Yatra Customer Care Number: How to Reach Official Support Quickly and Safely

When you need help with a booking on Yatra—flight reschedules, hotel amendments, refund status, or emergency assistance—the fastest route is usually their customer care number. However, these numbers can change, are sometimes different for each product (flights vs. hotels vs. holidays), and are often shown only after you log in. To avoid scams and outdated contact details, rely on Yatra’s official channels inside your account or vouchers rather than third-party lists.

This guide explains how to find the verified Yatra customer care number in seconds, what to keep handy before you call, typical hours and charges, and how to escalate a case if needed. You’ll also learn safer alternatives (in-app chat and support tickets) that often resolve issues faster than waiting on hold.

Where to Find the Official Yatra Customer Care Number (Without Risk)

Yatra publishes its current, verified phone lines inside your account dashboard, the mobile app, and on your booking voucher. This protects you from spoofed numbers circulating on search engines or social media. The most reliable place to start is Yatra’s website and app: sign in, open your booking, and tap “Help” or “Need Assistance.” If your itinerary is eligible for phone assistance, the correct number or a “Request a Callback” option will appear.

Bookmark the official site: https://www.yatra.com. If you do not see a phone number immediately, use the “Support,” “Help,” or “Contact Us” sections after logging in. Yatra often routes calls through IVR based on your Booking ID and airline PNR, so having those details ready speeds verification. Avoid dialing phone numbers posted by strangers or unofficial blogs; if in doubt, re-check the number inside your Yatra account before calling.

• In the app: Open Yatra > My Bookings > select the trip > Help/Need Assistance > Contact Us/Call.
• On the web: Go to https://www.yatra.com > sign in > My Bookings > select booking > Help/Support.
• Booking voucher: Open the PDF/email voucher; verified phone options and next steps are typically printed near “Customer Support” or “Need Help.”
• If you see a “Request Callback” button, use it—Yatra will call you from a verified line, reducing the risk of spoofed caller IDs.

Alternatives When Phone Lines Are Busy

During peak seasons (summer break, long weekends, and major festivals), phone queues can be long. Yatra’s in-app chat or support ticket system often yields quicker case assignment because your booking details auto-populate, cutting down on back-and-forth. For flight disruptions or same-day travel, use the option marked “Urgent” or “Traveling Today” if available—these are prioritized.

If your issue is non-urgent (e.g., GST invoice correction, refund follow-up beyond 72 hours, loyalty credits), raise a support request from your booking page and attach relevant documents (ID proof, fare rules, airline waiver screenshots). You’ll receive a case reference number and status updates within your account. This is usually faster than re-explaining on multiple calls, and it creates a traceable paper trail.

What to Keep Handy Before You Call

Having the right information ready reduces verification time and prevents repeat calls. Your airline or rail PNR, Yatra Booking ID, and traveler details are essential for any schedule change, cancellation, or refund query. If a payment failed or was charged twice, capture a screenshot of the bank SMS, UPI reference, or card authorization (showing date, last 4 digits, and amount).

• Essentials: Yatra Booking ID, airline PNR (6 characters), traveler full name as per ID, travel dates, and contact email/phone used for the booking.
• For changes/refunds: Fare rules or waiver info (if the airline issued one), alternate date/time preferences, and your consent for any applicable service fees.
• For payment issues: Bank reference/UTR, last 4 digits of the card, transaction time, and screenshots of debits.
• For GST invoice: GSTIN, registered company name and address, and a copy of your current invoice.

Charges, Timings, and Calling From Outside India

Indian “1860” and many geographic call center numbers are generally reachable only within India and are chargeable at local or STD rates depending on your plan. If you are traveling abroad, use the in-app “Request a Callback” or web chat instead of dialing an Indian access number; this avoids international calling charges and ensures you connect to an official line.

Support availability can differ by product and urgency. Flight disruption assistance typically runs 24×7 for same-day departures, while non-urgent queries (invoice corrections, loyalty, or documentation) may be handled during business hours in India Standard Time (IST, UTC+05:30). If your issue is time-sensitive (e.g., a schedule change within 24 hours), mention it at the start of the call or select the “urgent/traveling today” prompt on the IVR.

How to Verify You’re Speaking With Official Yatra Support

Fraudsters sometimes pose as “support” and ask for UPI transfers, QR scans, or remote access. Legitimate Yatra agents will direct you to complete payments securely within the Yatra app/website (domain yatra.com) or approved payment gateways—they will not ask you to share OTPs for refunds or to pay via personal UPI IDs.

Before sharing any data: confirm that you initiated the contact via the Yatra app/site, check that the agent references your actual booking without asking for unnecessary sensitive information, and ensure any link you open resolves to yatra.com with HTTPS. If you receive an unexpected call claiming to be Yatra, hang up and call back using the number shown in your account or request a callback from inside the app.

Expected Timelines for Common Requests

Airline-led schedule changes: If the airline issues a waiver, Yatra can usually process date changes or refunds after validating the waiver terms. The timeline depends on airline confirmation; once the airline settles the refund to the agency, Yatra typically passes it back to your original payment method. Banks then take additional time (often a few business days) to reflect the credit.

Voluntary cancellations and changes: You will see a breakdown of airline fees and any applicable Yatra service fee before you confirm. For domestic itineraries, approvals are often instant; refunds follow the airline’s settlement cycle. For international tickets and partially used itineraries, expect longer processing due to fare-rule checks and airline audits.

Escalation Paths If Your Issue Isn’t Resolved

If your case stalls, reply to the existing support ticket in your Yatra account and request escalation. Indian e-commerce rules require platforms to publish a Grievance/Nodal Officer’s contact—look for “Grievance Redressal” or “Corporate Information” in the footer of https://www.yatra.com. Provide your Booking ID, a concise timeline, and any airline correspondence so an escalations team can assess waivers or exceptions.

For consumer assistance in India, you can also contact the National Consumer Helpline at 1915 or file online at https://consumerhelpline.gov.in with your case notes and evidence. For airline-related grievances (denied boarding, cancellations, refunds) that hinge on airline policy, you may raise a ticket with the Ministry of Civil Aviation’s AirSewa portal at https://airsewa.gov.in after you have engaged both the airline and Yatra.

Pro Tips From a Travel Operations Perspective

Find and save the official number from inside your booking as soon as you purchase—label it “Yatra Support (Verified)” in your contacts. If you are traveling internationally, plan to use in-app callbacks or web chat, since many India-specific lines are not reachable from abroad. Calling during off-peak hours in IST generally shortens wait times.

When an airline announces a schedule change, check your Yatra account within minutes; many changes are self-service eligible, letting you rebook or refund without waiting on hold. Always compare the change/cancel fee shown against the airline’s published waiver, and take screenshots of fare rules before confirming any adjustment.

Bottom Line

The most accurate Yatra customer care number for your booking is the one displayed inside the Yatra app/website and on your voucher. Use those official touchpoints, prefer in-app callbacks over dialing unverified numbers, and keep key details (Booking ID, PNR, payment reference) ready. For unresolved cases, escalate via the Grievance channel on yatra.com and, if necessary, approach the National Consumer Helpline at 1915 or AirSewa at https://airsewa.gov.in with a complete record of your interactions.