WWE Customer Care: Complete, Practical Guide (2025)

Whether you’re buying a replica title from WWE Shop, streaming a Premium Live Event, or resolving a ticketing issue on show day, the fastest path to a solution is knowing which team handles what. WWE customer care spans three main areas: merchandise (WWE Shop, powered by Fanatics), streaming (Peacock in the U.S.; WWE Network internationally), and live events (venues and ticketing partners such as Ticketmaster). Each has its own tools, policies, and escalation paths.

This guide consolidates the official portals, typical timelines, what information to prepare, and how to escalate if something goes wrong. All links and details are current to 2025, but always double-check policy pages for updates before you act.

How WWE Customer Care Is Structured

Merchandise support for shop.wwe.com is operated by Fanatics Commerce. That means order status, returns, exchanges, sizing, and damaged goods are handled via Fanatics tools and policies. You’ll interact with Fanatics chat, email forms, and order portals rather than a WWE-operated inbox. Returns generally require an RMA (Return Merchandise Authorization) and a scannable return label generated through your order history page.

Streaming support depends on your country. In the United States, WWE content streams on Peacock. Peacock handles billing, playback, device activation, parental controls, captions, and accessibility requests for U.S.-based viewers. Outside the U.S., the standalone WWE Network app/site remains in use in many regions; in those cases, WWE’s streaming support and your local app store subscription tools apply. If you travel, your access and catalog may change due to regional rights.

WWE Shop (Merchandise) Support

WWE Shop is located at https://shop.wwe.com and is fulfilled by Fanatics. Standard processing times are typically 1–2 business days, with total delivery windows of 3–7 business days for U.S. standard shipping and 7–21 business days for international economy shipping, depending on customs. Expedited options (2‑Day, Next‑Day) are usually available at checkout for an added fee and ship on business days only.

As of 2025, Fanatics commonly offers hassle-free returns on most new, unworn items, but customized or final-sale items (e.g., personalized jerseys, some clearance) are not returnable. Start returns from your order history on shop.wwe.com; you’ll receive a prepaid label where available, and refunds typically post 5–10 business days after the warehouse scans your return. If an item arrives damaged or the wrong size, contact support within 14 days of delivery with photos of the issue and the packing slip for fastest resolution.

Streaming: Peacock (U.S.) and WWE Network (International)

In the U.S., WWE’s Premium Live Events and library stream on Peacock. As of 2025, Peacock Premium (ad‑supported) starts at $7.99/month and Premium Plus (limited ads, includes downloads on supported devices) at $13.99/month; prices can change, so confirm current rates at peacocktv.com. Billing issues (double charges, plan changes, payment method updates) are handled through your Peacock account settings or your app store if you subscribed via Apple/Google.

For playback issues, start with device restarts, app updates, switching to a wired connection, and ensuring a stable bandwidth of at least 8–10 Mbps per stream (25 Mbps recommended for 4K where available). If you receive error codes, capture a screenshot and note the device model, OS version, app version, and timestamp. Internationally, if you use the WWE Network app/site, support options and billing tools live in the app’s Help/Settings area; your regional provider may manage subscriptions through your local app store or credit card.

Live Event Tickets and On‑Site Assistance

Most WWE events in North America sell via Ticketmaster, while some international cards use local ticketing partners. For name changes, seat upgrades, ADA seating, or digital ticket access (SafeTix), use your ticket provider’s account portal. Refund and exchange policies are dictated by the ticketing partner and the venue. As a rule of thumb: canceled events trigger automatic refunds to the original payment method; rescheduled events usually keep tickets valid for the new date, with refunds available on request before a posted deadline.

On event day, venue guest services handle bag policies, accessibility escorts, sensory kits, first aid, and lost-and-found. Most arenas enforce clear bag rules (e.g., clear plastic bags up to 12″ x 6″ x 12″), but always confirm with the venue’s website a day in advance. Plan to arrive 30–45 minutes early for mobile ticket scanning and security. If your SafeTix QR refreshes, that’s expected behavior—keep your phone charged and your ticketing app open at the gate.

Data Privacy, Account Security, and Scam Awareness

If you need to access or delete personal data, use the privacy portals of the specific service that holds your information. For WWE websites and community sign‑ups, review WWE’s privacy policy and rights request instructions at https://www.wwe.com/page/privacy-policy. For WWE Shop orders, Fanatics manages data and privacy at https://www.fanaticsinc.com/privacy-policy. For Peacock subscribers, see https://www.peacocktv.com/privacy.

Be wary of scam accounts promising free belts or tickets in exchange for payment apps or gift cards. Official WWE Shop promotions originate from shop.wwe.com or emails from a fanatics.com or wwe.com domain. Ticket sales should route through recognized ticketing partners (e.g., Ticketmaster.com) or the venue’s official site. If you’re unsure, navigate directly to the site rather than clicking links in messages.

Escalation Paths and Response Time Expectations

For WWE Shop, chat support is typically the fastest first step, followed by email/web forms if you need to upload documents or photos. If an order goes 5 business days without movement (no carrier scan), ask for a replacement or investigation. For damaged or mis‑shipped items, request a prepaid return label and a replacement dispatch once the return is scanned.

For streaming, if a live broadcast issue impacts a large audience, providers often post real‑time updates on their status or help pages. Document your troubleshooting steps and timestamps; if playback fails across multiple devices and networks, request a credit or courtesy extension through the provider’s support form. For tickets, unresolved issues after contacting Ticketmaster or the venue can be escalated with written documentation (order numbers, screenshots). For billing disputes, contact your bank within their dispute window (often 60 days from the statement date in the U.S.).

Official Support Portals and Reference Links

• WWE Shop orders, returns, and sizing: https://shop.wwe.com (Help/Customer Service link in footer; order lookup via your account)
• Peacock (U.S. streaming) help center and account/billing: https://www.peacocktv.com/help and https://www.peacocktv.com/account
• WWE Network (international) info and regional availability: https://www.wwe.com/wwenetwork (Help within app/site)
• Ticketing (most North American events): https://help.ticketmaster.com and your Ticketmaster account for SafeTix/mobile entry
• Venue policies (bags, ADA, prohibited items): check your event page on the arena/stadium’s official website
• WWE privacy policy and data rights: https://www.wwe.com/page/privacy-policy
• WWE corporate HQ (correspondence only, no returns): 677 Washington Blvd, Stamford, CT 06901, USA

What to Have Ready Before Contacting Support

• WWE Shop: order number, photos of defects/damage (box + item), SKU/size, delivery date, and the email used at checkout.
• Streaming: device model, OS/app version, connection type and speed test result (Mbps), error code, time/date, and your subscription method (direct vs. app store).
• Tickets: ticketing provider, order number, section/row/seat, account email, payment method last 4 digits, and any venue communications.
• Identity/privacy requests: full name, country/state, the specific service (WWE site, WWE Shop/Fanatics, or Peacock), and proof of account ownership per the provider’s instructions.

Expert Tips to Resolve Issues Faster

For merchandise, initiate returns or replacements through the self‑service portal first; it generates labels and case IDs instantly. If you bought as a guest, use the order confirmation email to access your order detail page. For international returns, ask support about a local drop‑off option to reduce transit time and customs delays.

For streaming, hardwire your device via Ethernet when possible during live events, disable VPN/proxy, and close other high‑bandwidth apps. On mobile, switch from cellular to a reliable Wi‑Fi network and clear the app cache. If a specific device consistently fails while others work, reinstall the app and relink your account, then contact support with that outcome documented.

Final Notes and Limitations

Do not mail product returns or fan items to WWE corporate headquarters—returns are processed only through the WWE Shop/Fanatics system after you generate the proper label. Autograph requests sent to corporate addresses are typically not processed and may not be returned.

Policies, prices, and partners can change (for example, the U.S. migration to Peacock occurred in 2021, and pricing adjustments have occurred since). Always verify the latest details on the official portals listed above before you purchase, travel, or ship an item back.

How do I contact WWE customer service?

Please call Customer Service at 1-866-993-7467 or email [email protected]. Outside of the U.S. & Canada: 1-719-948-5701.

What is a WWE number?

To place an order, or, for customer service inquiries, please call: U.S. & Canada: 1-866-WWE-SHOP (1-866-993-7467) International: 1-484-577-8770.

How to get into contact with WWE?

General Contacts
Reporters requesting talent interviews, photographs or artwork, should send the request to [email protected] with clear identification of the media outlet for whom they work. Fan Services: For inquiries regarding tickets or a recent experience at a WWE live event, please email [email protected].

Does WWE respond to emails?

Our Superstars love to hear from you! Please be aware, however, that they’re very busy and often don’t get a chance to respond personally. To make it easier to route and share your feedback, please include the following in your email: Superstar Name.