Aramex Customer Care Number: How to Reach the Right Team Quickly

Aramex is a major global logistics provider founded in 1982 in Amman, Jordan, and listed on the Dubai Financial Market under the ticker ARMX since 2005 (after becoming the first Arab company to list on NASDAQ in 1997). Because Aramex serves dozens of countries and hundreds of cities, customer care is organized locally—meaning the most effective phone number depends on where you are calling from and which shipment you are inquiring about.

This guide explains the fastest ways to find and use the correct Aramex customer care number, what to prepare before you call, and practical tips to resolve deliveries, pickups, customs, COD, and claims efficiently. Where available, verified regional numbers are provided; otherwise, use the official Aramex website’s Help Center to get the number specific to your country and language.

Official Customer Care Numbers (Country-Specific)

Aramex operates national contact centers with local-number formats, operating hours, and IVR menus that can differ by country. Using the official number for your location speeds up authentication (by phone number and shipment/AWB) and routes you to the correct operations station handling your parcel.

The numbers below are widely used primary lines for two of Aramex’s busiest markets. If you are in a different country, or if these lines have changed, use the steps in the next section to retrieve the current number for your location directly from Aramex.

• United Arab Emirates (within UAE): 600 54 0000 — Aramex UAE customer care. Local calling rates apply. Best for shipment tracking, delivery rescheduling, address updates, and COD inquiries.
• Saudi Arabia (KSA): 9200 27447 — Unified Aramex KSA contact center. Local charges apply. Supports Arabic and English routing for tracking, delivery changes, and branch pickup arrangements.

Important: If you are roaming or calling from outside these countries, do not dial the short-code formats above. Instead, visit aramex.com, switch to your destination country, and use the “Help Center” or “Contact Us” page to obtain the correct international format and hours.

How to Find Your Local Aramex Number in 60 Seconds

The official website provides the most reliable, up-to-date phone numbers by country and language. Numbers can change due to telecom policy updates or contact center consolidation, so checking the site avoids dead lines and long holds.

Steps:
1) Go to https://www.aramex.com.
2) Use the country selector (usually at the top right) to choose your country and preferred language.
3) Click Help Center or Contact Us. The page displays the current customer care number(s), service hours, and often a live-chat option. For example, UAE pages are typically under /ae/en and Saudi Arabia under /sa/en, with a Help Center link visible on each locale.

Tip: The Aramex mobile app (iOS and Android) also surfaces the correct call and chat options for your location and allows one-tap calling from the shipment detail screen.

What to Prepare Before You Call

Having the right details ready shortens the call dramatically and helps the agent immediately pull up your case. Most delays happen because the shipment cannot be found or ownership cannot be confirmed.

Prepare the following before dialing customer care:

• Air Waybill (AWB) or shipment number: printed on the label or shared by the merchant/marketplace. If you don’t see an AWB, provide the order ID and merchant name.
• Sender and receiver details: full names, mobile numbers, and complete address (including building, floor/apartment, landmark, and—where applicable—P.O. Box for GCC locations).
• Delivery preferences: alternative contact number, acceptable delivery times, permission to leave with security/reception (if allowed in your area), or request for hold-at-location pickup.
• Payment details for COD: expected amount, cash vs. card-on-delivery preference (availability varies by country), and any invoice or reference shared by the seller.
• Customs information (for international): national ID/Iqama/Emirates ID, tax number (e.g., VAT/TRN), and a copy of the commercial invoice or proof of value if requested by the clearance team.
• For damage/loss claims: photos of packaging and contents, description of the issue, and proof of value (invoice/receipt). File promptly once you notice an issue.

Practical Calling Tips to Cut Wait Times and Resolve Issues

Call during local business hours for the delivery station managing your shipment. Early morning and mid-afternoon on business days typically see shorter queues. If your country’s line offers a callback option, use it—agents will return your call without losing your place in the queue.

Listen carefully to the IVR and choose the option for “existing shipment” or “tracking” if you have an AWB; this usually routes you to the right team faster. If your request is a change of address or delivery window, ask the agent to place a “station instruction” on the shipment and request the new estimated delivery date while you are on the line. Always note the case or reference number given at the end of the call.

Other Ways to Reach Aramex Without Calling

If you prefer not to wait on the phone, Aramex’s Help Center for your country usually provides:
– Live chat (web or in-app), which can handle tracking, rescheduling, and pickup requests.
– A web form to submit a support ticket for non-urgent issues (you’ll receive a case ID by email/SMS).
– Official WhatsApp chat launched from the Help Center link or widget (avoid third-party numbers; only use the WhatsApp entry point on aramex.com for verification).

You can also track shipments from the website by selecting “Track” on the top menu after choosing your country, then entering your AWB/shipment number. For in-person assistance, use the “Locations” or “Find a Branch” tool on aramex.com to see nearby service centers, drop-off points, and working hours before you go.

What Customer Care Can and Cannot Do

Customer care teams can reattempt delivery, arrange branch pickup, update incomplete addresses, add delivery instructions, trigger investigations for delayed or misrouted parcels, open claims for damage/loss upon eligibility, and coordinate customs documentation requests on international shipments. For COD shipments, they can confirm the amount due and available payment methods at delivery in your area.

They generally cannot reroute a shipment to a different country after export, waive government-assessed duties/taxes, change the declared value, or guarantee delivery times for shipments held by customs or subject to adverse events (extreme weather, holidays, or force majeure). For these cases, they will escalate to operations and advise the next update window.

Summary and Next Steps

If you are in the UAE or Saudi Arabia and need immediate assistance, try:
– UAE: 600 54 0000
– KSA: 9200 27447
For all other countries—or to confirm you are dialing the latest number—go to https://www.aramex.com, select your country, and open the Help Center for the official customer care number, operating hours, and chat options.

Have your AWB, contact details, and any customs or COD information ready before you call. Note the case ID provided by the agent and, if needed, follow up through chat or the ticketing tool to keep everything in one thread. Using the local number and the right channel will save time and help Aramex resolve your request as fast as possible.

What carrier is Aramex?

Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering.

What to do if Aramex is not delivered?

If your parcel hasn’t arrived, firstly track your parcel on our website using your label number. This will show you where your parcel is within our network. If you’d like additional information, please complete an online enquiry on our website.

Does Aramex have live chat?

Let’s chat! We’ve recently introduced new ways for you to conveniently track your parcel and chat with our friendly customer service team. You can now contact us via WhatsApp, WeChat, Facebook Messenger and chat to us on our website: aramex.com.au.

What is the number of Aramex in WhatsApp?

Kindly get in touch with us on this WhatsApp number 010 100 3623, then we can assist you with your inquiry.