ABCMouse Customer Care Number: The Definitive Guide to Reaching Support

Is there an official ABCmouse customer care phone number?

As of 2025, ABCmouse does not publish a general inbound customer service phone number for members. Instead, the company directs all support through its online Help Center and in‑app assistance. This approach helps ABCmouse securely verify account ownership, look up subscription details across different payment platforms, and resolve issues with the right internal tools.

ABCMouse is produced by Age of Learning, Inc. (founded in 2007), and the service itself launched in 2010. With millions of families using the platform and subscriptions purchased through multiple channels (ABCmouse.com, Apple App Store, Google Play, and Amazon), the online workflow reduces delays and misrouting. In select cases, support may offer a callback after you open a ticket, but that number is provided directly by ABCmouse in response to your request—not listed publicly.

Official ways to contact ABCmouse Support

The fastest, most reliable way to get help is the ABCmouse Help Center: https://help.abcmouse.com/hc/en-us. From there, use “Submit a request” to open a ticket. If you’re signed in, your account details and subscription type are attached to the case automatically, which speeds up resolution. Typical first responses arrive within 1–2 business days, often sooner during U.S. business hours (Pacific Time).

You can also contact support from within the app. Go to the Grown‑Ups section, tap Settings or Account, then choose Help/Support. This routes your request with device and app version details, which is especially useful for login problems, profile syncing, or playback errors.

• Help Center (submit a ticket): https://help.abcmouse.com/hc/en-us — choose the category that best matches your issue (Billing & Subscription, Account Access, Technical Issues).
• In‑app help: Grown‑Ups section → Settings/Account → Help/Contact Support. Include your case number if you’re following up.
• Website for general access and sign‑in: https://www.abcmouse.com — use the “Sign In” link at top right.

Billing, refunds, and cancellation — the fastest path

If you subscribed directly on ABCmouse.com, sign in at https://www.abcmouse.com, open the Grown‑Ups/Parent Section, and go to My Account or Membership to manage your plan, update payment methods, or cancel. Cancellation stops future renewals immediately; your access typically remains active until the end of the paid period. For refunds, open a Help Center ticket with your order details (see the checklist below) so the team can review eligibility and process times.

If you subscribed through a mobile app store, you must manage billing and cancellations with that store due to their policies. For Apple, see “Manage Subscriptions” at https://support.apple.com/en-us/HT202039 or request a refund at https://reportaproblem.apple.com. Apple Support (U.S.) can be reached at 1‑800‑MY‑APPLE (1‑800‑692‑7753). For Google Play, manage at https://play.google.com/store/account/subscriptions and learn about refunds at https://support.google.com/googleplay. Amazon Appstore subscriptions are managed at https://www.amazon.com/appstoresubscriptions.

If you subscribed through Apple, Google Play, or Amazon

Charges made by the app stores are not visible to ABCmouse’s billing system, so the support team cannot cancel or refund them directly. However, ABCmouse can still help verify your account status, guide you to the correct store page, and document the issue for you to reference with Apple, Google, or Amazon. Always keep proof of purchase and your store receipt number.

Account access and identity verification

For password resets, use the “Forgot password?” link on the ABCmouse sign‑in page at https://www.abcmouse.com. Check the inbox (and spam folder) of the email address used for your subscription. If you no longer have access to that email, open a Help Center ticket and provide the requested ownership details so support can safely update your login.

To protect your account, ABCmouse Support may ask for verifiable information such as the billing ZIP/postal code, last four digits of the card used (never the full card), or a copy of a recent receipt with sensitive details redacted. They will not ask for your full credit card number, full Social Security number, or remote access to your device.

Avoid scams and fake “ABCMouse customer care numbers”

Numerous third‑party websites publish generic toll‑free numbers claiming to be ABCmouse support. Treat these with caution. The official team does not advertise a public customer care phone line. If a site or search result lists a number that asks for upfront fees, “verification deposits,” gift cards, or remote desktop access, disconnect immediately.

• Always start at official domains: abcmouse.com, help.abcmouse.com, and ageoflearning.com. Email replies should come from an @abcmouse.com or @aofl.com address.
• Red flags: aggressive sales pitches; requests for your full card number, CVV, or one‑time passcodes; demands to pay “support fees” via gift cards; or instructions to install remote‑control software.
• If you already called a fake number: contact your bank using the number on the back of your card, report the incident, monitor statements for unauthorized charges, and replace the card if advised. Then open a ticket at https://help.abcmouse.com/hc/en-us with a brief summary so ABCmouse can note your account.

Corporate contact and background

ABCMouse is owned and operated by Age of Learning, Inc. Corporate address (for mail and legal notices): Age of Learning, Inc., 101 North Brand Boulevard, 8th Floor, Glendale, CA 91203, USA. Company site: https://www.ageoflearning.com. Service site: https://www.abcmouse.com. When mailing, include your case number (if available) and “Attn: Support” on the envelope to ensure proper routing.

Since its launch in 2010, ABCmouse has expanded to include thousands of learning activities across reading, math, science, and art, used by families and classrooms throughout the U.S. and beyond. For press or partnership inquiries, use the contact options on ageoflearning.com rather than the support channels, which are dedicated to member account and technical issues.

What to have ready when you contact support

Providing complete, accurate details helps the team resolve your request faster, often without back‑and‑forth. Include the items below in your initial message whenever possible.

If you’re unsure which email address your account uses, list the top two or three possibilities and note where you purchased the subscription (ABCmouse.com, Apple, Google Play, or Amazon). For billing questions, do not send full card numbers—only the last four digits if requested.

• Account email address and the name on the account.
• Where you subscribed (ABCmouse.com, Apple App Store, Google Play, Amazon Appstore) and the approximate signup date (MM/YYYY).
• Order/receipt number and a screenshot of the receipt with sensitive data redacted.
• Billing ZIP/postal code and last 4 digits of the card (if you subscribed on ABCmouse.com).
• Device details for technical issues: platform (iOS/Android/Windows/macOS), OS version, and app version.
• Clear description of the issue, when it started, and steps you’ve tried (e.g., reinstalling, logging out/in).

Bottom line: there is no public ABCmouse customer care phone number. Start at https://help.abcmouse.com/hc/en-us or the in‑app Help, include the details above, and you’ll reach the official team quickly and securely. For Apple‑billed subscriptions, you can also call Apple Support at 1‑800‑692‑7753 to manage charges or refunds tied to your Apple ID.