Vodafone India (Vi) Customer Care Number: The Complete, Practical Guide

Know the primary Vi customer care numbers and when to use them

Vodafone India and Idea Cellular merged in 2018 and rebranded as “Vi” (Vodafone Idea) in 2020. If you’re looking for the Vodafone India customer care number, you’re essentially looking for Vi’s support lines. Vi operates pan‑India across 22 telecom circles and serves well over 200 million subscribers, so its helplines are standardized and widely accessible.

Below are the numbers most subscribers actually use day‑to‑day. Keep your Vi mobile number and basic account details ready before you call or message. Interactive voice response (IVR) is available 24×7; agents are available for extended hours and typically faster during business hours.

• 199 — General care and plan requests: recharge and pack info, activation/deactivation requests, data/voice pack details, and basic account information (IVR + agent support).
• 198 — Complaints and service faults: raise network, billing, VAS, or service‑quality complaints; you’ll be given a docket/complaint number for tracking.
• 1909 — DND (Do‑Not‑Disturb) preferences: register or modify DND via IVR, or SMS “START 0” (full DND) / “STOP 0” (remove DND) from your Vi number.
• 1900 — Porting (MNP) code: SMS “PORT <10‑digit mobile number>” from your Vi SIM to 1900 to receive a UPC. As per TRAI rules, UPC is typically valid for 4 days (30 days in J&K, Assam, and North East).
• Vi WhatsApp Care: +91 96542 97000 — Save the number, open WhatsApp, and send “Hi” to start chat‑based assistance for common queries and quick actions.

If you’re dialing from another operator or a landline, Vi provides circle‑specific customer care numbers (10‑digit access numbers) and regional contact details on its support site. Always check the latest published numbers and hours for your circle at https://www.myvi.in/help-support before calling.

Reaching Vi from non‑Vi phones, while roaming, or from abroad

When your Vi SIM isn’t available (lost, damaged, or out of coverage), use the circle‑specific customer care numbers listed on Vi’s official help page: https://www.myvi.in/help-support/vi-customer-care-number. These numbers route to the same IVR and care teams but can be dialed from any network. For urgent SIM‑loss scenarios, request immediate outgoing call/SIM suspension to protect your number, then arrange a SIM replacement at a Vi Store with valid ID.

While traveling internationally, you can still get help: connect to Wi‑Fi and use Vi WhatsApp Care at +91 96542 97000, or use web‑based chat from https://www.myvi.in/help-support. If you can temporarily latch onto any mobile network, you may be able to dial the regional care number as well. For international roaming pack questions, have your travel dates, destination country, and expected data/voice usage on hand so the agent can recommend the most cost‑effective pack.

Digital support that often solves issues faster

The Vi App (Android/iOS) is the fastest way to manage your account without waiting on the IVR. You can view and download bills, check data/voice/SMS balances in real time, change or activate packs and add‑ons, raise and track complaints, and pay or recharge securely. Many provisioning issues (e.g., missed data benefits after recharge) can be fixed immediately in the app by triggering a refresh or re‑provision.

On WhatsApp (+91 96542 97000), Vi’s virtual assistant can quickly fetch plan details, recent usage, best offers, and basic troubleshooting flows (network resets, VoLTE/VoWiFi toggles, APN settings). For complex cases, you can request a human agent handover. Web chat at https://www.myvi.in/help-support offers similar functionality and is useful from laptops or when your phone can’t receive SMS.

How to raise, track, and escalate a complaint

For any service grievance (billing disputes, network/service quality, value‑added services, activation/deactivation issues), raise a formal complaint via 198, the Vi App, WhatsApp Care, or the web support page. Always note the complaint/docket number communicated by IVR/agent/app—the docket ID is required for tracking and escalation. Ask the agent to confirm the expected resolution timeline and the next update date.

If unresolved within the communicated timeline, escalate with your docket ID to your circle’s Nodal Officer, and if still unresolved, to the Appellate Authority. Vi publishes circle‑wise Nodal and Appellate contact details (phone, email, postal address, and working hours) on its help site under regulatory contacts. Start at https://www.myvi.in/help-support and navigate to “Contact Us” or “Regulatory/Nodal & Appellate” for the latest circle‑specific information. When escalating, attach screenshots of errors, bills/receipts, speed tests (for network issues), and any prior correspondence to speed up adjudication.

Vi Stores and SIM/KYC services

Some actions are best handled in person—SIM replacement after loss or damage, full KYC re‑verification, change of ownership (prepaid to prepaid/postpaid transfers), and portability with documentation. Use Vi’s store locator at https://www.myvi.in/stores to find the nearest Vi Store or Mini Store, check opening hours, and get directions. Bring original government‑issued ID (e.g., Aadhaar, Passport, Voter ID), and a passport photo if requested in your circle. A small SIM‑replacement fee may apply as per circle tariff.

For eSIM on eligible devices, Vi typically supports activation via SMS and a QR‑code flow: from your Vi number, SMS “eSIM <your email>” to 199, confirm the prompts you receive, then scan the QR sent to your email on your handset to download the eSIM profile. Keep your device on Wi‑Fi during activation and don’t delete the profile mid‑process. Exact steps and supported devices vary; check the latest instructions at https://www.myvi.in/help-support before initiating.

Expert tips to get help quickly and avoid repeat calls

A little preparation dramatically reduces back‑and‑forth with customer care. Before you call 199/198 or start a chat, collect objective details about the issue and your account. This helps the agent pinpoint the root cause and document your case correctly for faster follow‑ups.

• Have handy: your Vi number, last recharge/transaction ID, current plan/pack, handset make/model, and your exact location/time window when the problem occurs (e.g., “PIN 560001, 7–9 pm, last 3 days”).
• For network issues: note signal bars, whether the problem is indoors/outdoors, and the specific error (no service, RRC attach failures, VoLTE icon missing, data works but calls drop, etc.). Try toggling Airplane mode, forcing 4G/5G, and resetting APN to “Vi LTE” defaults before calling.
• For billing/pack issues: capture screenshots of the recharge confirmation, balance/pack page in the Vi App, and any SMS confirmations. Many “benefits not credited” cases resolve by refreshing provisioning via the app or a brief power‑cycle of the phone.
• For porting: generate UPC by SMS “PORT <your number>” to 1900; remember UPC validity is typically 4 days (30 days in J&K/Assam/NE). Carry valid KYC to the new operator and avoid outstanding dues on postpaid to prevent rejection.
• Track everything: save your complaint docket ID, the promised resolution time, and any escalation email. If you escalate, attach evidence (screens, logs, speed tests) so the Nodal/Appellate team can rule quickly.

For the most current numbers, circle‑wise contacts, and any changes to processes or charges, always refer to Vi’s official website: https://www.myvi.in/help-support. Bookmark it, along with the WhatsApp Care number +91 96542 97000, so you can reach support quickly whenever you need it.