Zerodha customer care no: official helpline, how to reach support fast, and what to expect

Official customer care number and verified support channels

The primary Zerodha customer care phone number is 080 4718 1888. If you are dialing from outside India, use +91 80 4718 1888. The “080” STD code indicates Bengaluru, where Zerodha is headquartered. Standard carrier voice charges apply, and calls may be recorded for quality and regulatory purposes.

Zerodha prioritizes its online support workflow. For most queries, start at support.zerodha.com (self-serve articles and ticketing). Trading is done on Kite (kite.zerodha.com and the mobile apps), and account actions such as fund transfers, reports, and support code generation are on Console (console.zerodha.com). Zerodha does not offer WhatsApp or Telegram support; be cautious of unofficial numbers or payment links.

• Customer care phone: 080 4718 1888 (international: +91 80 4718 1888)
• Support portal and ticketing: https://support.zerodha.com
• Trading platform (Kite): https://kite.zerodha.com
• Back-office (Console): https://console.zerodha.com
• Call & Trade facility: available via IVR from the same helpline; brokerage plus a Call & Trade fee of Rs 50 + GST per executed order applies

When to call vs. when to raise a ticket

Use the phone line for time-sensitive matters such as urgent order placement via Call & Trade, account access issues that block your ability to trade, margin-related emergencies during market hours, or critical demat/pledge issues affecting settlement. Calling can help when a real-time confirmation is required or when instructions need to be executed immediately.

Use the support portal for non-urgent requests like KYC updates, address/nominee changes, segment activation, brokerage and tax queries, P&L statements, or product feedback. Tickets allow you to attach documents, get a written trail, and receive specialized responses from the correct team. In practice, most non-trading issues are resolved faster via tickets because they route directly to the relevant queue.

Response expectations: trade-impacting tickets are typically prioritized during market hours, whereas operational requests may be handled within standard business hours. If you must call, avoid the first and last 30 minutes of equity market hours to reduce queue times.

What to keep ready before you dial

You will be asked to authenticate yourself on the IVR or with the agent. Having the right identifiers ready speeds things up and avoids repeat calls. The key items include your registered mobile number, Client ID (e.g., AB1234), and a time-bound Support Code generated from Console.

Generate your Support Code from Console > Account/Profile > Support code just before calling; it is time-limited for security. If your query relates to a previous case, keep the ticket ID handy. Never disclose your Kite password, 2FA answers, CDSL TPIN, OTPs, or card/bank credentials on a call—agents will not ask for them.

• Registered mobile number and Client ID (login ID as shown on Kite/Console)
• Fresh Support Code from Console (time-bound; generate right before the call)
• Relevant ticket ID from support.zerodha.com (for ongoing cases)
• PAN/Aadhaar details only if specifically needed for KYC verification
• Any exact trade/order IDs, instrument symbols, quantities, and timestamps for trade-related queries
• Do not share: passwords, 2FA answers, CDSL TPIN, OTPs, or payment card details

Hours, IVR flow, charges, and market timings

The helpline IVR will typically prompt for your registered number/Client ID and Support Code before routing you to the correct queue (general support or Call & Trade). Be ready to select the relevant option—doing so shortens handling time and gets you to a specialized desk. Keep your phone on DND-off status while waiting in queue so you do not miss the connection.

General support is available on Indian business days during standard office hours (commonly business hours in IST; check support.zerodha.com for any updates around holidays or exceptional events). Call & Trade operates during market hours for the relevant exchange/segment: for example, NSE/BSE equity regular trading is 9:15–15:30 IST, while MCX commodities can trade into the evening (seasonally up to around 23:30 IST). If you are placing orders by phone, note the Call & Trade fee of Rs 50 + GST per executed order in addition to brokerage (equity delivery brokerage is Rs 0, while intraday and F&O are up to Rs 20 per executed order or 0.03%, whichever is lower).

Practical note: IVR options and hours may evolve. Zerodha posts changes on support.zerodha.com and via in-app notifications on Kite and Console. If you are relying on extended commodity hours or specific segments, verify availability on the day you plan to call.

Addresses, regulatory context, and escalation path

Corporate/registered office: Zerodha Broking Limited, No. 153/154, 4th Cross, Dollars Colony, J. P. Nagar 4th Phase, Bengaluru, Karnataka 560078, India. This is not a walk-in counter for trading support; most service is provided online or by phone. Always bring government ID and account details if you have a scheduled in-person visit.

If a ticket remains unresolved beyond the communicated timeline, reply on the same ticket requesting an escalation. Keep the entire correspondence in one thread to preserve history. For complaints that require regulatory attention, use the exchange/SEBI grievance mechanisms after giving the broker a chance to resolve. The SEBI SCORES portal (https://scores.gov.in) is the official escalation channel; ensure you include your ticket ID, order numbers, and dated screenshots so the regulator has a clear record.

Zerodha publishes monthly complaint disclosures and turnaround metrics on its website as per SEBI requirements. Reviewing these disclosures offers transparency on volumes and closure rates and can help set expectations for complex cases involving third parties (exchanges, depositories, or banks).

Examples: getting routed correctly and resolved on first call

If you need to place or exit a position immediately and cannot access Kite, call 080 4718 1888 and select the Call & Trade option from the IVR. State your Client ID, provide the Support Code, and specify the exact instrument, product type (CNC/MIS/NRML), quantity, and order type (market/limit/SL/SL-M). For example: “Client ID AB1234, exit 250 shares of INFY in MIS at market.” The more precise you are, the faster the execution and confirmation.

For account access issues, generate the Support Code first on Console, then call and say: “Client ID AB1234, I cannot receive OTPs on my registered number ending 1234; request verification and update or alternative 2FA assistance.” If you have already opened a ticket, quote it up front so the agent can pull the case file without repeating diagnostics.

For demat or settlement questions, keep the ISIN, quantity, and the trade date/settlement date ready. If you are querying pledge margins, quote the scrips pledged, haircut as shown on Console, and the timestamp of the pledge request. Precise details allow the desk to reconcile logs with exchange/depository records quickly and close the loop in a single interaction.