Zepto Customer Care Number: The Correct Ways to Reach Support (and Avoid Scams)

Quick answer: Is there an official Zepto customer care number?

Zepto does not publish a general public customer care phone number. The company’s official and fastest support channel is the in-app Help & Support flow inside the Zepto app. If you see phone numbers on third‑party blogs, Google Maps “user updates,” or ads claiming to be a “Zepto customer care number,” treat them as unverified and likely fraudulent.

To contact Zepto safely, start from the official website at https://www.zeptonow.com and use the app’s built‑in support. This keeps your account secure and ensures your request is tied to your order history. As of 2025, Zepto operates across major Indian metros and resolves most order issues directly via chat or ticket within the app rather than over a public phone line.

The best ways to contact Zepto support today

Zepto prioritizes authenticated, in‑app support so agents can see your order details, payment method, and delivery timeline without you sharing sensitive data over an open phone call. This is designed to reduce fraud and speed up resolution, especially for delivery, refund, or replacement questions.

Outside the in‑app flow, Zepto maintains a public web presence and verified social handles, but these are best used for visibility and general questions, not for sharing account or payment information. Always start with the app for anything involving orders, payments, or personal data.

Use the in‑app Help & Support (fastest)

Open the Zepto app, go to your Orders, tap the specific order, and select Help & Support. You’ll see structured issue categories (e.g., missing items, damaged products, late delivery, payment/refund). Pick the one that fits; the app will create a case and open chat with support. Because the chat is linked to your order, you won’t need to re‑type basic details.

For time‑sensitive concerns (e.g., missing items right after delivery), raise the ticket as soon as possible—ideally within the same day—so the team can verify with the delivery timeline and store inventory. In many cases, Zepto either arranges a quick redelivery or issues a refund to your original payment method after verification.

Social channels for visibility (not for account issues)

Zepto’s verified social presence can be helpful for general updates or to nudge attention to an existing ticket ID, but do not share OTPs, card numbers, or UPI details over social DMs. Look for verified “Zepto” profiles with the official checkmark on platforms like X (Twitter) and Instagram; impersonator accounts are common in the quick‑commerce space.

If you post publicly, include only non‑sensitive details such as your in‑app ticket ID and city. Ask the team to follow up via the app’s chat or your registered email. For anything involving money, returns, or addresses, switch back to the app’s Help & Support immediately.

Beware of fake “Zepto customer care” phone numbers

Scammers frequently post phone numbers claiming to be Zepto support. Typical tactics include asking you to install remote‑access apps, requesting UPI “verification” transfers of small amounts like ₹5–₹10, or sending links to fake payment pages. Zepto support will not ask you to send money to “confirm” a refund and will not request your full card/UPI PIN or OTP.

If you encounter a number online, treat it as unverified unless you found it inside the Zepto app or on https://www.zeptonow.com. When in doubt, stop the conversation and return to the app’s Help & Support. Report suspicious listings to the platform where you found them to protect other users.

• Red flags: requests for OTPs, UPI PINs, card CVV, remote‑access apps, or “test” payments; WhatsApp-only numbers; links to non‑Zepto domains; pressure to act immediately.
• Verify before you engage: contact support only from the Zepto app; cross‑check URLs (must be zeptonow.com for official pages); never share OTPs or PINs; refuse remote‑access requests.

Escalation paths in India (when you need more help)

If your issue remains unresolved after using the in‑app flow, look for the Grievance Redressal or escalation option within the app’s Help & Support or the Legal/Policies section on https://www.zeptonow.com. Indian e‑commerce platforms are required to provide a grievance mechanism under applicable consumer protection and IT rules; the in‑app section typically includes the process and expected timelines.

For consumer protection beyond the platform, use official government channels:
– National Consumer Helpline (India): dial 1915 or 1800‑11‑4000 and visit https://consumerhelpline.gov.in to register a complaint.
– Report online payment fraud: dial 1930 and submit a complaint at https://cybercrime.gov.in. Report immediately if you suspect a fraudulent transfer; faster reporting improves recovery chances.

What to expect: refunds, replacements, and timelines

Once Zepto approves a refund, the initiation is typically immediate on their side, but bank posting times vary by method. In India, it commonly takes 2–7 business days for UPI/bank/card refunds to reflect, depending on your bank and the payment network. You should receive a reference or transaction ID in the chat or order timeline—save this in case you need to follow up with your bank.

For incorrect, missing, or damaged items, Zepto usually verifies with delivery logs and may ask for photos or short videos. Resolve such issues quickly by reporting them soon after delivery and keeping the packaging until the case is closed. Perishable items often have tighter reporting windows; submit evidence (clear photos showing product and invoice/label) to speed up replacement or refund decisions.

Prepare these details before you contact support

Having complete, verifiable information ready reduces back‑and‑forth and helps agents resolve your case in one pass. Keep everything tied to the specific order you’re disputing so the support team can cross‑check quickly.

• Your order ID and delivery time window; city/area of delivery.
• Registered phone number and email on the Zepto account.
• Itemized details: product names, quantities, SKUs (if visible), and what’s wrong (e.g., “1 × missing,” “damaged seal,” “wrong variant”).
• Evidence: photos/videos of the item, packaging, shipment label, and the bill in the app.
• Payment proof: mode (UPI/card/wallet/COD), last 4 digits of card (if card), UPI reference (UTR) or bank transaction reference.
• Any previous ticket/case number from the in‑app chat.

Key takeaways and safe links

There is no official public “Zepto customer care number.” Start support from within the Zepto app or via the official website at https://www.zeptonow.com to avoid scams and ensure your issue is linked to your account and orders. Never share OTPs, UPI PINs, or card CVV, and never install remote‑access apps at someone’s request.

For consumer escalation in India, use National Consumer Helpline at 1915 or 1800‑11‑4000 (https://consumerhelpline.gov.in). For cyber or payments fraud, call 1930 and file at https://cybercrime.gov.in immediately. These are government‑run resources designed to protect consumers and act quickly on reported frauds.