Union Bank Customer Care Number: Complete, Practical Guide

“Union Bank” can refer to different institutions depending on where you are. This guide covers the three most commonly searched banks that customers mean when they ask for the “Union Bank customer care number”: Union Bank of India (public sector bank in India), UnionBank of the Philippines (UBP), and the former MUFG Union Bank in the United States (now serviced by U.S. Bank for most retail customers). Below you’ll find the verified hotlines, when to use them, and how to escalate issues efficiently.

Always call numbers published on the bank’s official website or on the back of your card. The numbers below are widely used and, as of late 2024, remain the standard contact points. If you are calling from overseas or through a VoIP provider, check whether your call plan treats the numbers as toll-free.

Quick reference: Union Bank customer care numbers (by country)

Save the number that matches your bank and location. If you’re uncertain which bank issued your account or card, check the logo on your card and the website or app you use for banking.

• India — Union Bank of India (UBI): Toll-free 1800 22 2244 and 1800 208 2244. Website: www.unionbankofindia.co.in
• Philippines — UnionBank of the Philippines (UBP): Metro Manila +63 2 8841 8600; Domestic toll-free 1-800-1888-2277 (PLDT) and 1-800-8-841-8600 (other networks). Website: www.unionbankph.com
• United States — Former MUFG Union Bank retail customers: Call U.S. Bank at 800-USBANKS (800-872-2657). Info hub: www.usbank.com/union-bank

Union Bank of India — Numbers, hours, and escalation

For Union Bank of India, the primary toll-free helplines are 1800 22 2244 and 1800 208 2244. These lines support card hotlisting (blocking), transaction dispute initiation, account and deposit queries, internet/mobile banking assistance, and updates on loan applications. As a rule, card blocking and fraud-reporting options are available 24×7, while certain agent-assisted services may operate with staffed hours; if you reach the IVR off-hours, you can still block cards and leave a callback request.

Charges: 1800 numbers are toll-free when dialed within India from most operators. Calls from outside India to these numbers may not connect; instead, use secure in-app messaging in U-Mobile or internet banking, or call your branch directly. If you suspect fraud, prioritize immediate card hotlisting via the helpline or the U-Mobile app’s “Manage Cards” section to minimize loss exposure.

Addresses and official links

Head/central office (for written escalations): Union Bank Bhavan, 239 Vidhan Bhavan Marg, Nariman Point, Mumbai 400021, Maharashtra, India. The official website is www.unionbankofindia.co.in (Customer Care section lists current phone numbers, email channels, and online complaint forms).

Escalation: If your issue remains unresolved after contacting customer care, file a complaint via the bank’s online grievance portal (linked on the official site). Under Reserve Bank of India norms, banks typically have up to 30 calendar days to resolve complaints before you can escalate to the RBI Integrated Ombudsman via cms.rbi.org.in. Preserve your complaint reference number and all call timestamps for tracking.

UnionBank of the Philippines — Hotline, availability, and digital support

UnionBank’s main hotline for customers in Metro Manila is +63 2 8841 8600. For callers outside Metro Manila, use the domestic toll-free lines: 1-800-1888-2277 (PLDT) and 1-800-8-841-8600 (other domestic networks). These lines support credit and debit card hotlisting, account inquiries, digital banking assistance (app/online), loan servicing, and dispute filing. Card blocking and fraud-reporting are handled 24/7; general inquiries are also supported around the clock, though wait times can vary during payroll periods and early evening hours.

If you’re traveling overseas, the +63 2 8841 8600 number can be dialed internationally (standard international call rates apply). You can also use in-app chat from the UnionBank mobile app or submit a secure message via your logged-in online banking. When reporting fraud, act immediately—request card hotlisting first, then discuss dispute workflows, provisional credits, and expected turnaround times with the agent.

Branch, website, and on-site help

Main office (mailing): UnionBank Plaza, Meralco Avenue corner Onyx Street, Ortigas Center, Pasig City 1605, Philippines. The official website is www.unionbankph.com, which provides current hotlines, support forms, card dispute instructions, and service advisories.

For time-sensitive issues like unauthorized transactions, bring a valid government ID if you choose to visit a branch. Branch staff can log a ticket and coordinate with the contact center for faster case intake; your on-site visit will generate a reference number you can track via phone or app.

United States — Former MUFG Union Bank customers (now supported by U.S. Bank)

MUFG Union Bank’s U.S. consumer and small-business banking operations were acquired by U.S. Bank; customer migrations largely completed in 2023. For everyday banking support, debit and credit cards, online access, and disputes, call U.S. Bank at 800-USBANKS (800-872-2657). If you still hold products branded “Union Bank,” agents can route you appropriately and confirm next steps for servicing or product conversion.

For updated FAQs, digital login paths, and branch/ATM availability, visit U.S. Bank’s Union Bank information hub at www.usbank.com/union-bank. If you have specialized products (for example, legacy corporate or investment-banking relationships), use the contact details provided in your product documentation or on the MUFG/Union Bank business pages to reach the dedicated teams.

Practical tips to reach a live agent safely and faster

Prepare before you call. Having the right details in front of you and following a few best practices can shorten your call time and reduce the risk of fraud. Never share your full card number, CVV, PIN, one-time passwords (OTPs), or full netbanking credentials with anyone who calls you unexpectedly—banks will not ask for these.

• Call only the numbers listed on your bank’s official website or printed on your card; avoid numbers found in unsolicited messages or ads.
• Have ready: your customer ID, last 4 digits of the card/account, recent transaction amounts/dates, and your complaint reference (if any).
• Use the mobile app to block cards instantly if the phone queue is long; then call to file the dispute. Blocking first limits liability exposure.
• From overseas, prefer app chat/secure messaging if toll-free lines do not connect. Confirm the country code and charges before dialing.
• Record the date, time, agent name (or ID), and case/reference number; this is essential for escalation and ombudsman filings.

When to escalate or visit a branch

If your issue involves identity theft, compromised credentials, or high-value unauthorized transfers, escalate immediately after securing your accounts (password resets, device de-registrations, card hotlisting). Ask the agent for the formal dispute process, required documents, and expected resolution timelines. For India, if unresolved after the bank’s stated TAT (commonly 30 days), escalate to the RBI Integrated Ombudsman via cms.rbi.org.in using your complaint reference.

Branch visits are recommended if you need in-person identity verification, affidavits for disputes, or notarized documentation. Bring valid ID and any supporting evidence (screenshots, SMS alerts, emails). For international travelers, a branch visit in-country can sometimes accelerate KYC-sensitive issues that are difficult to resolve over the phone.

How do I contact UnionBank customer care?

Kindly call our 24-Hour Customer Service at (02) 841-8600 for further assistance. We may need to ask you to go to the nearest UnionBank branch and submit your updated contact details and other personal information. Need to unblock your profile? Did you forget your User ID?

What is the 24 hour hotline of Union Bank?

Contact our 24 hour Contact Centre on +94 (0) 11 7818181. E-mail us: [email protected]. Write to us by post: The Senior Manager Customer Experience, Union Bank of Colombo PLC. No 64 Galle Road, Colombo 3.

What is the customer care number for Union Bank?

Call our contact centre on 01 2716816 or 07007007000. You can also send a mail to [email protected].

Does United Bank have 24-7 customer service?

At United Bank, we’re dedicated to providing exceptional customer service. Whether it’s a lost check card or questions about refinancing your home, feel free to reach out to us at any time, via phone, e-mail, or 24/7 online.