Viber customer care phone number: how to reach real support (without getting scammed)

Is there an official Viber customer care phone number?

Short answer: no—Viber does not operate a public customer support phone line. As of 2025, all official support for the Viber app and Viber Out is handled online via the in‑app Help & Support and the Viber Help Center. If you encounter a phone number online claiming to be “Viber customer care,” treat it as unverified and potentially fraudulent.

Viber, owned by Rakuten since 2014 (acquired for approximately $900 million), centralizes support to keep account verification, logs, and billing investigations secure and traceable. Phone hotlines can’t reliably authenticate you or review device logs, and they’re frequently abused by impostors. A reliable rule: real Viber representatives will never ask you for your 6‑digit one‑time code, password, full payment card number, or remote access to your device.

Official ways to contact Viber support

In the Viber app, go to More (⋯) > Settings > Help and Support > Support. This opens a form where you can describe the issue, attach screenshots, and submit diagnostic data securely. After submitting, you’ll receive a confirmation email at the address you provide, including a request number for tracking. Replies arrive by email, and you can add more details by replying within the same thread.

The self‑service Viber Help Center at https://help.viber.com hosts step‑by‑step guides for the most common problems (activation, backup/restore, change number, desktop sync, privacy, and Viber Out billing). Use the search bar with precise terms like “activation code not received” or “delete secondary device.” Articles are updated regularly with current app menu paths for iOS, Android, desktop, and common error codes.

For paid services (e.g., Viber Out calling credits or subscriptions), use the “Submit a request” link at https://help.viber.com/hc/en-us/requests/new and choose the most accurate category (Billing, Technical issue, Account & privacy). Include your purchase platform (Apple App Store, Google Play, or in‑app card payment) and the transaction ID to speed up verification.

What to prepare before you contact support

Having the right information ready prevents back‑and‑forth and typically shortens resolution time. Gather these details before you submit your request or reply to support:

• Your Viber-registered phone number in international (E.164) format, e.g., +1 415 555 0123
• Device make/model and OS version (e.g., iPhone 13 iOS 17.5.1; Samsung Galaxy S23 Android 14)
• Viber app version (open Viber > More > About to find it)
• Exact error message text and the steps that trigger it
• Screenshots or a short screen recording showing the issue (hide sensitive data)
• Time and timezone when the problem occurred (e.g., 2025-08-28 14:30 UTC−5)
• For billing: Google Play order ID (starts with GPA.), Apple receipt from reportaproblem.apple.com, or the Viber Out payment reference

Keep your message focused on one issue per ticket and reply within the same email thread if support asks for clarification. Do not send full card numbers, full bank statements, or any one‑time codes; they are never required for troubleshooting.

Common issues and the right channel

Can’t receive the activation code

First, confirm you typed your number in the correct international format (tap your country code, then enter the rest of your number without leading zeroes). If SMS does not arrive, use the “Call me” option if available, ensure you have a strong network signal, disable SMS blockers, and try moving the SIM to a phone that can receive texts. If you recently requested multiple codes, wait a short interval before trying again to avoid rate limits.

If your carrier filters short codes, contact the carrier to allow verification messages, then retry activation. If you still can’t receive the code, capture a screenshot of the activation screen and submit a request via the in‑app Support path or at https://help.viber.com/hc/en-us/requests/new, selecting Account & privacy > Activation. Include your full international number and carrier name.

Account compromised or phone lost

If you still have access to Viber on another device, immediately remove unauthorized sessions: open Viber > More > Settings > Account > Desktop and tablets, then remove devices you don’t recognize. Next, change your device screen lock, and enable Viber’s 2‑step verification (PIN) in Settings > Privacy to reduce the risk of future takeovers.

If your phone is lost or stolen and you cannot access Viber, secure your mobile number with your carrier (SIM swap lock), then install Viber on a new device and complete activation. If you need help deactivating or suspect your account was misused, submit a request under Account & privacy > Hacked or unauthorized access, describing what happened and when. Support can guide you on deactivation and recovery steps.

Billing: Viber Out credits and subscriptions

For purchases made through Apple, manage refunds via Apple at https://reportaproblem.apple.com (attach your receipt and note the date/time and reason). For Google Play purchases, sign in to https://play.google.com with the buying account and review your order history (order IDs begin with GPA.). If a refund is eligible under Google’s policies, you may see a “Request refund” option; otherwise, include the GPA. ID in your support request.

If you topped up Viber Out directly in the app with a payment card, submit a ticket under Billing > Viber Out and attach the payment confirmation email or reference from your bank statement (redact full card number). Mention whether the credits failed to appear or were charged incorrectly. Support uses your transaction reference to locate the payment and correct your balance if applicable.

How to recognize and report fake “Viber support” phone numbers

Fraudsters often publish unofficial hotlines or run sponsored ads claiming instant account recovery. Warning signs include asking for your one‑time code or PIN, requesting remote access (e.g., via screen‑sharing tools), pressure tactics (“act in 5 minutes or your account will be deleted”), or demands for upfront payment to “unlock” features. Real Viber support will not call you out of the blue and will not ask for sensitive credentials.

If you find a suspicious listing, do not call it. Collect a screenshot of the page or ad and report it to the platform hosting the number (search engine, social network, classifieds site). Then alert Viber via the Help Center with the URL and a brief description. Protect your account by changing your device lock and enabling Viber’s 2‑step verification.

• Official Help Center: https://help.viber.com
• Submit a support request: https://help.viber.com/hc/en-us/requests/new
• Official website: https://www.viber.com
• Official social updates: https://twitter.com/Viber and https://www.facebook.com/viber

Why Viber doesn’t use phone support

Account and billing investigations depend on logs, device details, and receipts—items that are safer and more accurate to transmit in writing. A ticket system creates an auditable trail, allows secure attachments, and routes issues to the right specialist (activation, desktop sync, media delivery, or billing) without exposing personal data over an unverified call.

Centralized tickets also help with language coverage and time zone differences across regions where Viber operates. This model reduces resolution times for recurring issues, supports scalable self‑help, and significantly lowers the risk of social‑engineering attacks that commonly target telephone hotlines.

Summary and next steps

There is no official Viber customer care phone number. To get real help, use the in‑app Support form or the Viber Help Center. Prepare your international phone number, device details, app version, screenshots, and (for billing) your platform order ID. Never share one‑time codes, full card numbers, or your PIN with anyone claiming to be support.

Start here: Help Center at https://help.viber.com and direct requests at https://help.viber.com/hc/en-us/requests/new. If you encounter a phone number claiming to be Viber support, assume it is unverified, avoid calling it, and report it. Following these steps keeps your account safe and gets your issue to the right Viber team efficiently.