VF customer care number: an expert, country-by-country guide

“VF” is commonly used as shorthand for Vodafone and its regional brands (for example, Vodafone UK/DE/ES/IT, Vi in India, Vodafone Egypt, Vodafone Australia, Vodafone Turkey). Because each market publishes its own helplines, the right customer care number depends on where your line is registered and whether you are calling from a VF SIM, another local network, or from abroad.

Below you will find verified quick-dial numbers, practical cost notes, and reliable alternatives (apps, web chat, and stores). All phone numbers and links were selected to be useful for real-world troubleshooting—lost/stolen devices, billing, plan changes, roaming issues, and technical faults.

Choose the right “VF” helpline for your situation

The fastest route is almost always the short code from your VF SIM (for example, 191 in the UK, 1212 in Germany, 190 in Italy, 22123 in Spain, 199 in India, 888 in Egypt, 1555 in Australia, 542 in Turkey). These short codes prioritize existing customers, often route you based on your plan type, and are usually free or charged at a minimal rate domestically.

If you’re calling from a different network or from a landline, each country publishes a geographic or toll-free alternative (for example, 03333 040 191 in the UK or 0800 172 1212 in Germany). When you are abroad, use the country’s international access number if available, or call the local “from any phone” number in full international format with the correct country code.

Tip: Call from the affected SIM whenever possible so the IVR can auto-identify your line. Keep your account PIN/password, recent top-up or bill details (date and amount), and your device IMEI (dial *#06#) handy for verification and faster diagnosis.

Quick VF customer care numbers by country (verified)

Use the short code if you’re on a VF SIM in that country; otherwise use the national or international number. Most care lines offer 24/7 support for critical issues such as loss/theft and network faults, with sales/billing teams typically staffed during extended business hours.

• United Kingdom — from Vodafone mobile: 191; from any UK phone: 03333 040 191 (charged at standard UK geographic rates). Website: https://www.vodafone.co.uk. Corporate/regulatory address: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, UK.
• Germany — from Vodafone mobile: 1212; from other networks/landlines: 0800 172 1212 (free from German landlines). Website: https://www.vodafone.de. Office address (Customer/Head Office campus): Ferdinand-Braun-Platz 1, 40549 Düsseldorf.
• Italy — from Vodafone mobile: 190; from other operators: 800 100 195; from abroad: +39 349 200 0190. Website: https://www.vodafone.it. Office campus: “Vodafone Village,” Via Lorenteggio 240, 20147 Milano MI.
• Spain — from Vodafone mobile: 22123 (clientes particulares); from any network/international: +34 607 100 122. Website: https://www.vodafone.es.
• India (Vi – Vodafone Idea) — general info/requests: 199; complaints/escalations: 198 (TRAI-mandated). Website: https://www.myvi.in. Self-care USSD: *199# for quick actions (balance, data, packs).
• Egypt — from Vodafone line: 888; from other networks (inside Egypt): 16888. Website: https://www.vodafone.com.eg.
• Australia — from Vodafone mobile: 1555; from other phones (inside AU): 1300 650 410; from overseas: +61 426 320 000. Website: https://www.vodafone.com.au.
• Turkey — from Vodafone mobile: 542; from other networks: 0 542 542 00 00 (charges per your line’s national rates). Website: https://www.vodafone.com.tr.

If your country is not listed here, start at the global site https://www.vodafone.com, select your market, and open the “Contact us” page for the latest domestic, alternate, and international helplines. Always prefer numbers published on the operator’s own domain.

Costs, hours, and how calls are routed

Domestic short codes (e.g., 191, 1212, 190, 22123, 199, 888, 1555, 542) are usually free or charged at your plan’s standard call rate; 0800 numbers (Germany) are free from landlines and most mobiles; 03 numbers in the UK (03333 040 191) are charged like standard geographic calls and are included in many bundles; 1300 numbers in Australia are billed as national calls and may be included in plan allowances. International helplines are billed per your roaming or international calling tariff.

IVRs typically triage by topic: lost/stolen and network faults route with priority; billing, plan changes, and upgrades route to care/sales teams during extended hours. Expect identity verification for account-specific requests: name and DOB, address or billing ZIP/postcode, and either an account PIN/password or a one-time code sent by SMS.

Prepare for a faster resolution

Gather essential details before you dial: your mobile number and customer/account ID, last bill or top-up date/amount, device model and IMEI (dial *#06#), and a concise description of the issue (time, location, error messages). For network problems, note at least three recent locations with timestamps to help the agent check cell/site-level alarms.

If you’re disputing charges, list the affected dates, the type of charge (data, voice, content/third-party), and any supporting screenshots from your usage details in the app or portal. If your phone is lost or stolen, request an immediate SIM/bar service block and, if needed, an IMEI bar; follow up with a written report for insurance purposes.

Alternatives to calling: official apps, web chat, and in-store support

Nearly every VF market now resolves the majority of routine tasks via its app or web portal—plan changes, data add-ons, itemized usage, eSIM downloads, roaming packs, and even network troubleshooting. These channels are often faster than waiting in a call queue and give you a timestamped record of changes.

• Apps and portals: “My Vodafone” (UK/DE/IT/ES/AU/TR) via each market’s website; “Vi” app in India via https://www.myvi.in; Vodafone Egypt app via https://www.vodafone.com.eg. Look for “Support,” “Contact us,” or “Chat” on these sites for 24/7 web chat and guided troubleshooting.
• Retail options: Use the store locator on your market’s site (e.g., “Find a store” on vodafone.co.uk or vodafone.de) for SIM swaps, device diagnostics, and identity-verified actions that are easier in person. Bring a government ID and, if relevant, proof of purchase for device/IMEI services.

For prepaid users without data, USSD self-care menus are particularly useful: for example, India’s Vi uses *199# for balances, packs, and add-ons without needing mobile data. Similar USSD menus are offered in several markets—check your local “Help” page.

Escalations and formal complaints

Start with the primary care line or app chat and request a case/ticket number. If the issue persists after the stated resolution window, ask for escalation to a supervisor or the dedicated complaints team. In India, 198 is the formal complaints line, and operators must provide an appellate path if you are unsatisfied (details in the “Contact us” or “Grievance Redressal” section on https://www.myvi.in).

In Europe and Australia, formal complaints can typically be submitted via a web form found under “Complaints” or “Make a complaint” on your local Vodafone site; you will receive a reference ID and a target response time. If you reach deadlock or the maximum handling window expires, the site will direct you to the applicable independent adjudicator/ombudsman for your market.

Security and privacy when contacting VF support

Only use phone numbers published on the operator’s official domain or printed on your bill/SIM pack. Agents will never ask for your full online account password, full card number, or one-time banking codes. It’s normal to verify with partial information (for example, last two digits of ID or partial billing address) and an SMS one-time code to your line.

Beware of lookalike sites and unsolicited calls offering “plan upgrades” or “refunds.” If in doubt, hang up and call the verified number listed above for your country. For screen-sharing during advanced troubleshooting, only accept invitations initiated within the official app or website session.

If a number doesn’t work

Check you are dialing the correct category: short code from a VF SIM, the national number from other local networks, or the full international format when roaming. Some short codes do not work while abroad or from non-VF lines by design. If you have no signal, try Wi‑Fi calling to the national number or use web chat via Wi‑Fi.

If IVR routing repeatedly fails, try a different entry point (technical support vs. billing) or the app/web chat, which can attach diagnostics from your line automatically. As a last resort, visit a store with ID for SIM swap or account verification.