What’s MTN’s Customer Care Number?

MTN does not use a single global helpline. Because MTN operates in multiple countries, the correct customer care number depends on where your SIM is registered. Below are the most-used, verified numbers and contact routes for major MTN markets, plus practical guidance to reach a human quickly and get issues resolved.

As a reference point, MTN Group serves over 290 million subscribers across 19 markets (Africa and the Middle East). Most MTN customer care lines operate 24/7 and are toll‑free when dialed from an MTN SIM within the same country. If you call from another network or while roaming, standard carrier rates usually apply.

Quick answer by country (primary numbers that work)

South Africa (MTN SA)

From an MTN line, dial 135 (free). From another South African network, dial 083 135 (standard call rates apply). If you’re abroad, call +27 83 135. These lines are staffed 24/7 and route you into the MTN SA Contact Centre. Menu options include SIM and network issues, billing and upgrades, fibre, and device support. You can also request a call-back inside the IVR if hold times are long.

MTN’s South African website is https://www.mtn.co.za. For in‑person service, use the store locator on the site to find the nearest walk‑in store; take your South African ID or passport for SIM swaps and RICA-related services. Note that the MTN Group head office (216 14th Avenue, Fairland, Johannesburg, 2195) is not a customer walk‑in centre.

Nigeria (MTN Nigeria)

Dial 300 from any MTN line (toll‑free). This harmonised customer care short code was introduced nationwide in 2023 by the Nigerian Communications Commission to standardise support access. For calls from other networks within Nigeria, use 0803 100 0180 (standard rates). From outside Nigeria, use +234 803 100 0180. Lines are available 24/7 for airtime/data issues, NIN‑SIM enquiries, device/network faults, and enterprise support routing.

MTN Nigeria’s website is https://www.mtn.ng. Self‑service USSD codes aligned to the 2023 harmonisation include: recharge via *311#, balance via *310#, and data plans via *312#. These are often faster than calling, especially for quick account checks or bundle purchases.

Ghana (MTN Ghana)

From an MTN line, dial 100 (toll‑free). For callers on other Ghanaian networks or landlines, use 024 430 0000. From outside Ghana, call +233 24 430 0000. The centre operates 24/7, with dedicated routing for Mobile Money (MoMo), broadband, and general GSM queries. For MoMo transactions, the main self‑service code is *170# (never share your MoMo PIN or OTP with anyone, including agents).

MTN Ghana’s website is https://www.mtn.com.gh. If you need physical service (e.g., SIM replacement, device checks, or KYC updates), use the “Find a Store” tool on the site and bring your Ghana Card or other acceptable ID for verification.

What to expect when you call

Have your phone number (MSISDN), last recharge amount and date, and a government ID ready. For SIM‑swap, SIM registration, or security‑sensitive changes, agents will ask verification questions and may send a one‑time password (OTP). Do not share your Mobile Money PIN or full bank card details—legitimate agents will never ask for these.

Call centres prioritise outages, loss/theft, and fraud. For billing disputes, plan changes, or value‑added service (VAS) cancellations, expect the agent to raise a ticket and provide a reference number. Resolution targets are typically within 24–72 hours depending on complexity; network faults with field work can take longer.

If you are calling while roaming, ensure roaming is enabled and that your device has a strong partner-network signal. Roaming calls to care may be chargeable by the visited network; if in doubt, use the website live chat or the MyMTN app on Wi‑Fi to avoid voice charges.

Faster alternatives and direct self‑service routes

For many tasks (balance checks, bundle purchases, VAS management, SIM support, fibre queries, and device troubleshooting), digital and USSD routes are faster than waiting on hold. The following options are maintained by MTN in the markets listed above and are actively updated for 2024–2025:

• MTN South Africa: Dial 135 for account queries; manage services via the MyMTN app (Android/iOS) or log in at mtn.co.za. Upgrade eligibility, bill downloads, SIM swap requests, and fibre support are accessible in-app. For quick checks, use USSD menus exposed via 135 (zero-rated on MTN).
• MTN Nigeria: Use harmonised USSD: recharge *311#, balance *310#, data *312#. MyMTN NG app (Android/iOS) supports eSIM activation, tariff migration, and PUK retrieval. Web self‑care and store appointments are available at mtn.ng. For NIN‑SIM linkage guidance, start with 300 or see the NIN page on mtn.ng.
• MTN Ghana: Dial 100 for care; use *170# for MoMo services and security. The MyMTN app and the portal at mtn.com.gh handle bundles, tariff changes, and device support. For MoMo issues, call 100 and select the MoMo option or visit an authorised MoMo agent with your Ghana Card.

Practical tips to get a resolution on the first call

Avoid peak hours to reduce hold time. For most centres, off‑peak windows are early mornings (06:00–09:00 local time) and late evenings (20:00–23:00). Keep your device powered, with good signal, and have any error messages or screenshots ready—agents will ask for exact wording and timestamps.

• Document details: Note the exact time the issue started, the location (suburb/cell area), affected numbers, and any troubleshooting already performed (e.g., SIM reseat, APN reset, network mode change).
• Get a reference number: Ask for and save the case/ticket ID. This is essential for follow‑ups, escalations, and billing credits if applicable.
• Security first: Never disclose your Mobile Money PIN, full bank card PAN/CVV, or one‑time passwords over the phone. MTN agents do not need these to assist.
• For coverage issues: Provide at least three recent call or data failure examples with times. This allows the network team to correlate with cell‑site logs and speeds triage.
• For billing disputes: Have your last 3 invoices or recharge SMS references handy. Ask the agent to email or SMS a usage breakdown and to place a temporary charge dispute hold if available.

Escalation and follow‑through

If an issue remains unresolved after the stated service level (often 24–72 hours), call back with your case ID and request an escalation to a supervisor or second‑line support. Ask for the new escalation reference and the next promised update time (e.g., “by 18:00 tomorrow”). Keep SMS or email updates—they form the audit trail for credits or formal complaints.

For device faults still under warranty, confirm the authorised service process before visiting a store. Many MTN markets require booking a device assessment at a specific repair partner and will not process replacements at all retail locations. Always back up your data before handing over a handset.

For corporate/enterprise accounts, use your dedicated account manager or the enterprise support route in the IVR; response‑time targets and escalation paths differ from consumer lines. If you are unsure which queue you belong to, mention your company name and any enterprise account number on file.

Key references and addresses

MTN South Africa website: https://www.mtn.co.za — Customer care 135 (MTN), 083 135 (other networks), +27 83 135 (international). Head office (not a public care desk): 216 14th Avenue, Fairland, Johannesburg, 2195, South Africa.

MTN Nigeria website: https://www.mtn.ng — Customer care 300 (MTN), 0803 100 0180 (other networks), +234 803 100 0180 (international). USSD highlights: *311# (recharge), *310# (balance), *312# (data).

MTN Ghana website: https://www.mtn.com.gh — Customer care 100 (MTN), 024 430 0000 (other networks), +233 24 430 0000 (international). MoMo self‑service: *170#.