Zoosk Customer Care Number: The Facts and How to Reach Real Support

If you searched for a “Zoosk customer care number,” here’s the key fact: as of 2025, Zoosk does not offer inbound phone support, and there is no officially published customer care phone number. Zoosk, which launched in 2007 and has served tens of millions of members across 80+ countries and 25 languages, handles customer service through its Help Center, web forms, and in-app support only.

This approach is common among large consumer apps because most account, billing, and safety issues require identity verification and secure, written troubleshooting. Be wary of any third-party site listing a Zoosk phone number—these are frequently imposter lines. The safest path is to use the official links below and communicate directly through Zoosk’s authenticated channels.

Does Zoosk Have a Customer Care Phone Number?

No. Zoosk does not operate a public call center for consumer support, and it does not list a customer service phone number on its site or apps. When you need help, Zoosk directs you to submit a request via the Help Center or use the in-app Contact Us flow. This ensures the support team can verify your account securely and reference logs, payments, and device data tied to your profile.

Beware of “support numbers” you see on search engines, maps, or forums. The U.S. Federal Trade Commission reported consumer losses exceeding $10 billion to fraud in 2023, with imposter tactics a leading category. Unofficial phone numbers can attempt to harvest your card details or one-time passcodes. If you find a phone number claiming to be Zoosk support, assume it is not legitimate and use the official web or in-app options instead.

Official Ways to Contact Zoosk Support

The fastest way to reach Zoosk is through its Help Center. You can browse step-by-step guides, then submit a request tied to your account. Expect an acknowledgment email within minutes and a human reply typically within 1–3 business days (response time can be longer during peak dating periods like weekends and holidays).

• Help Center: https://support.zoosk.com/hc/en-us — search articles on billing, cancellations, safety, technical issues, and account access.
• Submit a Request: https://support.zoosk.com/hc/en-us/requests/new — opens a secure ticket with attachments (screenshots, receipts).
• In-app path (iOS/Android): open Zoosk > Settings (gear icon) > Help Center > Contact Us, then select a topic (Billing, Technical Issue, Safety, Privacy, etc.).
• Password help: use “Forgot password” on the Zoosk login screen, then follow the email/SMS link; do not share login codes with anyone.
• Social media: @Zoosk on X and facebook.com/zoosk are public pages; use them only for general questions. For account-specific help, always use the Help Center or in-app support.

After submitting a ticket, keep the same thread for faster resolution. If you are locked out of the email on your Zoosk account, include an alternate reachable email within your ticket so support knows where to reply.

Billing, Cancellations, and Refunds — Exact Steps

How you cancel and request refunds depends on where you originally subscribed. If you subscribed on the Zoosk website, sign in at zoosk.com, go to Settings > Subscription, and choose Cancel Auto-Renew. You’ll receive an on-screen confirmation. Web refunds (when approved) are processed by Zoosk and can take 3–10 business days to appear, depending on your bank. Typical U.S. prices vary by promotion—commonly around $29.99–$39.99 for one month, with multi-month plans discounted.

If you subscribed via Apple, all billing is handled by Apple. On iPhone/iPad: Settings > [your name] > Subscriptions > Zoosk > Cancel. For refunds, visit Apple’s portal: https://reportaproblem.apple.com. Apple’s policies and timelines apply. If you subscribed via Google Play: open Google Play > profile icon > Payments & subscriptions > Subscriptions > Zoosk > Cancel; for refunds, see https://pay.google.com or the Google Play Help Center. Google’s 48-hour window may apply to some quick-refund cases, but this varies.

Important: uninstalling the app or deleting your profile does not automatically stop auto-renewal. Always cancel the subscription with the same platform you used to buy it (web, Apple, or Google). Your bank statement may show descriptors like “ZSK*Zoosk” or “Zoosk.com”; some card issuers append a generic phone line for merchant lookups—this is not a Zoosk support number.

What Information to Include in Your Ticket

Providing precise details speeds up verification and resolution. For billing or access issues, support will often need enough data to locate your account and the specific transaction, plus the context of the issue (error messages, device info, etc.).

• Zoosk account email and profile link (if known), display name, and approximate signup date.
• Purchase details: date/time, amount and currency (USD/EUR/GBP), platform (Zoosk web, Apple, Google Play), and any order/transaction ID (e.g., Apple/Google receipt ID or last 4 digits of card for web).
• Device/OS/app version: iOS/Android version, Zoosk app version, browser name/version (for web), and your country/time zone.
• Screenshots of errors or receipts (redact full card numbers). For unauthorized charges, include your bank’s posted/settled date and descriptor.
• Security verification: confirm you can receive email or SMS at the contacts on your Zoosk account; note if you lost access to that email/phone.

Never send full card numbers, CVV, or one-time login codes. Zoosk support will not ask for these. Redact sensitive data before attaching files.

Company Details and Addresses (For Formal Correspondence)

Zoosk has been part of Spark Networks SE since 2019. Spark Networks SE headquarters: Kohlfurter Str. 41/43, 10999 Berlin, Germany. Corporate information: https://www.spark.net. These addresses are for legal or corporate correspondence only; they are not customer service entry points and will not accelerate normal support requests.

For privacy and data requests (access, deletion), use the in-app settings and the privacy resources linked from Zoosk’s policies: https://www.zoosk.com/privacy and https://www.zoosk.com/terms. Submitting requests through official forms ensures proper identity verification and audit trails.

Tips to Resolve Issues Faster and Avoid Scams

Use a single ticket thread and reply on top of support’s email so context is preserved. If you open multiple tickets about the same issue, queues can merge and slow things down. Attach clear screenshots (full screen where possible) and copy exact error messages to reduce back-and-forth. Typical human response time is 1–3 business days; if it’s time-sensitive (e.g., duplicate charge), note that in the subject line.

For suspected unauthorized charges, immediately contact your card issuer to secure your account and then file a Zoosk ticket with the transaction details. Enable two-step verification on your email and app store accounts. Do not call phone numbers from search results or “support directory” sites—Zoosk does not publish a customer care number. The official paths are the Help Center, the in-app Contact Us flow, and the app store billing portals listed above.