Woodforest Customer Care Number: How to Reach the Right Team Fast

The official Woodforest customer care number (and how to verify it)

For most consumer banking questions, the primary Woodforest National Bank customer care line that is commonly published is 1-877-968-7962. Because phone numbers can change and fraudsters spoof bank lines, always cross-check this number on Woodforest’s official website or on your bank-issued materials before you call.

The most reliable sources for the current, official number are Woodforest’s Contact page on woodforest.com, the back of your debit/ATM card, your account statement, or the contact section inside Woodforest Online Banking and the Woodforest Mobile Banking app. If a number you find online cannot be verified through one of these sources, do not use it.

• Debit/ATM card: Flip the card and use the phone number printed on the back.
• Website: Go to https://www.woodforest.com and navigate to Contact or Support from the footer.
• Mobile app: Open the Woodforest Mobile Banking app, tap Menu → Contact Us for authenticated contact options.
• Account statements: The customer service number is printed on monthly statements (paper and eStatements).

Hours, response times, and best times to call

General customer care is typically available during extended banking hours on weekdays and Saturdays, with limited or specialized coverage on Sundays and federal holidays; card-related assistance is usually supported 24/7 for lost/stolen, fraud holds, and travel notices. Because hours can vary by line and by season, confirm current hours on the Contact page before you dial.

Woodforest serves customers through more than 700 branches across 17 states, many located inside Walmart stores with extended in-person hours. Call volumes spike around paydays (Fridays), month-end, and federal benefit deposit dates. For shorter waits, try calling midweek (Tuesday–Thursday) and mid-morning or mid-afternoon Central Time. If you can’t wait on hold, use the “request a call back” option if offered through the IVR or app, or send a secure message from Online Banking.

What customer care can do for you

Customer care can help with debit card issues (lost/stolen, PIN resets, travel notices), online banking access (password resets, device verification), transaction research, ACH/direct deposit status, Zelle and bill pay troubleshooting, stop payments, check orders, fee reviews, and account opening questions. For time-sensitive card problems (declines, suspected fraud, or merchant reversals), calling immediately improves the odds of resolving the issue before settlement.

If you are setting up payroll or benefits, you will need your account number and Woodforest’s routing number. Woodforest National Bank’s commonly used ABA routing number is 113008465. Verify the routing number printed on your checks or inside Online Banking in case your account requires a different number for wires or certain states. For international wires, ask customer care for current instructions; many U.S. community banks use a correspondent (intermediary) bank and do not publish a SWIFT/BIC for consumer incoming international transfers.

Prepare before you dial

Having the right details in front of you speeds verification and cuts your call time by several minutes. It also reduces the chance you’ll need a call-back because an agent can complete your request in one session.

• Full name as it appears on the account and your last four digits of SSN or TIN.
• Your Woodforest account number(s) and the last 4 digits of any affected debit card.
• Recent transaction details (date, amount, merchant) if you’re disputing or researching activity.
• Contactable phone number and email on file; update them if they’ve changed.
• One-time passcode access: keep your phone handy for SMS/voice codes during identity verification.
• Travel dates and destinations if placing a travel notice on your card.
• Employer/benefits payer details if confirming or tracing a direct deposit or ACH (trace ID if available).
• Checkbook or an image of a voided check for routing/account verification (routing often 113008465).

If you prefer not to call

Secure messaging through Woodforest Online Banking or the Woodforest Mobile Banking app is a practical alternative for non-urgent issues. Messages sent while you are logged in are associated with your profile, which can reduce the number of verification questions and create a written record of the conversation. You can attach screenshots of transactions, which helps agents resolve disputes and bill pay questions efficiently.

In-branch support is available at Woodforest locations, many inside Walmart stores with extended hours compared to traditional banks. Use the branch locator at woodforest.com to find the nearest office, confirm today’s hours, and check whether services like instant debit card replacement are offered onsite. Bring a government-issued photo ID (driver’s license or passport) and your debit card for faster service.

Escalations and formal correspondence

If your issue isn’t resolved on the first contact, ask for a case or ticket number and request an escalation to a supervisor or a specialized team (e.g., Debit Card Fraud, Online Banking, ACH/Wires). Note the date, agent’s first name or ID, and summary of commitments (credits, timelines, next steps). For disputes, ask when provisional credit may post and what documentation is required under Regulation E (electronic transfers) or card network rules.

For written correspondence or records requests, address mail to Woodforest National Bank, 1330 Lake Robbins Dr, The Woodlands, TX 77380. Use certified mail for time-sensitive disputes, and include your contact information and case number. Do not include full SSN or full card numbers in unencrypted email; use secure messaging or registered mail if sensitive information is required.

Security checklist for phone support

Woodforest representatives will not ask for your full debit card PIN, full online banking password, or full SSN. They may ask for partial information and will often send a one-time code to a phone or email already on file. If you receive an unexpected call claiming to be from the bank, hang up and dial the official number you verified from your card or woodforest.com to avoid caller ID spoofing.

Never share one-time passcodes with anyone who contacts you. If you suspect your account is compromised, change your online banking password immediately, review recent activity, and contact customer care to lock or replace your card.

Quick reference

Primary customer care (verify before calling): 1-877-968-7962. Website: https://www.woodforest.com (use Contact/Support for hours and secure options). Common routing number: 113008465 (verify on your checks or inside Online Banking for your specific account type and location). For any number you find online, verify it on woodforest.com or on the back of your debit card before you call.