Bajaj Finserv Customer Care Number: A Complete, Practical Guide (India)

The primary number to use and how to verify it

If you need quick help with loans, the EMI Network Card, EMIs, or account-related issues, the most widely advertised customer contact for Bajaj Finserv is the missed-call self-service line: +91 86980 10101 (often shown as 86980 10101). Give a missed call from your registered mobile number, and you will typically receive an automated callback or an SMS with self-service links to check loan details, EMIs, and card information. This channel is designed for common requests such as statement download, EMI schedule, and basic account status.

Phone numbers can change, and product-specific helplines may differ (for example, credit cards co-branded with a partner bank will use the bank’s helpline). Always verify the current helpline on the official website before calling. For the most accurate and up-to-date numbers, use the “Reach Us” page and in-app Help & Support. These official channels reduce the risk of dialing a spoofed number from search ads or social posts.

• Missed-call self-service: +91 86980 10101 (dial from your registered mobile; expect an automated callback/SMS).
• Official support hub: https://www.bajajfinserv.in/reach-us (lists current helplines, forms, and product-wise contact options).
• Customer portal (Experia): https://experia.bajajfinserv.in (24×7 statements, loan details, foreclosure requests, address updates).
• Mobile app: “Bajaj Finserv” on Android and iOS; go to Help & Support to raise tickets, chat, or request callbacks.

What to keep handy before contacting customer care

To speed up verification, have your registered mobile number and at least one of the following: Loan Account Number (LAN), EMI Network Card last 4 digits, Customer ID (if available), PAN, and date of birth. If you’re calling from a number that is not registered on your profile, be prepared for additional verification questions for security. For business or commercial loans, keep your registered email ID and business PAN/GST as well.

For specific requests, carry the relevant details. Examples: for payment-related queries, note the transaction reference (UTR/ARN), amount, date, and the mode (UPI, net banking, card). For foreclosure or part-prepayment, confirm your preferred date of closure and how you will pay (NEFT/IMPS). For KYC or address change, keep soft copies of proof (Aadhaar, PAN, driving licence, passport, utility bill within 60–90 days) to upload via the app or portal after the call.

Common issues resolved via customer care and typical timelines

Most routine requests—duplicate statements, repayment schedules, or interest certificates—are available instantly via Experia or the app. If you request these through customer care, expect near-instant email/SMS delivery after authentication. Foreclosure and part-prepayment quotes are often generated the same day; once payment reflects, No Objection Certificate (NOC) or loan closure confirmation is typically issued within 3–7 working days (timelines can vary by loan type and payment method). If a physical NOC is needed for hypothecation removal (e.g., for vehicle loans), allow additional courier time based on your location.

Payment reversals and charge-related reviews have longer TATs. For example, if an EMI bounce charge is disputed with valid proof of timely payment, reviews may take 3–10 working days. Refunds for duplicate or excess payments usually take 5–10 working days to reflect, depending on banking rails. If your EMI due date change is permitted on your product, the change typically applies from the next cycle. Always ask the agent to confirm the effective date and any applicable fees.

Escalation path and regulatory protection (RBI IOS 2021)

If your issue isn’t resolved in the first attempt, use the documented escalation route. Stage 1: contact customer care via the official helpline, app, or portal and obtain a ticket/reference number. Stage 2: if unresolved or delayed beyond the promised TAT, escalate to the Grievance Redressal Officer/Nodal Officer as listed on the official website. Keep all evidence: ticket IDs, call logs, emails, and screenshots. Stage 3: under the Reserve Bank of India’s Integrated Ombudsman Scheme (RBI IOS, 2021), you may approach the RBI Ombudsman if your complaint remains unresolved for 30 days from the date of first lodging with the NBFC, or if you’re dissatisfied with the resolution.

Use the RBI Complaint Management System for Stage 3: https://cms.rbi.org.in. When filing, attach your correspondence trail and the Bajaj Finserv complaint reference number. As a policy, NBFCs are required to acknowledge complaints within a reasonable time and aim for resolution within defined internal TATs; however, the 30-day window is the key threshold after which you can seek RBI intervention.

• Stage 1: Raise a ticket via the app/portal or call the verified helpline; note the complaint/ticket number and promised TAT.
• Stage 2: Escalate to the Grievance Redressal Officer if no update within the TAT; details are on https://www.bajajfinserv.in/reach-us or the Grievance page.
• Stage 3: After 30 days without satisfactory resolution, file with the RBI Ombudsman at https://cms.rbi.org.in citing your reference number and attaching evidence.

Safety checklist: avoid fraud and protect your information

Fraudsters often post fake “customer care numbers” online or run sponsored ads. Always verify numbers on the official domain bajajfinserv.in or inside the Bajaj Finserv app before dialing. Never share OTPs, CVV, UPI PINs, full card numbers, net-banking passwords, or remote-access codes. Bajaj Finserv representatives will not ask you to install remote desktop apps (AnyDesk, TeamViewer) or to share screen recordings for “KYC” or “refunds.” If someone insists, disconnect immediately.

If you suspect you’ve shared sensitive data or made a fraudulent payment, contact your bank to block the card/UPI immediately, lodge a report at the National Cyber Crime helpline 1930, and submit an online complaint at https://cybercrime.gov.in with transaction details. Preserve all evidence and also update your complaint with Bajaj Finserv using an official channel so they can flag your account and assist as needed.

Operating hours, languages, and when to use which channel

Self-service via Experia and the mobile app operates 24×7 for most functions like statements, EMI schedules, and basic profile updates. Phone support hours can vary by product and city; many lines operate during business hours on working days, with extended evening availability for retail customers. If your need is non-urgent, filing a request through the app often produces faster, trackable outcomes with clear TATs and email confirmations.

For urgent issues like EMI bounce prevention on the due date, use the app or portal to pay instantly and then contact customer care with the payment reference. For complex cases (foreclosure terms, rescheduling requests, or disputed charges), prepare the documentation and request a callback via the app so the case is routed to the correct team. Support is generally available in English and major Indian languages; confirm language options in the IVR menu.

Quick summary you can rely on

The most used, easy-to-remember Bajaj Finserv contact is the missed-call line +91 86980 10101 for automated callbacks and self-service. For everything else—especially product-specific helplines—use the official “Reach Us” page at https://www.bajajfinserv.in/reach-us or the in-app Help & Support. Keep your registered mobile number, LAN, and PAN ready; never share OTPs or remote-access codes; and escalate via the Grievance Redressal Officer if needed, with the RBI Ombudsman available after 30 days through https://cms.rbi.org.in.

Bajaj Finserv as a group emerged from the 2007 demerger of Bajaj Auto to focus on financial services, and its customer-care processes have since evolved around digital self-service backed by regulated grievance redressal. Use the verified channels above to get fast, secure, and documented resolutions.