WSJ Customer Care: The Complete, Practical Guide

How to reach WSJ Customer Care quickly

If you need help with a Wall Street Journal subscription, the fastest channels are phone and the online Customer Center. In the U.S., the main customer service line is 1-800-JOURNAL (1-800-568-7625). You can also manage almost everything online at https://customercenter.wsj.com using the email address tied to your subscription. If your subscription was purchased through Apple or Google, you’ll need to make changes in your App Store or Google Play account.

For mail or corporate correspondence (not for day-to-day subscriber requests), Dow Jones & Company, publisher of The Wall Street Journal, is located at 1211 Avenue of the Americas, New York, NY 10036, USA. General information and help pages are at https://www.wsj.com/help, and corporate policies are published at https://www.dowjones.com.

• Phone (U.S.): 1-800-JOURNAL (1-800-568-7625)
• Online account management: https://customercenter.wsj.com
• Help/FAQs: https://www.wsj.com/help
• Headquarters (mailing/corporate): 1211 Avenue of the Americas, New York, NY 10036, USA

Managing your subscription in the WSJ Customer Center

The WSJ Customer Center is the hub for subscription changes, receipts, delivery holds, and account security. Sign in at https://customercenter.wsj.com with the email on your account. If you use single sign-on at your company or university, you may be redirected to your institution’s login; once you’re in, look for Subscription or Account sections to proceed.

Most common tasks appear under labels such as Manage Subscription, Billing, Delivery, and Security. You can update your payment method, download past invoices, change your delivery address, or schedule a vacation hold. Address changes and delivery holds for print subscriptions typically need advance notice; build in 1–3 business days for carrier routing updates in many U.S. markets.

• Change plan: upgrade/downgrade between Digital, Print + Digital, or bundle options if available in your area.
• Billing tools: update card/PayPal, view next charge date, download itemized receipts for expense reports.
• Delivery controls (print): report a missed paper, request a credit, set a vacation stop, or change delivery address.
• Security: reset password, review active sessions, and update two-step verification preferences.

Billing, renewals, and promotional pricing

WSJ offers introductory promotions that automatically roll to the standard rate at the end of the promo term unless you change or cancel beforehand. The standard monthly rate for digital access varies by market and offer. You will see your exact “Next bill date” and “Next charge amount” inside the Customer Center; check this figure before the renewal to avoid surprises. If your subscription started via Apple or Google, the renewal and price will be shown in your App Store or Google Play settings rather than the WSJ Customer Center.

Upgrades (for example, adding print to an existing digital plan) generally take effect promptly, with any price difference reflected on the next statement; downgrades or cancellations typically continue through the end of the current billing period. For print subscriptions, credits or prorated adjustments may be applied when you suspend delivery for travel or report persistent service issues. Because terms can change, consult the current consumer terms at https://www.dowjones.com/terms-of-sale/ and keep a PDF of your renewal notice or invoice for reference.

For employer- or university-funded access, billing is handled by the sponsoring organization. If you see a prompt to enter payment for a previously sponsored account, it usually means your sponsorship period ended; contact your employer’s benefits/admin team or your campus library to confirm whether the program is still active before adding personal payment details.

Print delivery support and vacation holds

For home delivery subscribers, most service fixes can be requested online. In the Customer Center, use Report a delivery problem to request a credit when the paper is missing or late, or to ask for a same-day re-delivery where available. If the online option doesn’t offer a re-delivery (it depends on your route and time of day), call 1-800-JOURNAL to request assistance and ensure a credit is logged on your account.

Vacation holds can be scheduled with start and end dates. In many areas, you can choose to: a) suspend and extend your term so you don’t pay for days you don’t receive, or b) continue billing and receive a package of held papers after you return (availability varies by carrier and region). Set holds at least 1–2 business days before you leave to ensure the stop reaches your local delivery contractor, and confirm the resume date in your Customer Center after you’re back.

If you move, enter your new service address in advance and select a start date. Cross-market moves (for example, moving between states) may require reassigning your delivery route; allow several business days for the first paper to arrive at the new address. Keep your old digital login; only the delivery address changes.

Digital access, apps, and sign-in issues

Your WSJ login works across web, iOS, and Android. If you can sign in on the web but not in the app, confirm your subscription status in the Customer Center and then log out and back in to the app using the same email. If the app shows you as a guest or keeps hitting a paywall, toggle off private browsing, clear the app cache (Android) or reinstall the app (iOS/Android), and verify the device is set to the correct time zone—time drift can break session tokens.

Browser access works best on current versions of Chrome, Safari, Firefox, and Edge. If you see “too many sign-ins,” open the Customer Center and review active sessions; sign out of old devices and change your password. For two-step verification codes that never arrive, check spam, ensure your email domain allows noreply and verification messages from Dow Jones/WSJ senders, and consider adding an alternate verification method if offered in the Security section.

If you bought your subscription in-app on an iPhone or iPad, Apple manages billing and cancellations; open Settings > Apple ID > Subscriptions to view or cancel. For Android in-app purchases, open Google Play > Payments & subscriptions. WSJ Customer Care can help with access questions either way, but only Apple/Google can process in-app billing changes and refunds.

Student, educator, and enterprise access

Many universities sponsor WSJ access for students, faculty, and staff. If your school participates, you’ll generally activate with your campus email and an initial account setup step. Start at your library’s database page or at the official education portal: https://education.wsj.com, which provides institution-specific activation instructions. If you already have a paid personal subscription and later gain sponsored access, contact Customer Care to coordinate so you don’t pay twice.

Employers often provide enterprise access through Dow Jones licensing. If your company offers it, you’ll typically log in with your work email, sometimes via single sign-on (SSO). For issues like offboarding or transferring an account to personal billing, your company’s program administrator needs to release the license. WSJ can convert many work-linked accounts to consumer billing upon request once the enterprise license is removed.

WSJ+ benefits (events, partner offers, and experiences) are included with many subscription tiers at no extra cost. Check eligibility and the latest offers at https://wsjplus.com after you sign in. If benefits are missing from an account that should include WSJ+, ask Customer Care to verify your plan code and entitlements.

Privacy, data requests, and resolving complex issues

For privacy rights requests (access, correction, deletion) and regional rights such as GDPR/CPRA, see the Dow Jones Privacy Notice at https://www.dowjones.com/privacy-notice/ and follow the instructions in the “Your Privacy Rights” section. You can also reach customer support first; they may be able to resolve common data issues like updating a misspelled name or changing a primary email without a formal privacy request.

When a problem requires escalation—such as repeated delivery failures, duplicate charges, or a stuck account migration—document dates, order numbers, delivery credits, and screenshots of renewal notices. Call 1-800-JOURNAL and ask for a supervisor if the issue spans multiple billing cycles or if credits aren’t posting. After resolution, check the Next bill date/amount in the Customer Center and keep a case number for your records.

If you need a paper trail, use the Customer Center to download invoices and capture your subscription snapshot before and after changes. For charge disputes on a card, resolve directly with WSJ Customer Care first; card network disputes can take weeks and may interrupt access while the case is pending.