Winnebago Customer Care: Complete, Practical Guide for Owners

How to Reach Winnebago Customer Care (U.S. and Canada)

For product support, warranty questions, parts guidance, and general owner assistance, start with Winnebago Customer Care/Owner Relations. Main portal: https://www.winnebago.com/owners. Corporate headquarters: Winnebago Industries, Inc., 605 W. Crystal Lake Road, Forest City, IA 50436. Main switchboard: 641-585-3535 (Central Time). Online contact forms route tickets to the right team (Customer Care, Parts, or Factory Service) and are the fastest way to get a case number during peak season.

The customer care phone line commonly published for owners is 800-537-1885 (Mon–Fri, standard business hours, Central Time). When calling, have your full VIN, model year, model name/trim (for example, View 24D, Sunstar 29V, Micro Minnie 2108DS), and current mileage or use-hours. If you’re outside the U.S./Canada or need written documentation, use the web contact form on the Owners page to open a ticket and receive a reference number by email.

Warranty at a Glance (What’s Covered and How to Use It)

Winnebago’s new-vehicle limited warranty typically includes a 12-month limited coverage period (often mileage-limited on motorized units) for coach components, plus an extended structural limited warranty (commonly up to 36 months on many models and years). Chassis, engine, and transmission coverage are provided by the chassis manufacturer (e.g., Ford, Mercedes-Benz, Ram), and appliances (refrigerator, generator, A/C, water heater, electronics) carry their own supplier warranties. Exact terms vary by model year and product line—review your specific warranty booklet delivered with the coach or download the current PDFs at https://www.winnebago.com/owners.

To initiate a warranty repair, contact your selling dealer or any authorized Winnebago dealer first; they will verify coverage, request pre-authorization if required, and order parts. If you’re traveling or far from your selling dealer, use the dealer locator at https://www.winnebago.com/shopping-tools/locate-a-dealer and call ahead to confirm they perform warranty work on your model. For out-of-area emergency repairs, retain all invoices and photos; Winnebago Customer Care can advise on reimbursement if pre-authorization wasn’t feasible.

Service and Parts Support (Factory and Dealer Options)

Winnebago operates Factory Service Centers in Forest City, Iowa, and in the West (Junction City, Oregon) for complex diagnostics, structural work, and coach updates. Appointments fill quickly during spring/summer; booking 4–8 weeks ahead is common in peak season. Factory teams have access to original build data, service bulletins, and engineering support—useful for hard-to-diagnose electrical issues or body repairs that benefit from original jigs and fixtures.

Parts for Winnebago coaches are supplied through authorized dealers and the Factory Service Centers. The Owners portal provides parts catalogs and diagrams by model year, helping you or your dealer identify correct part numbers before ordering. When possible, provide your VIN and the Winnebago serial/build number to ensure superseded parts are cross-referenced correctly. Expect OEM part lead times to range from 2–10 business days for in-stock items; longer for specialty trim, discontinued colorways, or supplier backorders.

Owner Resources: Manuals, Wiring, Plumbing, and More

The Winnebago Owners site hosts free PDF libraries of owner’s manuals, operator guides, wiring schematics, plumbing diagrams, and parts books, with archives that reach back to classic models from the late 1960s. Start at https://www.winnebago.com/owners and filter by product and model year. The detailed electrical and plumbing drawings are especially valuable for troubleshooting 12V circuits, generator integrations, slide mechanisms, and tank venting layouts without guesswork.

Most installed appliances and components (Norcold/Dometic refrigerators, Onan generators, Coleman-Mach/Truma A/C, Aqua-Hot/Truma water heaters, Xantrex/Victron inverters) have their own manuals and tech support. Pull the exact model/serial from the unit label before calling the supplier; this expedites replacement approvals when an issue is clearly within the vendor’s warranty window.

Safety Recalls and Service Bulletins

Use your 17-digit VIN to check open recalls at the official NHTSA site, https://www.nhtsa.gov/recalls, and on Winnebago’s Owners page. If a recall applies, the remedy is performed at no cost. Contact an authorized dealer or a Winnebago Factory Service Center to schedule the remedy; parts are allocated per VIN once ordered by the servicing facility.

In addition to federally reportable recalls, Winnebago may issue service bulletins or campaigns to address performance or quality refinements. Dealers can look up your coach by VIN to see campaign eligibility. If you purchased used, ask a dealer to review campaign status so you can bring the coach up to date in one visit.

Costs, Timelines, and What to Expect

Outside of warranty/recall work, U.S. RV service labor typically runs $140–$200 per hour at independent or dealer facilities as of 2025; diagnostic minimums of 0.5–1.0 hour are common. Factory rates are posted at check-in—ask for a written estimate with a line-by-line parts list and projected labor hours before work begins. If a repair involves multiple suppliers (e.g., coach wiring + appliance + chassis), plan for staged approvals and potentially split billing.

Parts shipping within the contiguous U.S. usually takes 2–5 business days via ground once released; expedited options are available at added cost. For seasonal travel, schedule annual maintenance (sealants, roof inspections, generator service, slide lubrication) in late winter to avoid spring bottlenecks. Keep photos of pre-repair conditions and serial plates; these speed up both warranty and goodwill reviews.

Prepare for a Successful Customer Care Call

• Identification: 17-digit VIN; Winnebago model name/trim; model year; Winnebago serial/build number (from your purchase documents or data plate).
• Ownership details: in-service date (warranty start), current mileage or generator hours, proof of maintenance if relevant.
• Issue documentation: clear photos/videos; error codes; when the issue occurs (driving, shore power, generator, boondocking); weather/temperature context.
• Component specifics: appliance brand/model/serial; chassis info (Ford/Mercedes/Ram); any prior repair order numbers.
• Logistics: your location, travel schedule, nearest preferred dealer, and flexible appointment windows.
• Outcome request: diagnosis only, parts guidance, warranty pre-authorization, or factory appointment—state this up front to route correctly.

Escalation Path and Response Targets

Start with your selling or nearest authorized dealer for most warranty repairs. If you cannot secure an appointment or need direction on coverage, open a ticket with Winnebago Customer Care via the Owners contact page and request a case number. Reference that case number in all emails and calls; it anchors parts orders, pre-authorizations, and any goodwill reviews.

If an issue remains unresolved, ask to escalate to a Customer Care supervisor or Owner Relations manager. Provide a concise chronology (dates, repair orders, photos, and dealer notes). For safety-critical concerns (brakes, steering, propane leaks, generator exhaust intrusion), note “safety” in the subject line and also file a report with the NHTSA if applicable. Document response commitments (e.g., “Parts ETA by 3 p.m. CT Friday”) and follow up if deadlines pass—polite, time-stamped summaries help keep complex cases moving.

Quick Reference

Winnebago Industries, Inc., 605 W. Crystal Lake Road, Forest City, IA 50436. Main line: 641-585-3535. Owner support portal: https://www.winnebago.com/owners. Dealer locator: https://www.winnebago.com/shopping-tools/locate-a-dealer. Official recall lookup: https://www.nhtsa.gov/recalls. For roadside emergencies, refer to the roadside assistance card included in your delivery packet (many new units include a year of coverage via a third-party provider; call the number printed on your card for 24/7 dispatch).