MTN customer care numbers: the exact contacts you should use in 2025

Quick answer: the correct MTN customer care numbers (by country)

MTN operates in multiple countries, and the customer care number is not the same everywhere. Below are the most-used, officially recognised numbers in the largest MTN markets, plus how to dial from other networks or abroad. All lines are generally available 24/7 unless noted.

• Nigeria: dial 300 (harmonised customer care code, works from any network nationwide). Legacy MTN lines also reach support on 180 (MTN-to-MTN only). From other networks or abroad, use 0803 100 0180 (within Nigeria) or +234 803 100 0180 (outside Nigeria). Charges: 300 is typically free or charged at standard voice rates depending on your plan; 180 is toll-free from MTN lines.
• South Africa: dial 135 (free from an MTN SIM). From other South African networks, use 083 135; from outside SA, dial +27 83 135. You can also use MTN Chat on WhatsApp at 083 123 0011 for self‑service and assisted support.
• Ghana: dial 100 (free from an MTN Ghana line). From other networks or a landline, call 0244 300 000; from outside Ghana, use +233 244 300 000. Support is typically 24/7 with English and major local languages.
• Other MTN countries (e.g., Uganda, Rwanda, Benin, Cameroon, Zambia, Côte d’Ivoire): the primary care short code is most commonly 100 or 111 from an MTN line. If unsure, check the local MTN website (format: mtn.[country TLD], e.g., mtn.ug, mtn.cm, mtn.rw) for the current code and alternative long numbers.

MTN Nigeria: what to dial and why it changed

In 2023, Nigeria’s regulator (NCC) introduced harmonised short codes across all mobile networks, making 300 the standard customer care number nationwide. This was fully implemented across operators by 2024, so dialing 300 from any Nigerian line (MTN or not) will route you to your operator’s customer care.

MTN Nigeria also maintains its long-standing lines for convenience. From an MTN line, 180 remains an IVR route that is typically toll‑free. If you are calling MTN Nigeria from other networks or from abroad, use 0803 100 0180 or +234 803 100 0180 respectively. For self‑service and chat, use the MyMTN NG app (Android/iOS) or visit mtn.ng. On social, verified support handles include X (Twitter) @MTNNG and Facebook @MTNLoaded; do not share your full SIM/NIN details in public replies.

MTN South Africa: the fastest ways to reach support

From an MTN South Africa SIM, the primary line is 135, which is free to call and offers an IVR with options for billing, SIM, device, and network support. If you are on another South African network, dial 083 135; from outside South Africa, call +27 83 135. Expect typical wait times to vary by time of day; evenings and month-end can be busier.

MTN SA also provides digital support: WhatsApp “MTN Chat” on 083 123 0011 supports bundle purchases, balances, and agent escalation, while the MTN App provides account management and eSIM activation flows. For official updates, see mtn.co.za and X (Twitter) @MTNza; do not rely on third‑party numbers posted by unverified accounts.

MTN Ghana: short code and full contact number

The MTN Ghana customer care short code is 100, free from an MTN line and available around the clock. For users on other networks or calling from a landline, dial 0244 300 000; from outside Ghana, use +233 244 300 000. Language options typically include English and major local languages; keep your MTN number and any recent transaction references handy.

MTN Ghana’s digital options include the MyMTN app and the website mtn.com.gh. Official social support handles include X (Twitter) @MTNGhana and Facebook @MTNGhana. These channels can assist with bundle issues, MoMo (mobile money) queries, SIM swaps, and network troubleshooting, but complex account changes may still require a voice call or in‑store verification.

Other MTN markets: how to find the correct, current number fast

Outside Nigeria, South Africa, and Ghana, MTN often uses 100 or 111 as the in‑network short code for customer care. Because numbering plans and regulations differ by country—and sometimes change—your most reliable method is to check the local MTN website. Use the pattern mtn.[country TLD], for example: mtn.ug (Uganda), mtn.cm (Cameroon), mtn.rw (Rwanda), mtn.ci (Côte d’Ivoire), mtn.zm (Zambia), mtn.sn (Senegal), and mtn.bj (Benin). Look for pages titled “Contact us,” “Support,” or “Get help.”

If you cannot browse, try dialing 100 from your MTN SIM; if it fails, consult your SIM toolkit or the MyMTN app, which usually lists the local customer care number. When abroad (roaming), the long international format often mirrors the country’s MTN prefix (e.g., +[country code] [MTN prefix] 135/100/xxxxxx), but verify on the website to avoid calling a non‑MTN number.

When to call, what it costs, and how to get faster resolution

Calls to in‑network short codes (e.g., 135, 100, 180) are usually free from an MTN line, while calls from other networks or abroad are typically charged at standard voice or roaming rates. Always check your plan terms—some promotional or VoIP-only plans may differ. If you experience long waits, try early mornings or weekday mid‑afternoons, and consider starting via the app or WhatsApp channel to complete identity checks before requesting a callback.

• Prepare before calling: have your MTN number, last recharge amount/date, and recent transaction references (e.g., bundle purchase IDs, MoMo receipt IDs). For SIM swaps, keep a valid ID (per local KYC rules) and the last three dialed numbers and recharge history ready.
• Typical issues MTN customer care can resolve: SIM replacement and PUK retrieval; NIN/SIM or national ID linkage (where applicable); tariff plan changes; bundle activation/deactivation; billing disputes and reversals; network coverage faults and ticketing; roaming setup; eSIM activation support; device/APN settings; mobile money limits, chargebacks, and account holds (in MoMo markets).

Escalations and regulatory help (Nigeria example)

If an issue remains unresolved after logging a complaint with MTN Nigeria and waiting the stated resolution window, you can escalate to the Nigerian Communications Commission (NCC) via 622 (toll‑free from any network in Nigeria). Keep your MTN complaint/ticket number and dates of contact handy; regulators typically require evidence of an initial attempt with the operator.

For other countries, check the local telecom regulator’s complaint procedure (linked from the regulator’s official website). Always capture the MTN case ID, dates, and screenshots of charges or failed activations—these speed up both operator and regulator investigations.

Official sites and verification

Use only official MTN domains and verified social accounts to avoid scams. Key portals: Nigeria (mtn.ng), South Africa (mtn.co.za), Ghana (mtn.com.gh). For other markets, navigate from the MTN Group site (group.mtn.com) to your local operating company’s page.

If a number you find online differs from the ones above, verify it against the local MTN website’s “Contact us” page before calling or sharing personal information. When in doubt inside Nigeria, 300 will always route you to your network’s customer care as per the NCC’s harmonised short code framework (adopted in 2023 and widely in effect by 2024).