Wall Street Journal Customer Care: A Complete, Practical Guide

What WSJ Customer Care Covers

The Wall Street Journal (founded in 1889) is published by Dow Jones & Company, a News Corp company, and serves readers across digital, mobile apps, and print (Monday through Saturday; the Saturday edition launched in 2005). Customer care supports the full subscriber lifecycle: new sign-ups, login and access issues, print delivery concerns, billing and renewals, cancellations, and program-specific benefits such as WSJ+ (introduced in 2014).

Support policies can differ for digital-only, print, student, and corporate/group accounts, and by country. The most reliable way to get policy details for your account is to sign in to the WSJ Customer Center and view the terms attached to your subscription. When contacting support, have your WSJ ID (email), delivery ZIP/postcode (for print), and last 4 digits of the billing card ready to speed resolution.

How to Reach WSJ Customer Care (Phone, Chat, Address)

Wall Street Journal customer care is handled by Dow Jones. The quickest two channels are phone and the Customer Center’s live chat. Phone assistance is best for cancellations, plan changes, and billing adjustments; chat is excellent for password resets, access restoration, and routine account updates. Availability and wait times vary by day and region, with the heaviest incoming volume on weekday mornings (Eastern Time).

• Phone (U.S. & Canada): 1-800-JOURNAL (1-800-568-7625). Keep your WSJ ID and billing ZIP ready.
• Phone (International): +1-609-627-1351. Use this for accounts outside the U.S./Canada or when dialing from abroad.
• Customer Center (account management and live chat): https://customercenter.wsj.com. Sign in to update details, manage delivery, start chat, or review billing.
• WSJ+ member benefits: https://www.wsjplus.com. Access and support for events, offers, and partner benefits included with many subscriptions.
• Corporate correspondence address (not a payment lockbox): Dow Jones & Company, 1211 Avenue of the Americas, New York, NY 10036, USA.

For press inquiries or newsroom matters, use the editorial contacts posted at https://www.wsj.com rather than customer care lines. If you are asked to send documentation (e.g., tax-exemption certificates), use the secure upload link provided by the agent or the Customer Center; do not mail sensitive documents to the corporate address above unless explicitly instructed.

Managing Your Subscription Online

The WSJ Customer Center at https://customercenter.wsj.com is the hub for most self-service actions. After signing in with your WSJ ID, you can update payment methods, view invoices, turn on two-step verification, manage newsletters, and control auto-renewal settings. You can also review your plan type (Digital, Print + Digital, Student, or Corporate) and the renewal date.

For password or access issues, use the “Forgot Password” flow and confirm your email. If you no longer have access to your email inbox, agents can help verify your identity and update the login address. If your account shows “active” but you still encounter paywalls, sign out and back in on all devices, clear the browser cache, and ensure you are not browsing in private mode, which can interfere with access cookies on wsj.com.

If you subscribe through a third party (Apple App Store, Google Play, Amazon, or a telecom bundle), billing changes and cancellations generally must be done through that provider. Link your third‑party subscription to a WSJ ID in the Customer Center to enable web and app access across devices.

Print Delivery and Vacation Holds

WSJ print delivery operates Monday through Saturday in the U.S. (no Sunday edition). Local delivery windows are set by carrier partners and vary by market; many aim for early morning delivery before the start of the business day. If your paper is late or missing, report it promptly via https://customercenter.wsj.com or by phone—timely reports improve the chances of same-day redelivery where available.

Vacation holds and address changes can be scheduled in advance. In the Customer Center, select Delivery Options to pause, forward, or resume service. Forwarding is subject to carrier coverage; if forwarding is unavailable at a temporary address, set a hold to avoid missed copies. If same-day redelivery isn’t possible, you can typically request a credit or an ePaper replacement for the missed date.

If you move, change the delivery address at least 3–5 business days before your move date to minimize service gaps. For apartment buildings, confirm that your unit number and any required access information are included in your address record.

Billing, Pricing, Auto‑Renewals, and Cancellations

Most consumer subscriptions auto-renew. The standard monthly list price for WSJ Digital is commonly around $38.99 USD as of 2025, though promotional offers can be significantly lower for an introductory period. Print and Print + Digital pricing varies by ZIP/postcode and delivery method and is often billed every 4 weeks. Always check the “Plan & Billing” section in the Customer Center for the exact rate, renewal date, and next charge.

Accepted payment methods include major credit/debit cards in most regions, with wallet or PayPal availability varying by country. Receipts and past invoices are downloadable from the Customer Center. For tax-exempt entities, provide exemption certificates through the secure channel agents supply; adjustments typically apply to future invoices after approval.

To cancel, contact WSJ via phone or live chat. In most cases, digital access continues through the end of your current billing period. For print, you may choose to stop delivery sooner; any refunds (for prepayments) depend on your plan’s terms and local regulations. If you received a promotional rate, your plan usually reverts to the standard rate after the introductory term unless you change or cancel beforehand.

Corporate, Student, and Campus‑Wide Access

Students and educators can access special programs and campus-wide licensing through the Education site at https://education.wsj.com. Many universities sponsor WSJ access for enrolled students and faculty; if your school participates, link your campus email to activate access. Student direct offers are frequently discounted versus standard consumer pricing, with verification required.

For businesses, team and enterprise subscriptions provide centralized billing, user provisioning, and administrative controls. If your company already has a license, ask your administrator for an invitation so your WSJ ID is linked to the corporate account. If you need to explore options for a new group plan, start with your procurement or learning-and-development team and the Dow Jones business solutions pages on dowjones.com for the appropriate sales contact.

Corporate readers who also have personal subscriptions should keep accounts separate to avoid billing conflicts. If you move from a personal to a corporate license, cancel or pause your personal plan to prevent double billing, and export any saved newsletters or settings you wish to keep.

Accessibility, Account Security, and Privacy Requests

Dow Jones provides accessibility information and assistance; see https://www.dowjones.com/accessibility/ for statements and request channels. If you require reasonable accommodation for print delivery formats or digital access, mention this when contacting customer care so your case can be routed appropriately.

For privacy matters (GDPR/CCPA rights, data access or deletion requests), consult the Dow Jones Privacy Notice at https://www.dowjones.com/privacy-notice/ for step‑by‑step instructions and the official request forms. You can manage marketing preferences directly in the Customer Center and at the bottom of WSJ marketing emails.

Enable two-step verification in your WSJ account to protect against unauthorized access. If you see unfamiliar logins or charges, change your password immediately, review active sessions, and contact customer care with the date, amount, and last 4 digits of the billed card so the team can investigate and secure the account.

Quick Fixes Before You Call

Many issues can be solved in under five minutes with a couple of checks. Doing these first often shortens your time with an agent and helps them verify a fix fast. The steps below address the most common problems: subscription shows active but access is blocked, unexpected paywalls, missed print delivery, or billing mismatches after a card update.

• Access and login: Sign out of wsj.com on all browsers/apps, clear cache/cookies, then sign in again; ensure your WSJ ID matches your paid account email. In iOS/Android apps, confirm you’re logged into the subscriber account (not Apple/Google “Sign in with” placeholders).
• Subscription link: If you subscribed via Apple/Google, open the WSJ app, restore purchases, and then link to a WSJ ID in Settings to enable web access.
• Print delivery: Check your delivery status in the Customer Center. If marked “delivered” but you didn’t receive the paper, report a miss the same morning when possible to request re‑delivery or credit.
• Billing: If a payment failed, update the card in the Customer Center and reattempt. If you see a post‑promo price change, compare it with the renewal terms shown on your original offer and current “Plan & Billing” page.
• Security: Turn on two‑step verification; if you suspect account sharing or compromise, change your password and contact support with timestamps and device details.

If none of the above resolves your issue, contact WSJ customer care with specifics: device/browser, time of error, screenshots or error codes, delivery address and date for print problems, and exact transaction amounts for billing questions. Having these details ready typically reduces back‑and‑forth and speeds resolution.

How do I manage my Wall Street Journal subscription?

In order to change or cancel your subscription, please visit the Manage/Cancel Subscription(s) page or contact Customer Service here or by calling 1-800-JOURNAL (568-7625). If you purchased your subscription through a third party, please contact them directly.

How do I restore my WSJ subscription?

If you already have a WSJ username and password, tap the “Sign In” link. If you have not created a WSJ account, tap “Restore Purchases” within your device’s settings. Your access to WSJ will be restored if your subscription is still active.

How do I contact WSJ Customer Service?

WSJ – Customer Service

1. 1-800-JOURNAL (1-800-568-7625)
2. Toll: 1-609-627-1351.
3. Monday – Friday: 7am to 10pm ET.
4. Saturday: 7am to 8pm EST.
5. SMS Customer Support: +1 (877)-975-8398.
6. X Customer Support: @WSJ_Support.

How do I complain about WSJ delivery?

To report a delivery issue through the Customer Center, click the “Report Delivery Issue” link, select the subscription affected, the type of delivery concern, the date(s) affected and click “Submit Delivery Complaint.”