Zipcar Customer Care Number: How to Reach the Right Help Fast

The primary Zipcar customer care number

The official, 24/7 Zipcar customer care and roadside assistance line in the United States and Canada is 1-866-4ZIPCAR (1-866-494-7227). Save this number in your phone before your first trip. Use it for urgent, time-sensitive issues while you’re on a reservation—such as vehicle access problems, safety concerns, breakdowns, fuel card issues, or if you’re involved in an incident.

When you call from the phone number associated with your Zipcar account, the system can usually find your current or upcoming booking faster. If you’re on an active trip, the agent can see vehicle details (make, model, license plate), reservation times, and location data, which speeds up troubleshooting and helps them dispatch assistance if needed.

When to call versus using in-app or web support

Call 1-866-494-7227 immediately for anything that affects safety, legality, or your ability to start, continue, or end a trip—examples include the car not unlocking, check-engine or low-tire warnings, a flat tire, a collision, the designated parking space being blocked, or a fuel card that won’t authorize.

For non-urgent questions (billing clarifications, plan changes, documentation, account updates), start with the Help Center at https://support.zipcar.com or the Help section in the Zipcar app. The app’s “Help” flow will surface self-service fixes and, if needed, escalate you to chat or a ticket form without waiting on the phone. This is usually the quickest route for issues that don’t require immediate intervention.

Alternative contact channels

The Zipcar Help Center is the most complete self-service resource: https://support.zipcar.com. For non-urgent matters, you can submit a request via the “Submit a request” link in the Help Center, which lets you upload documents and photos and receive a written response you can reference later. This is particularly useful for billing disputes, document verification, and follow-ups after an incident.

Zipcar’s social media accounts (for example, https://twitter.com/Zipcar and https://www.facebook.com/zipcar) can answer general questions, but they are not appropriate for time-critical trip support and cannot process account-specific requests without verification. For any urgent or account-sensitive issue, use the phone number or the in-app Help pathway.

What information to have ready when you call

A short, complete summary helps the agent resolve your issue faster. If you’re on a trip, the system often has your reservation and vehicle details, but being prepared can cut minutes off the call—especially if you’re using a different phone or calling on behalf of another driver on your account.

Gather the following before you dial whenever possible, and share it in the first 30 seconds of the call along with a clear description of the problem and your exact location.

• Your full name and the phone number on your Zipcar account; your reservation number and scheduled start/end times if handy.
• Vehicle details: license plate, make/model, and Zipcar vehicle name shown in your app.
• Precise location: street address, nearest intersection, parking garage name/level/spot number, or GPS coordinates from your phone.
• Photos or notes: visible damage, fuel gauge level, dashboard warnings, parking signage, or anything unusual about the vehicle or space.
• Fuel card details (if the card is not working) and the pump/merchant info, including time, location, and any error message on the terminal.
• In case of an incident: confirm everyone’s safety first, then note time, location, other party details (plate number, insurer), and police report number if available.

Common issues customer care can resolve

Member services can remotely unlock many vehicles, extend your booking if you’re unexpectedly delayed, and coordinate roadside assistance for jump starts, flat tires, or tows. They can also reassign you to an alternative car nearby if the original vehicle is not drivable or can’t be accessed safely.

Outside of urgent operations, support can help with account access problems, verifying documents, clarifying charges and credits, and guiding you through policies such as late returns, tolls, tickets, and parking rules at your home location. If a fee or charge needs review, they’ll typically open a case and follow up in writing via email.

• Locked out or car won’t start: remote access checks, immobilizer resets, or dispatch assistance.
• Flat tire, dead battery, or warning lights: roadside coordination and safety guidance.
• Accidents or damage on arrival: incident intake, repair handling, and next-step instructions.
• Parking blocked or unclear signage: local guidance and return alternatives to avoid tickets/tows.
• Billing and plan questions: itemized trip review, credits, promotions, and membership options.
• Fuel or charging issues: payment card authorization help and location-specific tips.

Practical scenarios and step-by-step response

If you’re in a collision or there’s any risk of injury, call emergency services first (e.g., 911 in the U.S.), then contact Zipcar at 1-866-494-7227 as soon as it’s safe. Document the scene with photos, exchange information with other parties, and follow the agent’s instructions for incident reports. Do not continue driving a vehicle that appears unsafe.

If you arrive and find the car damaged or inaccessible, take clear photos before moving anything and call immediately. In many cases, Zipcar can move you to a nearby vehicle within minutes or arrange a safe alternative. If your drop-off spot is blocked, call before leaving the car anywhere else; the team will note the location, advise on approved alternatives, and prevent avoidable fines or tows.

International and accessibility notes

If you’re traveling internationally and your phone plan charges high rates for calling toll-free North American numbers, use the in-app Help button to initiate contact over data/Wi‑Fi when possible. If you must place a standard voice call, be aware your carrier may bill you for the international leg even to a toll-free destination.

For callers who are deaf, hard of hearing, or have a speech disability in the U.S., you can use Telecommunications Relay Service by dialing 711 to connect to 1-866-494-7227. When using relay or a third-party interpreter, mention this at the start so the agent can pace and confirm details appropriately.

Security and privacy when contacting Zipcar

Only call the number shown in your app or on the official site (https://www.zipcar.com and https://support.zipcar.com). Zipcar will not ask for your account password over the phone or via email. If you’re asked to verify identity, you may be asked for basic details such as your name, billing ZIP/postal code, and the last four digits of a stored card.

Never share full payment card numbers or photos of IDs over social media DMs. For documents, use the secure upload links provided through the Help Center or the in-app request flow so your information is encrypted and tied to your case.

Company background for context

Zipcar was founded in 2000 in Cambridge, Massachusetts, and has operated for over two decades across major North American and European cities. In 2013, the company was acquired by Avis Budget Group, Inc., in a transaction valued at approximately $500 million, bringing additional fleet and operations scale that supports 24/7 member assistance.

Understanding that support infrastructure helps explain why the single, memorable number—1-866-4ZIPCAR (1-866-494-7227)—is the right first step for urgent issues. Whether you need remote access, a vehicle swap, or roadside help, that line routes you to the appropriate team any time of day.