WorldRemit customer care number: how to reach the right team quickly

If you’re looking for the WorldRemit customer care number, the most reliable way to get the correct phone number for your location is via the official Help Centre. WorldRemit publishes regional phone lines and hours that vary by country and language, and these details change from time to time. Using the official directory ensures you don’t waste time calling an outdated or incorrect line.

Go to the WorldRemit Help Centre at https://www.worldremit.com/en/help, then choose “Contact us.” Select your sending country (for example, United States, United Kingdom, Canada, Australia, etc.) to reveal the customer care number(s) and operating hours specific to your region. If you’re already signed in on the app, you can also access support options from Profile > Help & Support to see phone, chat, and email options tailored to your account.

Fastest ways to find your customer care number

On desktop or mobile web: open https://www.worldremit.com/en/help/contact-us, pick your sending country, and note the listed phone number and hours. WorldRemit typically lists at least one local or toll‑free option where available. If you don’t see a phone number for your country, use live chat or the web contact form shown on the same page—those routes go straight to the same support teams.

In the app (iOS/Android): log in, tap your profile icon, then tap Help & Support. You’ll see region‑specific “Call us,” “Chat,” and “Email” options. The “Call us” tile reveals the correct customer care number for your country, and the dialer can place the call directly. This is the fastest way to avoid outdated numbers found on third‑party sites.

Official support channels and when to use each

Phone support is best for time‑sensitive issues such as a transfer that is stuck during payout, a suspected fraud attempt, or verification holds that require a quick document check. When you call, agents can validate your identity and view the real‑time status of your transfer, often resolving practical issues in a single interaction.

Live chat (via the app or Help Centre) is available for most account, transfer, and verification questions and is often the quickest queue outside local phone hours. The Help Centre itself provides corridor‑specific information on fees, payout partners, and delivery times. Use the web contact form for non‑urgent cases where you can wait for an email reply, such as document submissions or feedback.

• Phone: Get your country’s customer care number at https://www.worldremit.com/en/help/contact-us (select your sending country).
• In‑app chat: Open the WorldRemit app > Profile > Help & Support > Chat. Ideal for quick status checks and guidance.
• Help Centre: Browse articles and corridor details at https://www.worldremit.com/en/help; many issues are resolved without waiting.
• Web contact form/email: Submit a ticket from the Help Centre when you need to attach documents or don’t require immediate interaction.

What to have ready before you call

Having the right information at hand will speed up security checks and help the agent solve your issue on the spot. Share only what the agent requests after they verify your identity; do not disclose your password or two‑factor authentication codes to anyone.

• Your registered details: full name, date of birth, and the email/phone number on your WorldRemit account.
• Transaction reference: the WR reference from your receipt or app (e.g., “WR-12345678”) and the send/receive country pair.
• Payment method: last 4 digits of the card used, or the bank account you paid from, plus the exact amount and currency sent.
• Receiver details: their full name as entered, mobile money wallet or bank account info (last digits), and pickup location if cash collection.
• Verification documents: a photo ID (passport, national ID, or driving licence), and—if requested—proof of address or source of funds.
• Technical info for app/web issues: your device model, app version, browser, error code/message, and approximate time of the error.

Common issues customer care can resolve

Verification and account reviews: If your transfer is “on hold” or “awaiting verification,” support can confirm what documents are needed and how to upload them. For most senders, a clear photo ID resolves basic checks; enhanced due diligence may require proof of address or source of funds depending on corridor and amount.

Transfer status and delivery: Agents can see whether a transfer has reached the payout partner (bank, mobile money, or cash pickup) and provide realistic delivery windows. For example, cash pickup and mobile money deliveries are often near‑instant once approved, while bank transfers commonly settle within 0–2 business days domestically, and 1–3 business days cross‑border—depending on the receiving bank’s cut‑off times and local holidays.

Refunds, cancellations, and changes

If a transfer hasn’t been paid out, you can usually cancel it in the app for an immediate reversal. If you need help, phone or chat support can cancel and trigger a refund. Card refunds typically appear within 2–5 business days; bank refunds may take 3–7 business days, subject to your bank’s processing times.

If details are incorrect (for example, a misspelled receiver name on a cash pickup), agents can advise whether a correction is possible or whether the transfer must be canceled and resent. Compliance rules in certain corridors prevent changes after submission, so prompt contact improves your chances of an in‑place correction.

Fees, exchange rates, and limits—what support can share

WorldRemit’s total cost combines a transfer fee plus an exchange‑rate margin relative to the mid‑market rate. Exact pricing depends on the corridor, payout method, and payment method. In practice, you will often see a small fixed fee (e.g., under $5/£5/EUR 5) and an FX margin that can vary by corridor—support can confirm the precise fee and the guaranteed rate you locked in at the time you created the transfer.

Sending limits depend on your verification level and local regulations. Without full verification, per‑transfer and daily limits can be relatively low; after identity checks, limits increase and differ for card, bank, cash pickup, and mobile money. If you anticipate large or recurring transfers, ask support to outline the documentation needed to raise your limits in your specific send/receive corridor.

Security and fraud: contacting the right team immediately

If you suspect fraud, an account takeover, or a transfer made without your consent, call your regional customer care number immediately from the Help Centre contact page and use in‑app chat if you cannot reach the phone line quickly. Ask the agent to secure your account and place an urgent hold on any pending transfers. Then change your password and enable multi‑factor authentication.

WorldRemit staff will never ask for your password or any two‑factor authentication code. If you shared card or banking details with a fraudster, also contact your bank/card issuer to block the card and dispute unauthorized payments. Keep your WorldRemit case ID for law‑enforcement reports in your jurisdiction.

Escalations and formal complaints

For complex cases, ask the agent for a case ID and an estimated resolution time. If your issue remains unresolved, request an escalation to a senior agent or supervisor and follow up using the same case ID via phone or chat to avoid duplicate investigations.

If you’re in a regulated market like the UK or the EU and your complaint is not resolved within the timeline stated by WorldRemit (commonly up to 8 weeks in the UK), you may be able to escalate to the appropriate alternative dispute resolution body (for example, the UK Financial Ombudsman Service). Check the “Complaints” or “Terms & Conditions” section of the Help Centre for the exact process applicable to your country.

Quick reference: official links and how to avoid outdated numbers

Customer care number directory (choose your sending country): https://www.worldremit.com/en/help/contact-us. General Help Centre: https://www.worldremit.com/en/help. Only use numbers and instructions provided on these pages or inside the app; avoid third‑party directories that may list old or incorrect phone lines.

If you cannot access the app or site, try another network connection or device, or search “WorldRemit Help Centre” in your browser and verify the URL is on worldremit.com before dialing any number. This simple check prevents misdials to impersonators and gets you to the correct customer care number for your region.

Can WorldRemit refund money?

Refunds are usually processed within 7 working days. Unfortunately we will be unable to chase the refund for you before the 7-day period is up, so please be patient whilst the money is returned to you.

Is WorldRemit customer service 24/7?

At WorldRemit, our customer service teams are available 24/7.

Why have I not received money from WorldRemit?

Log in to the ‘My transfers’ section of your account to check the status of your transfer. You might also check your contact details to make sure you receive future notifications. For help with how your recipient is going to collect or receive the money, check the country and services options.

Is there WorldRemit in the USA?

Send money from the United States using the new WorldRemit money transfer app. There’s even more exciting features coming soon.