phone line. This has been the company’s model for several years to ensure every query is tied to a booking ID and routed to the right specialist.

Because phone numbers posted on third‑party sites are often outdated or fraudulent, your safest path is to start with Cleartrip’s own channels. Below, you’ll find the official links, practical steps, timelines, and escalation options that actually work—plus concrete guidance to avoid scams and speed up resolutions.

Is there an official Cleartrip customer care phone number?

Cleartrip does not prominently publish a universal, 24×7 inbound customer care phone number on its website or app for India or the Middle East. Instead, it uses a ticket-and-callback system: you raise a request through the Help Center or app, and depending on the issue (for example, flight disruption or same-day travel), Cleartrip may offer a scheduled callback from an agent.

This approach is designed to reduce misrouted calls and verify bookings before action is taken. It also creates a written record, which is useful for refunds, airline waivers, and audit trails. If you find a “Cleartrip toll‑free” number on an unofficial blog or social media post, treat it as unverified unless it appears within your logged‑in Cleartrip account or on an official Cleartrip domain.

Official ways to reach Cleartrip support

Use these entry points for authenticated, trackable support. They are hosted on Cleartrip’s own domains and are the first places the company updates during schedule changes, mass disruptions, or policy changes.

• Help Center (India): https://www.cleartrip.com/support — log in, choose your booking, and raise a request; you’ll see expected response times.
• App path (Android/iOS): Profile → Help → Select booking → “Get help” → Choose topic → Submit. For urgent issues, the app may display “Request a callback.”
• Middle East portals: https://www.cleartrip.ae/ (UAE) and https://www.cleartrip.sa/ (Saudi Arabia). Support flows mirror the India site but may show region‑specific options and policies.

When you submit a request, you receive a ticket/reference number on-screen and by email. Keep this ID handy; it’s required for follow‑ups and escalations. For time‑sensitive issues (e.g., flight within 24 hours), include exact departure times, airline PNR, and your reachable phone number so a callback can be prioritized if applicable.

Beware of fake “customer care” numbers

Scammers often publish phone numbers that mimic official support. Typical patterns include asking you to install remote‑access apps, requesting an “OTP verification” unrelated to Cleartrip, or demanding a small “processing fee” to a personal UPI ID or QR code before “releasing a refund.” Cleartrip will never ask you to share your bank PIN, full card details, or to install third‑party remote-control apps.

Only trust contact options shown after you log in to your Cleartrip account or displayed on a cleartrip.com, cleartrip.ae, or cleartrip.sa page. If anyone sends you a number via SMS/WhatsApp claiming to be “Cleartrip,” verify by opening the app or Help Center yourself and checking whether the same number appears there. When in doubt, do not call back; instead, reply via your open Help Center ticket.

When a phone call is still necessary: coordinating with airlines and hotels

For last‑minute flight disruptions or no‑show risk, contacting the airline in parallel can save time. Airlines control seat inventory, schedule change waivers, and same‑day reaccommodation. Use the airline’s official website to locate phone, chat, or WhatsApp options, and reference your airline PNR (shown on your Cleartrip e‑ticket). Many carriers also support changes via their mobile apps once you enter the PNR and last name.

For hotels, call the property directly if you are arriving late or need written confirmation of a no‑penalty late check‑in. Ask the front desk to annotate your reservation and email a note to you. Then attach that note to your Cleartrip ticket so the OTA agent has documentation to negotiate fees or exceptions with the supplier.

Refund timelines and typical processing windows

Refunds involve two stages: the supplier’s approval (airline/hotel) and the payment processor’s settlement. Cleartrip usually initiates the refund within 24–48 hours after the supplier confirms the amount. After that, banks and card networks apply their own settlement times.

Typical credit timelines (subject to your bank): UPI 2–4 business days, net banking 3–5 business days, Indian credit/debit cards 5–7 business days, and international cards 7–15 business days. If you do not see funds after the outer window, ask Cleartrip for the ARN (Acquirer Reference Number) for card refunds; your bank can use the ARN to trace the credit on your account.

Escalation paths if your issue is not resolved

If your ticket has gone beyond the promised response time, reply within the same thread to keep context intact and request escalation. Include your booking ID, ticket number, and a concise timeline (dates and times of each contact). Avoid opening duplicate tickets; they can slow routing.

For consumer protection in India, you can use the National Consumer Helpline if you believe your case meets the criteria (for example, undue delay beyond policy, refusal to process a confirmed refund, or misleading information). National Consumer Helpline: dial 1915 (toll‑free) or WhatsApp +91‑88000‑01915; portal: https://consumerhelpline.gov.in. For airline‑specific grievances unrelated to Cleartrip’s processing, you can also file via the Ministry of Civil Aviation’s AirSewa portal: https://www.airsewa.gov.in. Always attach your Cleartrip ticket ID, airline PNR, and any written confirmations.

What to prepare before contacting support

Having complete, verifiable information dramatically speeds up first‑reply resolution and reduces back‑and‑forth. Gather the items below and paste them into your initial message or have them ready if the app offers a callback.

• Cleartrip booking ID and airline PNR; traveler names exactly as on the ticket; travel dates and sectors.
• A clear description of the request (change, cancel, name correction, GST invoice, duplicate charge), the desired outcome, and the latest acceptable deadline (e.g., “I must depart by 20:30 on 12 Oct 2025”).
• Evidence: airline/hotel emails, schedule‑change notices, medical/court documents where waivers are sought, screenshots of duplicate charges, and your preferred refund method.

If payment failed but your bank shows a debit, include the exact amount, last four digits of the card, payment date/time, and bank reference/UTR number. This allows the payments team to trace the transaction faster and issue a reversal or complete the booking as appropriate.

Background and ownership context (why the process works this way)

Cleartrip was founded in 2006 and has operated across India and the Middle East for over a decade. In 2021, Flipkart (a Walmart‑backed company) acquired a majority stake, and the platform has since integrated deeper with app‑first support, automated reissue flows, and self‑service features. Centralizing support through authenticated web/app channels helps align with airline and hotel audit requirements and reduces fraud.

For customers, the practical takeaway is clear: start in the app or Help Center, keep everything tied to your booking ID, and use callbacks only when offered in‑flow. You’ll get faster, safer resolutions than chasing unverified phone numbers online.