Virgin Atlantic Customer Care UK: Contacts, Service Scope, and Practical Guidance

Quick ways to contact Virgin Atlantic in the UK

The primary UK Customer Care and Reservations number for Virgin Atlantic is 0344 874 7747. If you are abroad, dial +44 344 874 7747. Calls to 03 numbers are charged at the same rate as 01/02 geographic numbers and are usually included in UK mobile and landline bundles. If you use a textphone or need speech-to-text assistance, use Relay UK by prefixing 18001 before the number.

For most booking changes, schedule queries, and ticketing issues, the fastest self-service route is “Manage My Booking” at https://www.virginatlantic.com/gb/en/manage-your-booking.html. Virgin Atlantic also provides digital messaging via its Help Centre at https://help.virginatlantic.com, including web chat in peak disruption. Social support teams monitor X (Twitter) at @virginatlantic for general assistance and direct messages, though account-specific issues may be moved to private channels for verification.

If you need to write, Virgin Atlantic’s correspondence address is: Virgin Atlantic Airways, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, United Kingdom. For formal complaints or feedback, start at the Help Centre’s feedback/complaints path so a case reference is created before posting supporting documents.

Key UK contacts and useful links

• Reservations and Customer Care (UK): 0344 874 7747; from abroad: +44 344 874 7747
• Help Centre and web chat: https://help.virginatlantic.com (search “Contact us” or “Message us”)
• Manage My Booking: https://www.virginatlantic.com/gb/en/manage-your-booking.html
• Flying Club account help: https://help.virginatlantic.com/gb/en/flying-club.html (sign in to message securely)
• Postal address: Virgin Atlantic Airways, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF, UK
• Social support: X (Twitter) @virginatlantic; Facebook: facebook.com/virginatlantic

What Customer Care can do for you

Customer Care can handle booking changes (dates, routing, upgrades with miles or cash), ticket reissues, name corrections, split PNRs for partial travellers, and adding services such as special meals or sports equipment. Have your 6-character booking reference and 13-digit ticket number ready; Virgin Atlantic ticket numbers start with 932-XXXXXXXXXX.

The team also manages involuntary changes from schedule adjustments or cancellations, including rebooking on alternative VS/DL/partner flights, offering refunds where eligible, and issuing supporting documentation for travel insurance. For special assistance (wheelchairs, medical clearance, seating for reduced mobility), submit requests as early as possible—ideally 48 hours before departure—via the Help Centre so coordination with airports and ground handlers can be arranged.

Refunds, disruptions, and your rights under UK law

For flights departing the UK or operated by a UK carrier, the UK adaptation of EC261/2004 (often called UK261) applies. If your flight is cancelled or you are denied boarding, you are entitled to choose between a refund of the unused ticket (paid within 7 days to the original form of payment) or rerouting at the earliest opportunity or at a later date convenient to you, subject to seat availability. For delays of 2+ hours (threshold varies by distance), Virgin Atlantic must provide duty-of-care: meals and refreshments, communications, and accommodation/transport where an overnight stay is required.

Compensation under UK261 is due when the cause is within the airline’s control (not extraordinary circumstances) and arrival is delayed by 3+ hours or a late cancellation occurs. Fixed amounts are distance-based: £220 (up to 1,500 km), £350 (1,500–3,500 km), and £520 (over 3,500 km). If you accept rerouting and arrive within certain windows, compensation may be reduced by 50%. Submit claims via the Help Centre disruption/compensation pages and keep boarding passes, receipts, and any written notifications from the airline.

If you purchased with a UK credit card, Section 75 of the Consumer Credit Act may provide joint liability protection for amounts from £100 to £30,000 if services are not provided. For debit cards, bank chargeback schemes are available—time limits vary by issuer, often around 120 days from the travel date or when you became aware of the issue.

Escalation if you’re not satisfied

If you have raised a complaint with Virgin Atlantic and either received a “deadlock” response or 8 weeks have passed without resolution, you may escalate to the Civil Aviation Authority (CAA) approved Alternative Dispute Resolution (ADR) scheme administered by CEDR. Start at https://www.cedr.com/consumer/aviation/ and include your airline case reference and supporting evidence. ADR decisions are typically binding on the airline if you accept them.

You can also seek guidance from the CAA’s Passenger Advice and Complaints Team (PACT) at https://www.caa.co.uk/passengers/resolving-travel-problems/. Keep copies of correspondence, call logs, and any receipts for out-of-pocket expenses, as these are often required for adjudication.

Baggage, seating, and frequently asked fees (at a glance)

Checked baggage allowance varies by cabin and fare brand. As a general guide: Economy Light includes hand baggage only; Economy Classic and Economy Delight include 1 x 23 kg checked bag; Premium includes 2 x 23 kg; Upper Class includes 2 x 32 kg. Hand baggage: Economy and Premium may carry 1 cabin bag up to 10 kg total; Upper Class may carry more (typically two items with a combined higher limit). Always verify the allowance shown in Manage My Booking, as codeshares and infant/child policies can differ.

Seat selection is included for Premium and Upper Class. In Economy, seat selection is included for Classic and Delight but chargeable for Economy Light; prices vary by route and seat type (standard vs. extra legroom), with advance selection commonly starting from around £25 each way for standard seats. Extra checked bags and overweight/oversize items are chargeable; online purchase is usually cheaper than at the airport. Sports equipment must be pre-registered where required; limits and fees depend on dimensions and weight.

• Lost/delayed baggage: file a Property Irregularity Report (PIR) at the airport and track via the WorldTracer portal using your VS file reference; report immediately and within 7 days for damage or 21 days for delay.
• Compensation limits: under the Montreal Convention, liability for baggage is capped at 1,288 SDR per passenger (approximate GBP value varies with exchange rates); declare higher value before travel if needed.

Airport support in the UK

London Heathrow: Virgin Atlantic operates from Terminal 3 (T3), TW6 1QG. Check-in and bag drop are in T3 departure hall signposted for Virgin Atlantic/Delta Air Lines. Upper Class customers have access to the Upper Class Wing for a dedicated drop-off and check-in when pre-registered. If you need day-of-travel assistance, arrive early and speak to the ground team at the check-in area—bring your booking reference and identification.

Manchester: Virgin Atlantic operates from Terminal 2 (T2), Manchester Airport, M90 4ZY. The check-in island is signed for Virgin Atlantic; staff can assist with same-day ticketing issues, rebooking after disruption, and baggage queries. Airport desks are typically staffed during departure waves; outside these windows you should use the UK contact centre or the Help Centre messaging options.

Tips to get faster resolution

Have the essentials ready before you call or message: your 6-character booking reference (PNR), the 13-digit ticket number (starting 932-), full passenger names and dates of birth, travel dates and flight numbers, and a UK contact number and email. For disruption claims, keep photos of airport displays, meal receipts, hotel invoices, and any written rebooking instructions.

When asking for changes, specify acceptable alternative flights by number and date before you call; agents can action a reissue faster when you provide concrete options. If you are using miles for upgrades, check reward seat availability in advance via your Flying Club account—have your balance and desired cabin/date ready.

If accessibility or medical assistance is required, submit details at least 48 hours before departure via the Help Centre so airport teams can prepare equipment and seating. For group or multi-ticket itineraries, note that changes may require splitting the booking; advise which passengers need changes to avoid delays.

How do I contact Virgin Atlantic customer care?

	GENERAL ENQUIRIES
US Opening hours: Monday-Friday: 08:00 – 20:30 (EST) Saturday: 08:00-19:30 (EST) Sunday: Closed	Track and trace shipments Track and trace here Post flight enquiries T: 1 800 828 6822 option 2 E: [email protected] Customer relations T: 1 800 828 6822 option 3 E: [email protected]

What is the 24 hour rule for Virgin Atlantic?

You can make date amendments free of charge within 24 hours of the booking being made. (You can’t transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded).

How do I contact Virgin Atlantic in the UK?

Contact us

1. Calling from the UK. Phone Virgin Atlantic on 0344 209 2722. Opening hours: 24 hours a day, 7 days a week.
2. Calling from the USA or Canada. Phone Virgin Atlantic on +1 800 862 8621. Opening hours: 24 hours a day, 7 days a week.
3. Calling from the UK. Phone Virgin Atlantic Holidays on 0344 472 9646. Opening hours:

How do I talk to a real person at Virgin Atlantic?

Customer Centre: +1 800 862 8621.